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All You Need to Know About the Rooms
at PGS Hotels Casa Del Sol

Room/Suite (203)
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
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Room review highlights
... nice, have 3 big pools ,which is one cold,2 warm..the our room, family room was big and clean...just we didn ' t like...
Checked in today had problems with our first room in the old part of hotel, went to reception and was seen by ZAW he was amazing...
... with out documents. They then gave us poor directions to our room with no offer of help. Upon check in, they told us our...

Reviews that mention rooms

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Zorica D wrote a review Jan 2020
Omis, Croatia33 contributions28 helpful votes
Hotel is very nice, have 3 big pools ,which is one cold,2 warm..the our room, family room was big and clean...just we didn ' t like food very much,,the breakfast is excellent but diner and lunch nothing special.
Bar is ekxcellent...smoking area is there also.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 Helpful votes
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Response from SwandorCRM, Front Office Manager at PGS Hotels Casa Del Sol
Responded 31 Jan 2020
Dear Zoricad, thank you for your comments and good ratings on our PGS Hotels Experience! We’re happy to know that you enjoyed staying in our hotel, Amazing Swimming pools and Excellent breakfast. Your comments on our Restaurant Menu had been discuss with the concern department so that we can improve more our service. Once again thank you very much and Hope to see you soon in the future. Sincerely yours, Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lauren_b29 wrote a review Jan 2020
3 contributions2 helpful votes
Checked in today had problems with our first room in the old part of hotel, went to reception and was seen by ZAW he was amazing so helpful and had us in a new upgraded room in the new part of the hotel within 10 minutes! New room is so lovely very modern and the best beds! It’s our last two nights after a month in Thailand and couldn’t be happier.. Thank you Zaw :)! x
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from SwandorCRM, Front Office Manager at PGS Hotels Casa Del Sol
Responded 8 Jan 2020
Dear Lauren, thank you for your comments and a perfect rating on our PGS Hotels Experience! We’re happy to know that you enjoyed staying in our hotel and our amazing staff “Zaw”. Once again thank you very much and Hope to see you soon in the future. Sincerely yours, Dennis (Front Office Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maria K wrote a review Jan 2020
Liverpool, New York6 contributions2 helpful votes
The hotel is lovely. Rooms are spacious and clean, pool area is good for kids and the hotel generally looks nice!
However, during our 5 day visit, we never once received one piece of decent customer service.
Upon arrival at aprox 5pm, it took us 55minutes to check in. No real explanation was given as to why, but we just had to wait in the heat until they had finished with out documents. They then gave us poor directions to our room with no offer of help.
Upon check in, they told us our deposit had to be paid twice as we had two rooms. This was not made clear to us upon booking.
On another occasion, they told us we could not order any more beer as they were saving it for the new years eve event that evening! (We had had one beer previously to this.)
Another time, we asked a receptionist very politely if she could call a local restaurant for us to make a reservation for that evening. She declined and told us we needed to buy a Thai sim card ourself or dine at the hotel that evening.
Finally, tried to order a pool snack to pool side and they told us that was not possible. Even though 10 minutes prior we had seen another family be served pool side snacks.
FYI, leave plenty of time for check out too, as they do not let you leave until they have checked your rooms.
Overall we had a great holiday due to the people we were with and the time spent at the pool and on the island. It is a real shame the staff at this hotel do not have any training in customer service. If they did, this would be a hugely different review as the hotel itself, as I have said, is lovely!
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 Helpful votes
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Response from SwandorCRM, Front Office Manager at PGS Hotels Casa Del Sol
Responded 16 Jan 2020
Dear Ms. Maria, Thank you for visiting PGS Hotels Casa Del Sol 4 *, operated by Swandor Hotels & Resorts, and for taking the time to leave a review about your stay at our hotel. Guest reviews are very important for us and significantly help us work to improve the quality of services provided. We thank you for your comment, we have read the points in detail and discussed the issues with the departments. We would be very happy to see you again at PGS Hotels Casadel Sol 4 *, Sincerely, The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jhardiman wrote a review Dec 2019
9 contributions
The welcoming from when I arrived was poor. Staff sat on phone when I was checking in, and guest services was rude to children.
No bell boys at all to help with cases had to take 4 cases with children to the room, we asked why. What 4* hotel doesn’t have a bell boy?!
We then arrive to our room, which was absolutely disgusting,, full of mosquitoes, dirty bathroom with mould around the windows. Also see through window (on bottom floor in bathroom)
We have a pool access room with a lock that isn’t one bit secure- I also don’t feel like the cold one pool is worth the money. Noisy air conditioning. The curtain in main room doesn’t close so no privacy when naked!
Complained at reception asked for upgrade to modern building “no availability” then to say “no manger”
Absolutely disgusting!
What hotel doesn’t have a manger ? :)
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A C wrote a review Dec 2019
21 contributions1 helpful vote
During our stay, Ms Peach and Mr Nick provide good service, We do really appreciate their service and we will definitely stay there again when we visit Phuket. The hotel understood our family needs, and arrange one of our room upgraded with no charge.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from SwandorCRM, Front Office Manager at PGS Hotels Casa Del Sol
Responded 29 Dec 2019
Dear Mr. Anderson, thank you for your comments and a good rating on our PGS Hotels Experience! We’re happy to know that you enjoyed staying in our hotel and our good service staff “Peach and Nick”. Once again thank you very much and Hope to see you soon in the future. Sincerely yours, Dennis (Front Office Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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