We stayed here for 4 nights at the end on May/early June. Overall the hotel is good, The breakfast we were offered inclusive of the room rate was continental so cereals ,yoghurt, toast etc but we could also have a full English for £7.50 per person if we wished, which we did and was perfectly acceptable . We had two rooms which were interconnecting as we had our two boys with us aged 11 and 13 . Both rooms clean and presentable with nice touches and a good size for a London hotel.
The staff are all nice and will do anything they can to help with any concerns you have.
The swimming pool is decent but you have to book in advance so get that sorted as soon as you can so you don't feel let down . The gym is ok and there is plenty of equipment to have a workout while away if you are inventive . The aircon does not work in the gym and has a fault sign on the controller stating "filters need cleaning" . I was soaking by the time id finished as it was very hot as the gym is right next to the pool area which is as humid as the Amazon !
Now let's talk about the Aviary restaurant /Roof top bar . Basically this is nothing to do with the Hotel and neither is the spa/pool/gym , they are separate entities . So if you ask about them at reception they cannot advise or arrange anything for you , you have to deal with them directly yourself. So you try and book some time in the Aviary directly and you are told that it is fully booked and don't even bother trying to say that you are staying in the hotel hoping that surely you will have some favour because it wont .
In the 4 days I was there the entrance to the hotel was like an episode of Love Island with plastic looking 20/30 somethings having their photos taken while looking up to the sky striking a pose for their Instagram, as long as the person taking the picture can manage to direct the camera at them without taking a selfie. I had the misfortune of having to take the lift with a few of these cabbages, the lift has mirrored walls so you can only imagine what that was like as they were taking a selfie of themselves taking selfies whilst eagerly posting them on Instagram stating that they were finally at the Aviary that they booked when they were probably 17 years old to guarantee a few likes.
So if you book this hotel because you want to go in the Aviary it would be best to book the Aviary first then book the hotel around that particular 2 hour slot of selfie, orange skinned, TOWIE wannabe coolness than end up crying into your Insta feed.
So to finish, I would say the hotel is great and I would stay again, Location wise is good for the East End and all that has to offer . Moorgate and Liverpool Station within 10 mins march away so all directions accounted for on the Underground. Nice staff, clean rooms and decent bars downstairs away from the selfie paparazzi !
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.