I called 10:30am for room reservations a lady responded and said will call you back with in a minute.. I called here again after 30 minutes (no call received till) I ask her again regarding the sale and she said rack rate I told her twice give me the sale rate as one of my guest was not feeling well and they wants to stay there. I am a general manager in cardinal shimla and I got surprised to see her behaviour... I wold like to suggest higher management to keep some professional staff instead of such people...
Booked through Indian online booking portal site goibibo for 8 persons and 2 kids, As per their own booking configuration were suggested with 2 family room that can hold 4 persons and 1 kid per family room. Booking done and received confirmation. Listing on goibibo marked as non refundable and fully paid upfront.
Upon checking and seeing room there is noway room can have 4 adults comfortably sleeping in one room. There was only 1 bed and 1 sofa-bed. When you convert sofa to bed it will be literally touching other bed in room and absolutely no room to walk around in room. When asked how you can have another kid in the room front desk itself said yes it is not possible to have another bed in room as there is no way. It is not college dormitory. We paid good amount for 2 family room around 14K INR.
Our family were absolutely frustrated at this point and did not want to start searching for another hotel in the area. We asked front to change into 4 single room and paid 3K INR more.
Property is advertised as resort but other than kid swing and one pool table there is no other activity at the resort and it is like any multi floor hotel building with just rooms. On top of that you need to pay to use pool table by hour. It was 500 INR per hour. After spending close to 17K for what they calling is resort you still need to pay to use the only thing they have for adult entertainment (Pool table).
Front desk is very well aware of their listing on goibibo as they asked us to check room upon arrival. They knew there is no way reasonable person can stay in that room with 4 adults and no room to have extra bed.
While returning from Shimla i stopped to eat my dinner, and decided to stay here for the night.
Food here is between average and above average, depending upon what you order. I chose a higher category room, as i like to wake up to a rising sun. I had a balcony with the room and it let in very nice morning sun into the room. the room had all the basics in order and i had no issues at all. I anticipated some road noise, but the room was quieter than my expectations.
checkin and checkout was fast and easy. The in house restaurant has a decent variety of options. Since i was driving, i order very little basic food and it was nicely done.
I thought the place was a little costly, though convenient for a night stop. And can do with better maintenance and upkeep to get the 'excellent' rating.
The moment I checked images of this Hotel, I planned to finalize it within seconds. No doubt the exteriors are beautiful. They have a clean beautiful reception, terrace and a few balcon which are beautifully decked. Anyone would be impressed to see it from the outside.
We checked in last minute and got 2 economy rooms both on ground level. The staff was helpful enough to allow us check in early as we reached early in the morning.
Meanwhile while waiting to get into the rooms, we ordered a coffee and a tea which was pathetic and over-priced. We complained for the it there and then even before checking. We were informed that we had our rooms on the last floor which is the lowest one in 7 FLOORS. The last floor was dark + shabby + doors with its plywood and paint peeled off + stained bed-cover and pillows + weird smelling translucent water (only in one room). We complained about the water being smelly and bad to look at as it was difficult to gargle or even wash the face. We were told it might be because the water was treated & had chlorine to which we mentioned about the clear water in another room. Upon investigation, we asked for another room and were shifted to other room, which again was the same - doors with its plywood and paint peeled off + stained bed-cover and pillows. Since we had to be there only for 1 night, we didn't complaint much but it is very strange that I didn't find any such information in any of the reviews. We even decided to have food outside as the price was not very normal plus the room experience made us to skip any meal at the hotel. The staff though was nice and helpful but the property must be taken care of. Mere the sight of the doors of the rooms was a BIG turn off. The rooms were okay, not very dirty but okay.
Not sure about the other rooms of higher category or other floors but those 5-6 rooms in the last floors are not worth the price.
Also, they had game options available which are PAID. Found this very usual because most of the resorts or hotels offer entertainment/gyming/gaming service free of cost when they claim themselves to be a RESORT.
Overall a very average place but with a good location as it is secluded. The views from the rooms are not that great. Only the restaurant gives a good view and the rooms facing that direction.
He is cooperative man
And he cooperate a lot of much
The food taste is so good
And he man take a responsibility just like a family
Best is terrace night party
And enjoy lot of food
Room is beautiful
Staff are good