Pleasant hotel, booked a room with a balcony. Paid £248 for 2 nights. Sea view, barely. Balcony was a great size but the floor was unfinished and left a mess on the carpet in the room. No wifi in rooms was inconvenient. Food was average, staff seemed fed up and rushed. Overall not a bad experience however the hotel could do with some updating.
This is a fairly large (120 rooms) mostly Victorian hotel, so it’s not as easy to compare against a newly built Premier/Travelodge/Holiday Inn/Ibis etc.
We opted for a refurbished room and that was pretty good all in all. My one complaint would be the shower water temperature and pressure, it took a few minutes to warm up and the pressure was a little bit low, so you had to stand under it for a while to get wet! Lovely outlook to the rear across the tennis courts and the gardens. The cooked breakfasts were quite good (and very well organised) and the staff were always very friendly and helpful. Free parking as well, which is not something we noticed on offer for many other hotels.
Me & my partner stayed in a refurbished room for two nights, the room had a lovely view and was generously sized. Impressed by the facilities especially during Covid. Had to queue for breakfast, but not a long wait and the food was delicious, fried bread!! Only downside for us was we found a small patch of black mould near the window and pillows could have been better quality. However the hotel is undergoing renovations, would like to return when back to ‘normality’ and try out the spa!
Had a refurbished room which was ok. The twin beds were a double that had been separated, and therefor not very wide. The quilts were only just wide enough to cover the bed, and therefor when you were in bed there was a gap either side through which penetrated the cold. The sole lift was very busy and we quite often had to wait while it went up and down a few times. The breakfast was Ok, but like many other places they do not know how to fry an egg properly. I have an aversion to under cooked snotty fried eggs. The plates that breakfast are served on are too small, resulting on your items being heaped on the plate in a mess. We ate an evening meal in the restaurant once, and that was enough. I had a Cantonese Style Chicken and Rice. The Rice and Sauce were ok, but the Chicken was so over cooked and tough that it was not enjoyable to chew. The drinks in the bars were over priced. The saving grace was the evening entertainment. The entertainment manager was brilliant, and all visiting acts were very good.
i try to be fair ,good and bad so here goes.The room we were initially given was the worst hotel rooms we had ever stayed in ,whilst we appreciate the hotel is undergoing renovation a room like this should never have been occupied (see pictures,hole in ceiling paper hanging off mold,what looked like a previous water leak ,i could go on )) truly awful and so much being spent on the swimming pool ,priorities spring to mind..
We asked for another room ,but as the hotel was full we were stuck for the night ,the room we were allocated the next day..was much better ,larger cleaner and mostly good with the exception of bathroom decoration problems,cracked floor tiles some wallpaper hanging off ,but not too bad.
I think what made day one worse was we had no hot water for 24 hours (boiler problems we were informed)the next morning we had a note left by the door advising us we could use the swimming showers if required.One other thing was we understand the need to save on energy but having to charge 50p to have a towel changed is not really on and is a policy we have never encountered (see towel memo)
Now the good, the staff in general were very welcoming (especially the lady on reception) and the food was cooked very well and served by staff from a well designed serving area,there was a special option for dinner daily as well as very good carvery etc,sweets were collected buffet style, so well done.
The hotel is well situated just about 5 minutes from the sea front and Torre abbey and gardens.