With a commanding presence on the north shore of the South Thompson River the location of this rambling low-rise ranch-style conference hotel is peerless, and the accommodations are; well, adequate. This was an overnight family stay on the way to Wells Gray Park and, along with favourable TA ratings, its proximity to the BC Wildlife Park was the primary attraction for us. However, the property is a veteran of many campaigns that is not without flaws and does not offer too much to the passing traveller.
The good: the long drive through the hotel’s sprawling Kentucky-ranch paddocks to the river-front accommodations made a favourable first impression which was reinforced by the splendid outlook from our river view rooms – or more particularly from the expansive communal veranda that the riverfront rooms open on to. We had two connected rooms which were both clean, spacious, in a good state of repair, moderately well appointed and reasonably comfortable. Most things expected were there and most of what there was worked as expected. The Deluxe King River View suite (20) bed was comfortable, the linens crisp and clean and the pillows plentiful and adequate. The two queens in our adjoining Queen River View room (18) were similarly comfortable but the décor was a star down market and the bathroom more compact. Both bathrooms were well-lit, adequately-equipped; the water supply was hot and strong and the towels plush and plentiful. The included parking was close by the hotel entrance. The included Wifi connected easily and worked well on all our devices and there were plenty of power outlets scatted around the rooms. We only came across one staff member – at reception – during our stay and he was hospitable, helpful and efficient. Overall, the property answers to the lower end of three stars.
The not so good: there was no safe or refrigerator in either of our rooms. The décor and furnishings in the King suite were an eclectic collection of rustic and faux-antique that looked to be the issue of numerous makeovers. The Queen room was, as noted, a star or so inferior. The only natural light to the rooms was through the relatively narrow glass door to the communal veranda. Said door was mirror glazed for privacy which further compromised the ingress of natural light. It also means that at night the mirror glazing effect reversed so there was zero privacy unless the somewhat utilitarian blind was fully lowered. There are no insect screens on the doors, so they needed to stay closed and the air conditioning is noisy even at the lowest setting. Whatever, if you discard the privacy and leave the door open to the insect world you will be entertained by the persistent and intrusive traffic and train noise emanating from the south side of the river. Either the TV or the remote control in the King suite was malfunctioning so we could only get CBC News or a menu screen no matter what we did. It worked in the other room so we were doing something right. There were no staff around to contact and we were only there for a night so gave up on it.
The annoying: OK, so the whole country is still emerging from the Covid shutdown but there was no mention when we reserved the rooms that the hotel’s food service was still in total lockdown. Thus, no meals – dinner, breakfast or anything else – full stop. No bottled water was provided and none was available – although there was a soda machine right outside our door – so we resorted to the tap water. The hotel is 20 minutes or so out of Kamloops with nothing in the way of dining options anywhere nearby once you get beyond the adjoining golf club, which we did for breakfast – but only after 11:00AM.
The upshot: we won’t be back but it’s probably a fair option for conferences or adventurous travellers when the food service comes out of intensive care.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from Rohan Sheth, General Manager at South Thompson Inn & Conference Center
Responded 14 Aug 2020
Well I happy reading the first part of your review especially the good part, not so much later on. We have never had fridges or safes in our rooms but a fridge and microwave are available upon request. Room 20 is one of our most popular rooms. We don’t purchase our furniture from “all the same hotel suppliers” We purchased from Bombay, Ashley, etc. to make every room unique. You had a river front room which does have some across the river noise at times. The mountain side will make you think you have lost your hearing I am sorry the TV or TV remote was not working properly. I appreciate you are not intending to return but hope you enjoys your next stay in Kamloops David
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.