We booked a double room with park view and we received a full sea view from the 8th floor. It was amazing!
Very nice rooms ... Modern and clean
Nice and big balcony
Beatifull and wild soroundings
Free parking was a plus
The one thing that we did not like
1 the food - if you take a room with breakfast is acceptable ... But do not pay for halfboard ... The food has no taste
We've stayed for 4 days, here is my thoughts about the hotel.
- very clean room
- food (we had dinner and brakefast, which were great)
- hospitality (the staff was kind, eventhough we didn't need any special help)
- pool (it looked nice and it was clean, + good size)
- parking (kind of small but we menaged, could be improved)
- wifi (which was very bad at least in our room, on the 1st floor)
- noise (we were near the gym and the music was too loud, so I had to close the door that leads to the gym couple of times)
- hotel beach leaves a lot to be desired, it was messy and not well organised
All in all it was okey experiance but it could be better.
My 6th week at Alana this season and 12th week in resort since opening, this really is so perfect, I honestly feel that I could actually live here: hence just a brief update following my previous positive reviews.
Weather - here for late season just before closure in October, we came fully expecting rain and poor weather but in fact far better than expected, clear, sunny, warm days, like an English Summer - a number of the Croatian locals did confirm that it is very normal to expect a Golden October with good weather in this area, at this time - a positive that I will bear in mind for future autumnal bookings.
The 50 m pool is fabulous as ever, with 2 areas laned off for lap swimming. The pool temperature did vary markedly over short periods from one day to the next, from a warm bath temperature, to actually being too cold to use - it would be good if this could be monitored / be more constant.
The local hotel staff and manager are all outstanding, superbly proactive and quick to address any unexpected issues (room move to a quieter area if disturbed, security staff to deal in the case of excessive noise, creating an Adult Only evening dining area indoors, once the cooler seasonal weather changes took effect).
Excess use of toxic smelling cleaning products which has caused marked sensitivity and asthma type symptoms in 2018, I assumed it was caused by the newly laid man-made polyester carpeting in the accommodation corridor areas, but 2019 has been worse than before. Resolved on this visit (after partner became very unwell during previous month’s visit) by asking for no room cleaning on most days and avoidance of the numerous toxic smelling cleaning sprays, thankfully now much improved.
A fabulously warm welcome again from The Spa Manager and all the spa staff. The Hotel is part of the Blue Sun Group of Croatian hotels, Neilson operating out of the entirety of this particular hotel and Neilson guests are able to freely use the fantastic Blue Sun spa here on site, and at no cost.
The Spa Management are hugely appreciative and positive towards Neilson guests who have the courtesy to read and observe the spa rules and signage, and who respect the facilities here. The behaviour of Neilson guests is improving over time as there is a greater understanding of spa-etiquette, especially now that the spa have a new printed sheet for guests who are unfamiliar with european spa protocols - which is a positive thing.
(Some guests do choose to ignore and disrespect the facilities; not showering appropriately, wearing inappropriate textiles in the textile-free sauna zones, not using towels as requested to preserve the condition of the sauna timbers, and treating the area as a loud party environment - rather than being respectful of other clients who are undergoing quiet treatments in adjoining rooms or relaxing pre and post treatments).
The spa staff are so openly appreciative of the Neilson guests who do just “go quietly” and pay due respect the facilities.
As per previous reviews, this resort is an absolute favourite and just has everything from a huge sailing area, great selection and numbers of craft, superb beach team, walking, cycling, excursions - the list just seems endless and we will be back again just as soon as.....
The icing on the cake for this trip was a dolphin appearing beyond the bow of my catamaran, at the outer distance marker, on the last sail of the last day...
We just returned from a week at the Alana Beachclub, I was travelling alone with my 2 daughters 12 and 15 and my eldest is in a wheelchair so I was a little apprehensive before we left home. However I needn't have worried, the service we received was fantastic. We had a minor hiccup on arrival with our original room but we were offered a better alternative to suit our needs without hesitation.
It was a breath of fresh air for a travel company to offer chidcare on a 1-2-1 for kids who need that extra bit of help and it made the holiday so much more enjoyable for it. It offered so much flexibility so that we could all enjoy things together or I could do some more active stuff with my younger daughter knowing that Hannah was having a great time with the kids club. They are so inclusive and got her doing loads of things I didn't think would be possible. The highlight of the week was a ride in the speedboad as her little sister was knee boarding behind, her favourite music blasting out across the water.
The kids club caters for all ages from babies to teenagers in small age range groups and the 'Nannies' really do go that extra mile to be inclusive and really engage with the kids. Despite it being the last week of the season, all staff came across as energetic and enthusiastic as if had been the first.
The hotel rooms are very clean modern and comfortable, with good wifi (important if you have teenagers!)
The food at the restaurant was lovely, lots of choice and always plenty of it. Bar prices werent expensive but weren't cheap. A pint of local lager was about £3.20. and theres a supermarket literally 200m from the hotel. Not every night was catered for in the restaurant so it gave the opportunity to try the fabulous local restaurants and most evenings there was some form of entertainment rangeing from a quiz, disco bingo and the famous booze 'n' balls night.
Activity wise, you would struggle to cram everthing into a week. Sailing, Windsurfing, Kayaking, Paddle Boarding and wakeboarding/watersking are all available from the beach team with good equipment and instruction. They have Lasers, Picos, Argos and half a dozen catermerans to choose from. Then there's Climbing, tennis, fitness, cycling, and swimming
I really enjoyed the little bit of tennis coaching I had. If you are into mountain biking and climbing the beautiful Palenka National Park is on the doorstep and well worth a visit.
If you want to take things a little more gently there is also an excellent spa.
In terms of accecibility for wheelchairs and to a certain extent buggies, its OK but not perfect. There are several ramps around the hotel but no specific adapted accomodation which is a shame as wheelchair users can have families who enjoy the activites on offer. A few more level access points would be great and some powered access doors as where there is a ramp, if you were a wheelchair user on your own you wouldnt be able to open the door easily. That said there's never a shortage of helpful staff and guests.
As mentioned we were staying the last week of the season and were on the last evening flight home from Zadar to Stansted. Unfortunately heavy fog decended just after we checked in and the incoming flight had to divert to Zagreb because it couldn't land.We waited to see if the fog would lift but the flight got cancelled. Nielsen were great and transferred us back to the hotel for the night and we flew home the following day. Whilst we were en route back to the hotel the entire staff from tennis coaches , nannies, sailing instructors had cleaned rooms and made beds, we were even greeted , to cold juice and water and snacks in reception. The next morning we were given breakfast and sent on on our way again. They really did go above and beyond expectation. Lots of guests I spoke to during our week are serial Nielsen holiday makers and lots of staff are on their 5th or more seasion working for them which speaks volumes on how they treat their guests and staff. We'll definitely be back!
No I'm not referring to the clothes-free saunas and steam bath in the Bluesun Alana Hotel Spa that Neilson guests have access to
but to, for me, the extremely irritating spray cleaning/perfume products being used in the rooms and corridors etc..
On 2 previous visits I have been affected and the last visit had several nights with hardly any sleep with eyes/nose watering and fiery throat with bouts of non-stop coughing. The corridor and room reeked of the stuff and was impossible to clear from the room even with balcony door open 24/7.
For this visit requested a room in the totally opposite wing of the hotel but once again on arrival the corridor and room reeked of the same products and sure enough had another bad night.
At breakfast happened to chat to the Croatian restaurant manageress who was very sympathetic and involved the housekeeping manageress. We agreed to have only minimal room cleaning and then only to use water. She even volunteered to organise that the corridor would not be sprayed. This all helped and the air quality in the room gradually improved to a tolerable level after 4 days. Thank you for this help.
So, if you feel you have any sensitively to such chemicals or maybe even get asthmatic symptoms I recommend you send a special request for your room not to prepared with these sprays before you travel.
I have never had a problem like this in any previous hotel.
A comment on the Spa. The saunas the wettest I have experienced so take care not to slip on the floor and go early to find a dry area of bench to sit on: A surprising number of spa users enter sauna dripping straight from pool totally disrespecting the requests of the spa management not bothering to shower off (presumably to remove pool chemicals etc.?), not bothering to thoroughly dry off and not bothering to sit on a towel in order to keep the benches clean and dry thereby leaving the saunas unpleasant for following users.
The spa is not operated by 'Temple Spa' as other Clubs but managed and staffed by Bluesun Hotels and uses Croatian rather than UK etiquette, Temple products are however available to purchase. Croatian spa staff extremely pleasant and helpful. Clean towels and locker key offered on signing in at the spa reception desk. Worth taking a spare room towel as well to sit on.
Overall Alana is a really exceptional Club with friendly pleasant UK and Croatian staff , excellent Beach Team. Such a nice off the beaten track low touristy location it makes one wonder how anyone had the inspiration to set up a Club here. Luckily this 50yr old hotel already existed as there is no other of similar size in the area and I doubt would be allowed to be built these days in what appears to be to large extent a protected natural area. At ends of season very few tourists around the coastal strip but in season popular with touring camper-vans especially from Germany, Austria. The surrounding peninsular is fairly flat good for easy bike rides, picturesque beaches and coves to visit, even nudist beach, gently shelving and interesting shallow seabed with large clamshells, sea cucumbers, inquisitive fish plus occasionally dolphin. Lots of lizards, a few praying mantis and several black squirrels. Close opposite the hotel inland is Paklenica canyon with near-vertical cliffs used for climbing training which even in low season appears very popular with touring Northern Europeans.
Convenient supermarkets adjacent either side of Hotel site. Only Croatian Kuna accepted mostly everywhere NOT € . No need to buy water as tap-water is drinkable in hotel. Coastal bus service but not at all frequent and times are inconvenient - probably best to fill a taxi if possible if wanting to visit Zadar.
The dinghy/catamaran fleet remain in good condition which puts other resorts such as Vounaki to shame where the remnants of the once wonderful boats inherited from Sunsail were in very poor condition on last visit. Hope these at Alana continue to be maintained well.
We are looking forward to returning to Alana again next year. Lucky we had Titan flights!
Would be really nice if Neilson could reintroduce some Adult Only 1-2wk holidays in low season.