Double Tree by Hilton was really great - friendly and efficient staff, very clean room, fast elevator service. I did not eat at their pub atmosphere restaurant as it was very noisy, but ordered from their menu, (which appealed to all tastes), to be delivered to my room. Fast service and excellent food. "Starbucks" in the large, comfortable lobby suited me for breakfast.
Taxi service ordered by the hotel arrived around 5 minutes each time.
I loved their huge pool with hot tub being open from 6 a.m. until midnight. It meant that I had time to swim daily and could plan it when nobody else would be there. Exercise room was well equipped.
My only complaint, as with the many hotels near the airport, is that one could hear airplanes from 6 a.m. to 11 p.m.
We stayed here so we were close to the airport for an early morning flight and could leave our car while we were out of town. Beautiful hotel, rooms were updated and clean. My kids enjoyed the pool and the room service was what we needed to just relax before a very early morning. The reason for the 4 stars is because when we returned we couldn't get our pass key to leave the parking lot as they told me my credit card wouldn't charge the rooms. I had to bring up my bank statement and dig out the receipt to prove that everything was charged even after that, the manager did not seem to understand what the problem was and tried to tell me it was the room service purchase that wouldn't go through. I again showed her that the charges were there and our original booking amount so she could see that we were indeed charged for our meal. After travelling for about 16 hours, this was not a something we wanted to work through. It took about 35 minutes to figure everything out.
Hotel was great. Restaurant needs a bit of work on some of its service. Pool area is very clean and the kids loved it. We had to get up early (3:45am) so I'm not sure about breakfast but the cookies at check-in are awesome.
I accompanied my daughter as she attended a course. We had the best experience at this hotel that I wish she had another course to attend. ALL the staff were phenomenal. When you check in you are given a cookie...not just a cookie, but a warm cookie. What a nice little treat to welcome you in. The staff at the front desk were great...great to chat with, joke with and exchange stories. The rooms were gorgeous; very, very clean and comfortable. We love the airport and watching the planes land and take off so this was a perfect hotel choice for us. If you are flying, the park and fly parking lot is right next door. We really enjoyed the pool. It was nice to be able to go to a hotel pool and not have to chip through the ice to get in. The temperature was perfect; a nice large pool with a good deep end. And then of course, there was the hot tub. A perfect way to end the day. There is an exercise room with lots of equipment choice if you are so inclined. There is a Starbucks in the lobby and the staff there were awesome as well.
I highly, highly recommend this hotel and if I have the opportunity to be back in that area, I will be booking in again!!
I stayed in this DoubleTree property for 4 nights in mid August because of a business nearby. It is both a good airport and a business hotel based on my experience.
There is a complimentary airport shuttle between the hotel and the Toronto Pearson airport. The shuttle is on-time and it is shared with two other hotel properties close-by.
The room I have is a King bed with airport view. There is a comfortable King bed and a good sofa bed. The design of the room is nice and feels modern. The Wi-Fi connectivity is above-par throughout the room and the hotel property. You may hear some plane taxi-off and landing occasionally but it is not a problem that will prevent you from sleeping.
The restaurant and bar at the ground floor serves breakfast, lunch, and dinner. There is also in-room dining service. Being a diamond member grants you a complimentary full buffet that is nice. The buffet has both hot (like 4 different choices) and cold dishes (with breads, fruits and others) and it is sufficiently good. Note that there is also a Starbucks on the property that opens from 6am to 6pm daily that is very convenient.
At the basement level, there is an indoor swimming pool opening from 5am daily, and a 24/7 fitness room. Though the fitness room is a bit small, it still has some caloric and weight equipment to enjoy a decent workout.