The staff at the Ritzlerhof were all pleasant and helpful, and the mountainous location striking, with some beautiful walks starting right at the hotel entrance. The building is modern and in excellent condition, although generally agreed to be lacking somewhat in 'gemütlichkeit'.
Whilst the “a la carte” restaurant was attractive (although this did not actually serve an a la carte menu) the main restaurant was not dis-similar to that found in the better class of motorway service station.
Regarding our stay, there were issues that we and others experienced that made us feel both uncomfortable and unwelcome. The cold reality is that this hotel appears to be run solely for the benefit of the owner and his family, regularly reserving the best table in the restaurant and the best seats in the bar, whilst guests are seemingly little more than an annoying necessity. The hotel is rated as 4-Star Superior, but this did not appear to reflect the actual facilities or levels of service during our (curtailed) stay, which were distinctly sub-standard.
Other concerns included, but were not limited to, unruly and noisy children in what is supposedly an adult-only hotel including several children clearly under the age of sixteen in the spa and sauna, contrary to the establishments own rules, the placing of us in a room inferior to that reserved and agreed to with no option to remedy, the attempt to forbid dogs from the restaurant on certain days when such access was agreed at the time of booking, the outright non-availability of any food at lunchtime, the limited availability of reception (or, indeed, of any type of assistance out of hours) and, perhaps most seriously, the constant demands of the owner’s family to the obvious determent of paying guests.
Indeed, what shocked us and others most was the apparent support by the owner for the actions of one specific family member, who, whilst openly admitting they had no involvement in the ownership or management of the establishment, was repeatedly officious, rude and arrogant towards hotel guests, seemingly with the intention of making them feel intruders in her own personal domain. The result of this was that many guests (us included) felt genuinely intimidated and consequently left the hotel prematurely. As far as we are aware, no attempt was made to dissuade the individual concerned from such offensive behaviour, nor was any attempt made to persuade those electing to leave prematurely as a consequence to remain. Additionally, one couple’s elderly mother was not permitted to remain in the hotel with her son and daughter-in-law over the Christmas period on the pretext that the house was full, which it quite clearly was not.
We, nor any of the other guests we spoke to, would ever return to such a place (on the assumption that it is able to continue as a sustainable business, which, under the current ownership, seems most unlikely) and would counsel anyone considering staying at the Ritzlerhof to deliberate carefully before committing.
The quote at the head of this review was taken from a Swiss newspaper article about the hotel’s owner, who is some sort of IT consultant. I rather suspect he will soon be reverting to his previous role.
A nice and authentic 4* hotel in a small village near to the highway. Not specifically destined for the ski sport as distance to the skislopes is rather far away.
In the village itself the most elementary things can be obtained , but for shopping and dining the nearby ( 5KM ) city of Oetz is well equipped.
The hotel is situated on top of a hill sothat a car is needed. Parking space is enough, but during our stay all parking places were iced and quite difficult to walk on.
The master suite was spacious, but the interior decorating was quite simple. Bathroom nice and with bath, shower and sauna.
The wellness area was cosy and equipped with outdoor sauna, bio-sauna and steam room.
The hotel is categorised as 4* S, however the kitchen performance does not warrant the "S ".: a) the breakfast self-service counter has all the normal ingredients, but lacks variation and imagination : every day exactly the same,
b) the 5 course diner has during our stay been of mediocre quality also lacking any imagination or finesse.
Moreover the restaurant has a sort of cafetaria furnishing, while in a 4* S hotel a more cosy and luxury environment might be expected.
The service of the young staff was friendly and correct.
It was finally remarkable for a typical Austrian holiday hotel that the couple managing the hotel did not mingle with the guests at all.
Concluding : a good 4* holiday hotel with nice facilities, but without the "S "qualification.
This was our second visit to Ritzlerhof, unfortunately one day fewer than we would have liked. The service is attentive, personal and on target. Never too much, but always knowing your background- I didn't expect to be 'welcomed back'. Located on the hill it is isolated, quiet, private and perfect.
There are lots of activities from the hotel - cycling, walking, etc. not to mention the hotel's own offerings : a daily changing programme of yoga, meditation, aquarobics and more. It's impossible to be bored!
We relaxed wonderfully in the well-appointed suite with a view of the valley. Excellent food and service made our stay one we want to repeat again. We will definitely be back.
This is as lovely, warm and personal as a hotel can get, I believe. We stayed for six nights over X-mas and I feel free to say that.
Of course there were some minor things that weren't perfect, but still not worth taking away any stars. We had an extra small room, for example. Breakfast wasn't exactly creative, as opposite to dinner, and probably at the expense of dinner. Inside pool is not warm enough to chill in in winter, and is rather too small to seriously swim in, so we found it useless, but still pretty. But who says it is possible to be that perfect! The spa area was perfect though. Above all, the team at Ritzlerhof is really one big family. The hotel is run by a couple who managed to create an own little world out of it. They will make you feel as comfy as it gets and you will feel like you are visiting friends - to the extent that is possible at all in a not even such a small hotel. I thought i have seen nice staff already, but they put "nice" on a whole new level. Another aspect that is hard to beat is their attention to detail in terms of design - of food as well as of interior. Beauty wherever you look! Not only was every course of dinner served as a piece of art rather than food, but the restaurant itself is definitely one of the most beautiful (not only) hotel restaurants i have ever seen. Up to the last detail! By day 6, we were almost so overwhelmed with perfection, that we just wanted a burger and french fries for dinner, but i couldn't call that a drawback:).. Looking forward to coming again in the summer and swimming in the pool outside with that amazing view of mountain peaks!
I most liked the mix of clean modern and rustical fitting and furnishing in this new wellness (they call it selfness) hotel; nordic lightness with a touch of raw wood and decorative rustical elements with a wink (like the "wooden" computer or the green and red deers in the lobby).
We also appreciated the little gifts, like free water everywhere, a welcome and also a byebye food basket in our room and of course the the glas champagne, when arriving. All staff, from the chauffeur, to the reception ladies, to the lovely owner couple were super nice and helpful.
The steam bath and sauna inside are clean and nice, I was there quite a while before I found the sauna hut in the garden. Phantastic, I love this sauna houses, and this one smells of wood, is spacious and a little trip to Finland. Again, the details are charming: Fresh fruit drinks, nuts and fruits, tea (you will never be hungry in this place :-)
There is also a pool and garden, to hang out. Very relaxing, with a nice view over the vally (the hotel is on top of a hill).
Food: well rural Austria is probably no vegetarian paradies, but they had a good range of non meat stuff and if you eat meat, you will definitely like the kitchen.
Would I go again? Definitely!