Santika is one of my choice when I'm travelling in the past. That's why I choose this hotel when I'm at Luwuk. First of all, as far as I know, Santika didn't build this hotel from the beginning. They took over and renovated the hotel. The results, can be seen that this hotel is not like usual Santika.
The hotel is clean and nice. While the style is outdated, it is the lack of facilities that will make you think again before you choose this hotel, compared to the competitors nearby as the price they offered is not that far different.
The swimming pool is nice, but they gym is too small and the restaurant is limited (no bar or such as far as I can see). Oh, and no spa and whatever kind of it.
The room itself is nice. You can choose sea view for maximum experience. But be warned, it could get hot in morning as it's directly face to the sun rise. In my experience, I continuously heard banging noise all the time. Don't what it is, though it could get annoying, I can still get good sleep.
The breakfast is quite delicious, though the menu is limited, including the quantity. Maybe that's because not many visitors there. They put plate on the serving, that resulted the food is not heated properly.
Overall, the location is good (not as remote as competitors), the view is stunning, the staffs is nice. This hotel could be your choice, if you're not expecting more.
I'm not sure the management will improve the lack of facilities, but if they do, I'll highly recommend this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from Hotel Santika L, Manager at Hotel Santika
Responded 21 Jan 2019
Dear Mr. Riza, First of all, We would like to Thank You for spent your time to share your experience with us. Its very high quality reviews for our improvement and of course the review will be help people when their plan to visit Luwuk. This hotel is not built by Santika but rather takes over from the previous hotel. We did some renovated and change facilities to be familiar for family trip, business trip & mice. We decided to focus on biggest market segment. We agreed with you that hotel should be improved somethings to providing better services in the future. Once again, Thank you very much. We looking forward to serve you again on your next visit. All the best wishes for you and Family. God Bless You. Best Regards, //bhr/gm
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.