From the outside this looks like a great hotel and has so much promise. On entering the reception is spacious and a great carved wooden staircase. As we arrived at 3pm we felt it was fairly quiet so took advantage of the pool and had it to ourselves for another hour, before another couple turned up with their child and they were the only other guests we saw until breakfast the following morning. Having checked reviews we decided to eat out and ordered a tuk-tuk as town is just 3kms at night on a busy road. It cost $7 return more than it is worth, but you have little choice as no tuk-tuk wait outside on the off chance. The dooms themselves are fine, aircon worked ok, hot shower and bed firm and comfortable. The internet drops in and out of service fairly often which is annoying but workable.
Breakfast is not good. The coffee is a sludge. The selection if food in the serving trays was all cold, as they do not fill them with hot water or light the flames to keep it warm. We opted for omelettes which was the only hot fresh food on offer. We told our guide/rep and would stay here again. Service is poor and is down to lack of training or direction from managers, as the staff seemed eager to please but didn't understand what was required to do so when not working had their heads in their phones.
This hotel has great potential, but needs better management and leadership.
Together with 25 other Anglo-Thai Society members, my wife and myself are nearing the end of an overnight stay at the Glorious Hotel & Spa en route to Siem Reap.
The Hotel certainly lives up to its name - an impressive building with an equally impressive swimming pool at the rear of the property. Both the rooms and the common/public areas are spacious and tastefully furnished. The beds are hard (not a problem for us!) and there is plenty of hot water in the bathroom which - again much to our liking - has a stand-alone shower.
Meals are taken in the large ground floor restaurant and we enjoyed a very nice group Dinner. Breakfast is served buffet style and there is an excellent egg station. Service at both meals was good - as was the in-house maintenance where a faulty light bulb was changed with 10 minutes.
All in all, a most enjoyable overnight stay - one I would certainly recommend to others.
Lovely looking hotel with beautifully kept grounds and large clean pool which we had to ourselves as only 1 other guest. Hotel food is expensive but basic, only lukewarm water in shower, lots of bugs and hard beds though.
We booked this hotel not knowing anything about it, but we wanted to visit Sambor Preikuk! Our bus dropped us at the hotel, and we were pleasantly surprised at how nice it was. The staff were very helpful and we thoroughly enjoyed our stay. Our large ground-floor room opened out to a terrace and a simple but inviting pool area. The only surprise was the evening and early morning loud chanting/singing/praying (we discovered a speaker close to the back of the hotel which was why it was so loud). It was not unpleasant just a little loud in the early morning. I would stay here again.
Don’t get the shredded threadbare towels dirty or they will charge you $20 for a new one (see the photo!). If you like stone cold food served 2 hours late, if you like standing around for your coffee at breakfast for thirty minutes only to find that they are not planning on serving any and if you like to wait 15 minutes for a cocktail and if you like holes in your sheets then this is the place for you! Nice pool shame about the terrible customer service which was plain rude - change your management team and you may be worth a visit but otherwise avoid like the plague