I have lived in many places and traveled the Earth for many years. A true fan of Latino Culture and la Musica. I have been here for roughly a week and I am very pleased with my stay. As an indidvidual who has worked in Hospitality in Alaska, New Orleans, and San Diego, I can truly give this Wonderful gem my Seal of approval. I have worked Front Desk, Night audit, and in Valet for many properties. Since the day I arrived, i have surveyed the mannerisims of the employees for various departments. i can wholeheartedly say all the personnel i have encountered, has shown exemplary customer service standards. I watch eye contact, their ability to handle difficult customers, their attentention to detail in reference to cleansiness throughout the property, including the breakfast area. i hope i am forgiven for not personally naming the employees that are the true personification of customer Service. The reasoning is there are too many. Those lovely young, intelligent and engaging female front desk associates and mis hermanos are equally excellent. sorry guys i can comment on your looks but women may find you attractivo. jeje. I swear, everytime i approach anyone with any concerns or needs they are handled expeditiously. I have stayed at a lot of hotels. very fine hotels. and i have been made to feel as if i am a man of priviledge. I sometimes tell this gentleman, who i call "trabajador" to please dont work hard. He and his colleages accomodates the guest cheerfully and with great rapidity. The Breakfast is Good. The Oatmeal is properly cooked. I am from New Orleans so I know food. Today i had an everything Bagel. Something i have NEVER seen offered at a comparable Hotel for its price.Butter is offered, not margarin. Juices, fresh platanos and Manzanas. Cereals, yes Cerals, Donuts, Honeybuns, Muffins, Cinnaman rolls, Tea, Coffee and Me amongst other things. Beautiful women constantly parading through the lobby and pool and jaccuzi area. great place for lounging and it takes 2 minutes to walk to the Ocean. For us Ocean People who love to meditate in the morning this is importante. The gym has elliptical machiens, treadmills weights for curling, water, toallas and a television.. Also, there is a Restaurant, i have yet to eat at attatched to it. Most staff is Bilingual but why come to Puerto Rico and not pratice your Espanol. close access to the freeway and Viejo San Juan is minutes away eighter uber or by public transportation for 75 cents. yes. Setenta y cinco centavos. I am sitting on my Balcony on the 9th floor as I write this. looking at the Atlantic Ocean with Ocean Breezes. I think i will try to see what the view looks like from the penthouse if its not occupied. You will NEVER be able to stay in such a gem of a hotel at the price offered.. Ciao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.