We were stayed at villa angelina beach front first in a beautiful room then we decided to upgrade to the cliff side room.
This resort is truly amazing with lots of activities(golf,scuba diving,zip line etc)
The customer service was outstanding.very helpfuf, kind and courteous.
If you decide to visit the resort then go for the villa angelina. It's a truly exclusive experience
Dakak is relaxing place to stay for weekends, however I would like to emphasise the wrong advertisement they have on Expedia. I booked a room prime deluxe for 3 because according to the description it is WHEEL CHAIR ACCESSIBLE, my father is disabled and he is on wheelchair.. So when we arrived for check in, they brought us to the room with 13 big steps. So how is it possible to call wheelchair accessible? Please stop putting wrong descriptions next time.. Do you know how much hassle it would cost me especially my disabled ♿ father? Even if you would say some of the staff will assist us, 13 big steps are 13 big steps, that's not wheelchair accessible!!!
We went there with my family 2 weeks ago. And we stayed in the family pavilion room. All I can say is that they should treat every guest the same level weather they are staying in the most expensive room or not. The breakfast service are not the same with the guest that are staying in the deluxe room to the guest that are staying in the family room. Deluxe/villa guest can enjoy a breakfast buffet at the main restaurant while we are staying in the family room that we paid for almost 35k pesos for 2 nights sent us to the other place that they just serve a bland preset meal. We had experienced the worst food ever on this resort. And the customer service is also poor. We checked in at 3pm and left for the beach and when we came back to the room at 6pm they still did not deliver the towels in the room.. We already tried to call the housekeeping 3x but still they did not deliver the towels right away. They waited until my mother went to the front desk to make a complain. And the pool is so dirty they did not even know how to maintain a big resort like that.
I’ve been to this place many times to spend some quality time with my family. I love Dakak but this time I’m quite dissappointed. The food is really bad. I guess they’d rather remove the free breakfast altogether if they cannot provide a good one. Usually my family gets a room that’s good for 2 with 2 kids so the breakfast is ok. But this time we got the barkada room since we want to stay in one room with the rest of our extended family. Unfortunately, the breakfast is really bad. It would be better if they do not include free breakfast in the package. Another thing, my sis in law had the worst experience with their frontliner. She almost lost her composure, with all the changes and charges they ask from us, she didn’t argue with them but then it was already past 2pm and still they cannot provide the room for us to stay. Their reason was the room’s not yet ready. Wow! That’s customer service. The place is so crowded and noisy especially the beachfront and the restaurant....I would suggest they would control their day tour guests if the facility is fully-booked to provide some privacy and space for the checked-in guests. Better to accommodate day-tour guests only for off peak season. Water for bathing was a problem too. Supply of water in our room was scarce. No wifi signal and cellular coverage is so poor. They should have a lot of supply of water if they intend to accommodate more guests. Well, I hope next time we visit Dakak there will be some improvement on the customer service and facilities mentioned above.
The staff of Dakak were very nice. Unfortunately that didn't make up for how badly run the place is.
The front desk staff gave me the wrong time and place for the breakfast upon check-in making me wander about the resort the next morning, half an hour too early.
The safe in my room was broken. People from the frontdesk unsuccessfully tried to fix it for a long time. Apparently there was no spare safe.
There were stray cats noisily begging for food while I was having breakfast.
I had booked a diving trip to Aliguay Island an hour away by boat. When I went to the dive center at the appointed time, I was informed that the only boat capable of going to Aliquay Island was no longer available. Friends of the owner had used it. I would have to settle for diving near the resort. A message before it was time to dive would have been nice.
I saw "waterproof case" among the products for sale in the dive center. After I had purchased it and put my phone in, the dive instructor informed me that it wasn't really waterproof. One should only use it at depths of 2 feet or so.
Given the inefficiency that I had witnessed until then, I opted not to go for a dive anymore. I didn't trust them to maintain their dive equipment properly. I went snorkeling instead. They had ran out of snorkels so I went snorkeling, without a snorkel.
Sunblock was unavailable in the resort. They had ran out of it.
It seems that bathrooms of different rooms share the same ceiling air vents. As a result you hear everything that's going on in your neighbor's bathroom.
You get the idea, no need to enumerate everything.