Date of stay: January 2020
We were visiting the Hawkes Bay as an extended family for a cricket tournament and a group of us stayed in three rooms at the Wine Country Motel.
Our great experience started well before our arrival when I needed to make a couple of changes to bookings for two of the rooms. I rang and spoke to Kim who frankly couldn’t have been more helpful. One room we needed to cancel and rebook, due to a quirk in the Booking.com system, but being aware of the shortage of accommodation in Havelock North over the weekend we were fearful we could lose the room in doing this. Kim as marvelous staying on the line and ensuring the room remained available for us to rebook.
Our arrival was delayed until late in the evening and again after talking to Kim on route she was most helpful ensuring we could arrive and got access with no issues.
The rooms we had (two family rooms and one studio) we really well appointed and very comfortable. We were there for nearly a week and at no time did we feel cramped or find the room lacking.
Tom was most helpful with storing our bikes in their garage and allowing us to get them whenever we wished.
The pool and large BBQ table/area was lovely and great for a big group to sit together and enjoy while the kids swam.
While the rooms and facilities were great what really made our visit so enjoyable was the hospitality by Tom and Kim, they really are fabulous hosts and, while the motel is relatively large, seemed to have time for everyone.
All in all, I can thoroughly recommend the Wine Country Motele. We will definitely be returning on our next visit to the Hawkes Bay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from TomandKimD, Owner at Wine Country Motel Havelock North
Responded 29 Mar 2020
Thank you for your great review. We loved having you to stay and hope to see you back again for the next cricket season.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.