Bottom Line - To conclude, Cita Romana is becoming a little tired, but is kept in good condition by a good core of staff. I would certainly consider using the park again.
Family of four rented a 'Forum' house (number 345). Check-in was pretty good, and we were allowed early access (mid afteroon, rather than 4pm) following an overnight ferry, so plus points there for flexibility.
Once settled in to the house, we identified a couple of minor issues (broken roller blind in a bedroom and a small leak on a WC water supply) the maintenance man was with us within the hour. He fixed the water leak and told us the blind would be reported to the house owner... so I guess this park has privately owned houses that are rented out via the booking facility... this also explains the variety of personal touches owners make to each house.
Like another review, we found the WC's surface clean... the water trap was black and took some good scrubbing and about half a litre of cleaning fluid to get it mostly white. The rest of the house was generally clean.
We were given one set of towels and linen for the two-weeks. I have read another review that says linen was changed, so I suggest you check with the park at booking.
We enjoyed use of the pool. Note a local swimming teacher uses about half the pool for lessons.... she gets a little tetchy if toys end up crossing into 'her territory' too many times, though we were careful and did our best.
I did use the sauna once... when I went to use it a second time I was told there is a five Euro charge for each use... so I didn't bother again since I carried no payment. There are lockers available, but only one or two have keys.
There is no notice of the park charging for replacement linen or use of some facilities on their web site (that I could find anyway). The park welcome pack given at check-in directs you to use their web site, so here I suggest to the park they create a customer portal for actual guests. Having said that the reception staff were helpful and professional in every contact we had with them.
During our stay, we went on a further mini-holiday away from the park for a few days. When we came back, on the evening, we found the power had tripped off during our absence. Fridges and freezers had defrosted, so we lost a small amount of food. Usefully, the on site shop is located in the restaurant, so we were able to get some basic essentials. Unfortunately, the reception is closed from 8pm and no emergency contact is given. Being practical sorts of guests, we managed to work out which circuit on the consumer board was faulty. Next morning the fault was reported, and maintenance came again within the hour. He did some basic testing of the consumer unit, but did not spend long in the house to identify the true fault (it seems I had eliminated the fault by unplugging all appliances on the circuit, so we could get the hot water heating back on). After he left, I plugged the tumble dryer back in, which tripped the power again. Having worked out the source of the fault ourselves, we reported this to reception as a none-urgent issue and finished our last few days.
Local Area - we brought our own bikes with us, and used them extensively to explore the local area. Hellevoetsluis is the nearest large town with several supermarket chains and a shopping mall on the East side of town. There was a Festival on mid-August, which we enjoyed, with a market and various events going on around town.
There is a campsite directly opposite the Citta Romana entrance. This offers additional indoor play and a bar/eating area, laser tag was also available. Our children were too old for the play area but we enjoyed the glow in the dark golf, and it also has a small shop too.
The construction of Europort, has I think improved the main road links to the area, though uptodate navigation maps could be useful since the network is worse than the dreaded 'Spaghetti Junction' (Birmingham, UK).
Make time to visit Browersdam, which is a great beach and sports facility. We used both sports centers for Paddle Board and Kite Buggy hire. Lots of the local beaches in the area are constructed with a shallower area ideal for younger children.
To conclude, Cita Romana is becoming a little tired, but is kept in good condition by a good core of staff. I would certainly consider using the park again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.