We arrived only to find out travelbook hadnt organised our reservation, Stranded, hotel staff wer EXCEPTIONAL doing everything in there power to fix a problem they didn’t create!!! They made up a room ~ so clean, facilities looked good but we unfortunately wer too distraught to enjoy although they did offer towels to use the pool ‘so grateful’
Highlight was an amazing breakfast bacon & eggs the nxt morning with fresh fruit & our coffee cups never went empty.....
We can not thank these guys for there outstanding efforts in a v.difficult situation
It was my first time in Bohol and they gave me the best experience so far. This hotel is your home for real. The staff are very accommodating and all nice to us. The whole place is big and comfortable. The room is like a 5 star hotel - Big and very clean and with great views. They have a rooftop that overlooks the island of Cebu. The pool is cute. I even asked to open the fountain for our photo ops and its all fine with them. They will not give what you pay for, BECAUSE THEY WILL GIVE MORE THAN what you pay for. They offer free pick up to and from the airport with the room I got. And ofcourse, to and from Alona Beach. About dining, they have the best food in Bohol. Oh! Best chef I guess. The food was amazing. Heaven!!!
The big boss was there during our stay. He even helped us go back to Alona Beach for me to get my swimming gear that I forgot when I tasted the bee farm ice cream. Haha! He was very kind and one of the best person I've met in my life. (Because we had this short talk about life and about determination. Yes, lucky me Ha!) overall, this place is a good choice. If you want peace at the same time make your vacation memorably good, this place is a jackpot. Recommended for couple, family and group of friends.
We stayed there for a week in February 2015. We had a very large room with large balcony, hot water, coffee and tea in the room and free water every day. There are only 8 rooms in the main building. The hotel was built in 2008 to a very spacious design. We enjoyed the large pool and found the restaurant food very good. The staff were most helpful, organising a day trip of the main local attraction, etc. There is a free shuttle every day to Alona beach, although to our mind that beach is not particularly impressive and the area around it is too commercialised. We had views over the surrounding jungle-covered hills, the sea and across to the famous Chocolate Hills on Bohol island. The TV selection is not up to much, but you can borrow DVD movies from reception. The hotel represents an oasis of tranquillity and we really enjoyed out stay there. We would recommend the trip to the Ataban river in the evening to see the fireflies. Wifi worked in the public areas, though, as so often in the Philippines, sporadically.
We stayed at the Grand Luis in March 2014. Have to say that it didn't live up to the reviews that we relied on. Whilst the staff were friendly & helpful in general, we found at times that they operated the hotel in a way that suited them rather than the guests. Examples include insisting on playing loud music by the pool at night, in spite of requests to turn it down. The response was usually to inform us that it was policy only to stop the music at a certain hour (I think 9pm but not sure). Or the staff having a party in the pool at night, with very loud shouting & laughter continuing until 2am, at which point we were forced to go down & end the party.
As a plus, the building itself is well constructed & has character, with great views from upper levels. The hotel has potential but is not achieving it under the current management regime.
Stayed here in March 2013. This review is so late in coming, but the fact I vividly remember this trip should say something. Travelled to Bohol with parents plus various others, including two couples, so we took up 4 rooms on the 2nd floor. Because I was just tagging along for this side trip, I wasn't involved in the planning, didn't know much about Bohol, so I had no expectations about the accommodations when we arrived that night (nor that there was a world-famous beach (Panglao) that we were driving *further* away from as our van climb up this steep hill in the dark....)
We pulled up to a beautiful villa, brightly lit, the doorways splayed wide to reveal a welcoming open floor plan lobby, a long span of shiny hardwood that seem to go all the way to an open lanai in the back. It was a three? four? story lean concrete villa, with obvious attention to detail. There was a fountain in the middle of the circular driveway, and all I kept thinking was --- is this the place they show in "The Bachelor"?
Had we arrived at the luxurious home of a wealthy friend? Well, that is how it felt for the two days we spent there. I'm not sure if the facility was light on guests, or if there were just not a lot of rooms but it really felt like we were the VIP guests, in a peaceful serene setting, with top notch customer service. Because I was a last minute tag-along, we needed to add another room to the reservation, which the staff of course handled with professional ease.
My mother kept apologizing that she had found the place online, sorry that it wasn't on the beach, etc. etc. I can't even imagine a better, more relaxing stay anywhere else. The thought of a busy noisy beach - despite the proximity to the sand and water activities - was not even comparable to the quiet comforts sitting pool-side after dinner, having long chats with friends doing karaoke at the outdoor tiki bar, enjoying the cooling mountain breeze, and not getting attacked by mosquitoes for a change!
As for the rooms: well- thought out, spacious floor plans in each of the four rooms. Clearly, the western travelers needs were kept in mind -- the decor was simply elegant, with un-fussy linens and window treatments; the bathrooms were sparsely modern, tiled floor-to-ceiling in what I can only describe as similar to flagstone that we have in the States; the desk, fridge, dressing area were all similarly fashioned. Flat screen TV, phone, and of course room service available. The rooms facing the back, had balconies closely overlooking the pool; the rooms facing the front had facing the lush green hills.
Pool/tiki bar area, small but relative to the size of the facility overall. The small restaurant (think more like open-air dining room) is just the back section of the wide-open lobby completely opens up all around like a lanai. The food was well prepared and tasty; straight-forward and delicious (Quick disclaimer - I am a Filipino American, born and raised in the States to parents from Cebu. Having grown up on "tradition" Cebuano cooking, the meals here were like eating the best versions of all my favorite comfort foods. )
Great value for the buck, clean & modern facilities, EXCELLENT customer service all-around, easily accessible with a driver transport to that world-famous beach (which -- believe it or not -- I never actually got to visit because I spent the whole time in my newly discovered oasis!!). HIGHLY recommend for someone looking for a truly relaxing getaway.