Everything about the resort is amazing except for one thing which I'll get to later.
Service -- Excellent. Staff was courteous and helpful. Everyone greets you with a smile and a "good morning / evening" while walking around the island.
Rooms -- Great. Spacious, clean and A/C was excellent in our room. We did have an issue with the A/C in one room breaking down on our last night. Staff offered immediate solution and they did manage to fix it in a few hours.
Amenities -- Fine. There's a nice infinity pool, a kiddie pool, a sandbar, lagoon for kayaking, and a hiking/biking trail. Pools are well-maintained and there are lifeguards at all times to ensure safety. The hiking trail is recommended for people with enough stamina to explore.
Food -- Average. Quite pricey for a local traveler as the food appears to be priced for foreign tourists. Taste is alright but the price and portion isn't justified in my opinion. An ala carte meal averages about 400-600 PHP which is about three times more expensive than having the same meals on the mainland. Luckily, the stay did come with a buffet breakfast where you can get back some value at least.
Counting hours to check out. Disapointing experience
While the resort is located on beautiful island and quite pricy, it does not offer a service matching the expectations.
- I booked scuba diving and received email with confirmation. Sadly, nobody seemed to be aware of our booking; diving center kept saying „no diving” or „dive guide not on the island”; it’s only after long discussion with the front tmdesk, when they suddenly found a dive guide and we could do a dive (ofshore only as „the boat was not ready”)
- we needed to ask for housekeeping to clean our room (we did not have a toilet paper even) and the remaind few times about the request as the cleaner was not showing up for long time
- there is not much to do on the island if there is raining. Worst part is, that those few activities (kayaking at the lagoon, pools, tables in the only restaurant…) are daily crowded by the external guests coming for daily visit to the island. So, the resort is not bale to provide any activities, but makes it hard to use those, which do exist on the island
- I do not know how to describe the food :(
No vegetables served for breakfast, squids coming not cleaned or underdone; we basically ate pizza all the time
- the stuff is friendly, but visibly lacks good management and coordination;
The idea of christmas dinner on the beach, under the stars seems good… Well, not if its windy and rainy all the time (which is the reason resort cancelled divings, trips etc). Our child spent xmass eve covered with the towel to protect from cold…
Resort awaits good management and more reasonable approach to accepting guests for daily visits - then it can be good place in the future. For now - better to avoid and go somewhere else.
Check in experience is fine though you need to wait for the schedule of the boat from the mainland. We took the 2pm so we still had time of dropping by Tumalog Falls.
When we reach the island , everything is ready and the staff just handed our room key.
Room is nice with such beatiful lay out. Rest room is huge and hammock in our room is so relaxing.
Staff are warm with positive service attitude. Would like to thank Mhar for some information about the things to do.
Food is reasonable considering that its an island.Well i saw a review here comparing the resort to others in the mainland.I cant compare because Sumilon is an Island resort.
Overall i would rate my experience 4 over 5.
Beach is nice. The sea is so clear. When you go to the sandbar during weekends, a lot of people (outsiders, not in-house guests) will be there. Restaurant is so far from the premiere rooms. Very convenient, good thing there's room service. Very few food selection, yet very pricey. Bilao (they call it boodle fight) costs 3k. Ala carte breakfast costs 510. Soda in can costs 215. Food menu starts at 400php until yeah 3k. It's fine if the price is that high but geez the serving is so small lol. 600+ for a 4pc of meat for their humba. I mean? Really??? Front desk is so far from the rooms too. The only good thing about the resort are the staff. Very hospitable and friendly. I am just shocked as the food prices because this resort is only tagged as 3 stars. Other 5 stars resorts eg. Dusit, Jpark, Shangrila etc. does not have this high price of a food menu. Theirs are reasonable enough. Will recommend this resort but will give a heads up about the food price. Imagine? 15k for just 3D and 2N stay with 2 adults and 2 kids.
*shake costs 350
*fries costs 310 lol
Infinity pool was nice. The sea was gorgeous blue and i could see reef sharks im the front of my room. Service provided however can be improved. I booked via their website for premier deluxe room. Inclusions included bluewater coolers, celebration cake, 500php off dinner bill, 20% off spa. I didnt get first 2 items and since i am.not very particular about such details, i let it slide. When i check out, i saw my dinn erbill was charged the full bill without 500 php off and my spa didnt have 20% off. The staff only corrected the mistake after i asked about it. Room supposedly comes with 2 complimentary bottles of water but i only saw one. Had to call housekeeping to deliver another. And any extra water after that was 100php per bottle so do bring your own water. There were a lot of mosquitoes so dont even bother trying the trek routes. The routes have no signage and it's really a forest in there.. Which i guess preserves nature but u won't want to enter unless u are covered with DEET from head to toe. I got bitten even after spraying lavishly with repellent.
Food is average. Breakfast mains was good but only one portion per pax, only the bread and fruits were endless supply. In summary, i enjoyed my one night there, but i prob won't stay there ever again.