I had initially few concerns around the cleanliness of the house that we got but thanks to the honest reply from the owners on the booking site where i posted the review first, i am satisfied with the response and would not hold back from giving 5 stars as the experience was overall good and my feedback will ensure other guests to come shall have an excellent experience. Here is my original review as it was;
- nice location in a quaint little village/town 20 mins from Limassol centre by car
- very kind and helpful owners Mario and Andrea who manage the place and will go out of theri way to make you feel welcome and at home. I have come to agree to the fact that cypriots are very welcoming and proud to receive tourists who take interest in their culture. MArio and andrea treated us to a dessert which was quite sweet made from some fruit may be prunes
- best value for money; as we got the traditional 2 storey house
- far from Limassol but in a nice quaint village - having a car is a must to reach here - Sad state of cleaning. I need to give a low score on this so the management may take notice It's a great property and is deteriorating - as we checked in we noticed the trash had not been taken out from the last guests time The freezer compartment was smelly so we dared not open it a second time - to make the last night worst; an 8 inch centipede crawled out of our pillow while my daughter was playing inches away from it My wife rushed to pull her away We could not sleep in the bedroom with the fear of what next may crawl out from the bed We slept miserably on the sofas and woke up with back aches You will definitely find 1 or 2 roaches (dead or alive) during your stayed We stayed 3 nights The pool is also not cleaned daily not are be sun loungers maintained
Following was response from management;
Dear Hasan, Thank you for taking the time to review our guest houses and we are happy you found the location, the hospitality and the type of the house to your liking. Regarding your comment about the rental car is a required point as the village is centrally situated allowing easy access to the whole of the Island. Moreover, regarding the point of cleanliness, it was unexpected for us as you haven’t mentioned it during your stay. It is the first time that we take review like this as we have the cleaning lady who is responsible for these things. It was unacceptable for our property to mention the non-removable trash as always the houses are refreshed before the arrival of our guests. After your remark, we will be stricter on this point as we take our guests' hygiene and safety very seriously. We apologize for your bad experience that you passed in our property but you should tell us immediately, the same time of your stay to face this situation and to give you the choice of other house. Lastly, the cleaning of the swimming pool is programmed twice a week… if the weather doesn’t help sometimes, the air is too strong and it brings leaves and dust. We thank you again for your review and look forward to welcoming you again in the future with better experience for you and your family. Best regards, George houses team.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.