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All You Need to Know About the Rooms
at Hotel Palazzo Krataiis

Room/Suite (15)
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
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Room review highlights
... As a walk-in I was treated with exemplary courtesy. My room was spacious and had good air con. Breakfast was simple but...
... at the bottom of the old town, across from the ocean. The room is really nice, easily twice the size of a normal room....
... Booking.com During the booking process I booked a double room and a 2 Junior suite’s as there was no double rooms left....

Reviews that mention rooms

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NYorkmoors wrote a review Jun 2020
London, United Kingdom214 contributions88 helpful votes
I only decided to stay in Scilla overnight at the last minute. As a walk-in I was treated with exemplary courtesy. My room was spacious and had good air con. Breakfast was simple but tasty. Overall the price was more than fair. The location couldn’t be more central without being noisy. But what makes the Krataiis exceptional is owner Francesca, her management team and all the staff: they are friendly and helpful to a fault. This is the place to stay in Scilla.
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Date of stay: June 2020Trip type: Traveled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Richard G wrote a review Apr 2019
464 contributions40 helpful votes
Located at the bottom of the old town, across from the ocean. The room is really nice, easily twice the size of a normal room. The staff were not as friendly and welcoming as in the north of Italy. Breakfast was average. But the real problem is the noise. The room has double glazing but it is ineffective to the noise outside. Next to the hotel is a restaurant and gelataria which are very popular and a lot of noise. We were on the first floor and you could hear the cars and people talking and laughing. If you like a bit of quiet don't book here.. & NO LIFT
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Date of stay: April 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Jason P wrote a review Jul 2018
3 contributions2 helpful votes
I stayed at this Hotel with my family in July
I booked it in March through Booking.com
During the booking process I booked a double room and a 2 Junior suite’s as there was no double rooms left. On the room description it said 1 double bed and 1 single which was perfect as my son was staying in one room with his aunt. However on the app it said single use for the junior suite’s. I tried to alter this on the app but it wouldn’t allow it. So I contacted the hotel through booking.com and the hotel came back to me saying they didn’t understand my request and said I could book another room. Obviously this was too expensive. So I put 2 names down on the guest name slot and booked the rooms.
Upon arrival at the hotel at check in I confirmed with the man about the room requirements and the problem with the app I asked if there was any additional costs. “No all good no problem” he said. At check out he gave me the bill which was €500 more than it said on the booking confirmation. I refused to pay it until I contacted Booking.com. Whilst waiting to get in touch with them he changed the cost of the rooms on the app. I left the hotel and they took the money from a credit card I’d used at the property not the card I used the confirm the Booking.
I contacted Booking.com again and they said there’s nothing they could do.
It’s also worth mentioning the noise from the street outside. My parents did not sleep properly for 6 nights. Also the breakfast is nothing special and there was flies around all the stale breads & cakes. The man behind the counter (Constantino) is constantly harassing you with offers of expensive tours run by his friends that are always conveniently hanging around the hotel. The wifi is also terrible my teenage son was very unhappy it ruined his stay.
I strongly recommend a different booking company because if you have an issue they are no help at all.
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Date of stay: July 2018Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Response from Costantino A, Direttore at Hotel Palazzo Krataiis
Responded 5 Aug 2018
Gentile cliente, mi aspettavo la sua mail, fortunatamente abbiamo le recensioni di altri clienti che smentiscono la sua valutazione, fino a poco tempo prima che lei pagasse parte del conto, tutto era a posto tutto bene ringraziandomi per tutto quello che avevamo fatto per voi. Purtroppo Lei in modo erroneo ma forse fatto di proposito ha prenotato due camere junior suite vista mare ad uso singolo, ma con due nomi. Le ho scritto, usando l'app di Booking.com spiegando che se la camera sarebbe stata occupata da due persone il costo sarebbe cambiato, ho le mail di risposta, controllate da booking.com. Lei ha acconsentito. Al suo arrivo Le ho ricordato l'errore nella prenotazione, anzi mi sono accorto che aveva fatto altre prenotazione non cancellate, che ho annullato senza farle pagare niente. Per quanto riguarda l'escursioni, Lei mi ha chiesto cosa poteva fare, le ho proposto ciò che il posto offre, le ho detto che erano persone che conoscevo, cercando così di rassicurare i suoi dubbi, e per farle avere uno sconto sul listino, come ho fatto per la macchina che vi ha accompagnato al paese si sua moglie. Al momento di pagare Lei non voleva pagare per intero il conto come è successo per il conto della camera di suo cognata-figlio, insultandomi, con parolacce, insulti di ogni genere, minacciandomi di chiamar il suo parente fantomatico, con atteggiamenti che potrei definire da malavitosi suoi e di sua cognata, mentre sua moglie e i suo genitori la invitavano a pagare ed andare via, forse perché sapevano della sua malafede nel prenotare camere singole anziché doppie? Per il pagamento della fattura che lei non ha voluto pagare, ho usato la carta di credito che Lei ha fornito quando ha prenotato, pagamento che potevo effettuare due giorni prima del suo arrivo. Il cliente ha sempre ragione??? forse, comunque spero che la prossima volta sia più attento nel prenotare, affinché altri albergatori non abbiano a che fare con situazioni del genere.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auchmar wrote a review Jun 2018
Inverurie, United Kingdom26 contributions12 helpful votes
This is a delightful hotel in a very scenic town. We felt at home as soon as we walked in. Our room was spacious and very comfortable with a small balcony overlooking the sea. Breakfast was a buffet style affair and was relatively simple but perfectly adequate. We were able to explore the rest of the town very easily from here, just make sure you have some comfy shoes for all the steps up to the castle!
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Date of stay: May 2018Trip type: Traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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ItaliaA70 wrote a review Oct 2017
Brisbane, Australia250 contributions39 helpful votes
Not many people know Scilla unless you're from here, and the Hotel Palazzo Krataiis is in one of the best spots. We had a first floor room with a balcony and sea view, beach approx' 50m away, and of course a fantastic view of the Castello. Breakfast was a standard fare for Italia, but the staff were nice and rooms were pristine. They have a restaurant on the beach, but if you are there in peak season it's best to book at reception in the morning. We also had a vehicle and although they do not have parking availabiltiy, they did organize a local parking service to handle all of the needs to take and return our vehicle.
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Date of stay: August 2017Trip type: Traveled with family
Room Tip: First floor, Ocean View.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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