Waste of money. The staff is very unhelpful. Have no amenities in the room not even drinking water.No lift.
They charge u extra even if u go from a costlier room to cheaper room bcoz of no lift.
Stinking rooms n no proper parking facility. Dirty toilets n after requesting even dey don't clean.
Worst for online booking n most of the time no one at the reception to help. No intercom to get connected u need to rush down two to three floors for any help expected..
I am really impressed with the hospitality of staff. Manager on desk spent long time (without any irritation) to answer my questions about sight seeing and gave good advice. I requested management if they can provide some place for my driver to spend night. I was overwhelmed by the warm attitude of the care taker who was quick to provide stay to driver in domitory and share that it had hot water arrangement also. This was done without any extra charge. They were very supportive for anything I required and quick to provide. Nice example of customer care.
Standard room was slightly small but neat. Breakfast was tasty though had limited options.
You can check if the hut on the top floor is available.. it was really nice.
Place is about 4 km away from the city, right on the Mysore Road. Will be difficult if you don't have a transport. No decent restaurants close-by. Deluxe rooms are spacious. Toilet is inconveniently placed at about 2 feet from the room floor level. Neat and clean. Comfortable bed. No facility for bed coffee/tea, though there is a tea shop in the ground floor, where one can have a South Indian breakfast of limited menu. The best part is the friendly staff.
I looked up a few places to stay online just before I reach my destination Sultan Batthery. Name of this place turned out first when ordered by price (lowest first). The place looks very basic. At least, the non-AC room I stayed in was very simple but still had a TV and bathroom without hot water. The bathroom was clean, but won't rate it at spanking clean. Bed was clean enough to feel comfortable to sleep on. The caretaker is a nice friendly person. I paid less than 1K for this for a night. So I would definitely rate this quite good for the price.
But there are better rooms where one can stay with family too. It's 3.5km from main town area and you will definitely need to go there for food as there is nothing decent around this place to have your food. So if you don't have your own transport this place may not work out. And parking your vehicle is right there in front, but I doubt it will be able to accommodate many vehicles, especially cars.
Overall a decent budget stay.
The hotel is situated right of the highway therefore locating it was not an issue. Parking cars can be a bit problem as the hotel does not have a dedicated parking space. You will have to park in front of the hotel main gate on the shoulder of the highway.
The behaviour of the manager at reception was good but I had huge communication issue since he can only speak the native language.
I had three rooms booked, but one of them was yet to be vacated. He was offering a different room but it was at the top floor. Since the hotel has no lift facility, I instead opted for the room to get vacated
The rooms were clean and well maintained. The bathroom was clean and fairly big with running hot and cold water.
However one problem I face although it was not big for me, but can be for others is size of the bed. The bed's width wise I will say are suited for 1 and half adult. Adults with large built will definitely have problem.
The hotel has also a restaurant where you can avail the complementary breakfast which is capped at Rs 50 per head. Food is nothing to write about, have very limited menu and is available till 9pm at max. We couldn't any good restaurant near the hotel specially for dinner and therefore had to depend on this one. However, if you pre-order your dinner in the morning, they will make arrangements for that. Food is also provided in the room, but it is like get the food parcelled from a restaurant with paper plates.
Location wise, it is about 4 KM from the city limit. So if you have your own transportation then it is good otherwise you will face problem. Place is more or less quite.
Overall I had a good stay but I am sure from the pricing point of view, I would have got better deals.