My office held a meeting at this hotel last September. This hotel is strategically located in downtown Gorontalo, adjacent to a mall.
Poor service at the front desk. The check-in process was long and difficult. I don't really like the furniture in the bedroom, looks cheap and fragile. Room cleanliness is also unsatisfactory.
Breakfast is quite varied and tasty. The coffee is good.
In the meeting room, the seating arrangement made the room feel cramped. The projector in the meeting room repeatedly had problem.
Overall it's overpriced, but we had no choice since there were hardly any other hotels with big meeting room in downtown Gorontalo.
The check in staff is slowwww and couple of times doing the check in inaccurately (we stayed 2 days, separately). Give us the wrong room specification (double bed, single bed), couldn't match with Agoda payment etc.
Then..we ended up with a room that is HOT. the AC doesn't properly functioning.
In the lobby, there are not enough sofa / chairs to sit..just to accommodate max 5-6 people. The hallway carpet in to the hotel room after getting out from the lift is dirty, and smelly.
Next to shopping mall.
When I googling before check in to know more about the hotel everything looks good. But after checked in, I found the hotel is old and I think need some renovation. The wallpaper has been peeled off, air condition in my room leaked, water from shower very slow, and the internet connection is not stable. Hotel location is about 1 hour from the airport. Their breakfast is also not good enough and very slow response from the staff.
Stay here because of business, the hotel is far from the airport. the room was quite large but the ac was a bit problematic because it had to be wiped with tissue. to look for food or just hang out around the hotel is nice because it connects with the mall.
I am staying in this hotel for last so many years. While the location is good, rooms decoration and looks nice, staff excellent and services also ok. However I strongly recommend that they must go now for repairing and replacement in many areas specially bathrooms.
Shower is having hardly any flow for bathing. Flushing in toilet always problem. Washbasins always having poor flow of water or poor drainage. Toilets now started smelling not good. Immediate hot water not there when in need. Shower cubicles doors not closing.
Other than this in the early morning someone from housekeeping knock the door and try to enter the room on next knock. This I have not seen anywhere. They can put the sign card inside the room if guests like to inform for collection of laundry or other.
I recommed and inform the management that this is the time now to take the step ahead for rennovation of property. Thanks.