Research and Trends in the Restaurant Industry

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The Ultimate Guide to Responding to Restaurant Reviews

The Ultimate Guide to Responding to Restaurant ReviewsWhether you have one or a few hundred, reviews play an important role in your business and your ranking on Tripadvisor. Download this free eBook to learn all you possibly need to know about reviews on Tripadvisor.

Learn the Ins and Outs of Responding to Restaurant Reviews

Did you know that reviews play a major role in where customers choose to eat? Or that a manager’s response could change a guest’s perception of a restaurant? We’ve interviewed countless owners and compiled some of our favorite best practices and real-world inspiration for positive reviews, negative reviews, and everything in between.

Knowing how to respond to reviews is a great way to build trust, rapport, and loyalty with your customers. It is also a great tool for showing your guests what your hospitality is all about.

In this comprehensive eBook, we will show you:

  • How to effectively respond to reviews
  • How to create management responses that show guests you care
  • How to build a strong online reputation
Read the bio.Last Updated: 6 March 2020

Why Every Restaurant Should Manage Their Menu Online

Why Every Restaurant Should Manage Their Menu Online

Why Every Restaurant Should Manage Their Menu OnlineWhen a hungry customer is searching for a restaurant online, they’re looking for what they crave: “pizza,” “salad,” “Thai food” or whatever it is will satisfy their hunger.With their wallet in hand, they’re ready to...

How to Harness Digital Word of Mouth [Podcast]

How to Harness Digital Word of Mouth [Podcast]

How to Harness Digital Word of Mouth [Podcast] Word of mouth has gone digital with social influence and local restaurant reviews. The Power of Reviews as Digital Word of MouthWord of mouth remains one of the most powerful marketing channels in any restaurant...

Why This London Restaurant is Top-Rated on Tripadvisor

Why This London Restaurant is Top-Rated on Tripadvisor Amrutha Lounge, a vegan restaurant with a pay-as-you-go model, beat out longstanding Michelin-starred favorites to take London's top spot on Tripadvisor.

Amrutha Lounge Claims Top Spot on Tripadvisor

Amrutha Lounge, a vegan restaurant with a pay-as-you-go model in Earlsfield, opened just last February. But it has quickly risen to the top of London's restaurants with flavorful food, unique dishes, and a friendly staff.

"We've had a lot more bookings since then," Arvin Suntaramoophy, one of the co-owners, told the London Evening Standard. "This week we're nearly booked up."

Last Updated: 10 January 2018

5 Ways to Embrace “New” Hospitality

5 Ways to Embrace “New” Hospitality

5 Ways to Build Your Restaurant BrandBuilding your brand means extending your hospitality online. Here's our take on how hospitality is changing — and how it impacts your restaurant.Hospitality (n.): the friendly and generous reception and entertainment of guests,...

The Ultimate Guide to Responding to Restaurant Reviews

The Ultimate Guide to Responding to Restaurant ReviewsWhether you have one or a few hundred, reviews play an important role in your business and your ranking on Tripadvisor. Download this free eBook to learn all you possibly need to know about reviews on Tripadvisor.

Learn the Ins and Outs of Responding to Restaurant Reviews

Did you know that reviews play a major role in where customers choose to eat? Or that a manager’s response could change a guest’s perception of a restaurant? We’ve interviewed countless owners and compiled some of our favorite best practices and real-world inspiration for positive reviews, negative reviews, and everything in between.

Knowing how to respond to reviews is a great way to build trust, rapport, and loyalty with your customers. It is also a great tool for showing your guests what your hospitality is all about.

In this comprehensive eBook, we will show you:

  • How to effectively respond to reviews
  • How to create management responses that show guests you care
  • How to build a strong online reputation
Read the bio.Last Updated: 6 March 2020

How This Café Trains the Best Staff

How This Café Trains the Best StaffTaking the time to train your employees and empower them can help your business in more ways than one. Here’s how Mississippi's Starfish Café trains the best staff.

Training the best staff — and creating a restaurant culture that empowers them to be the best — isn’t just good for your restaurant. It’s good for your bottom line. The average turnover for American restaurants in 2018 was as high as 75%. That’s real money you’re losing, too — according to a recent study from Cornell’s School of Hotel Administration, losing and replacing an hourly employee can set you back $5,864. With a 75% restaurant turnover rate, that means losing up to $428,072 annually!

Welcome to Starfish Café, Mississippi

Take a trip to the state of Mississippi and you may stumble upon Starfish Café — one of the not-so-hidden gastronomic gems of the south. But what makes this little eleven table café so amazing is not just the great food. It’s also a job training program that prepares people coming from tough situations with life and kitchen skills for a bright future in hospitality.

Owner Diana Fillhart started her experience in the restaurant industry at age fourteen and never left. When she opened Starfish Café, passing on her hard-earned knowledge to her students became a way to pursue her passion.

The Starfish Method

One of the most important things, she says, is developing an understanding of all areas of restaurant operations. Says Fillhart, “We cross train intentionally so that everybody has a respect and an understanding for both [front and back of house].” This teaches staff how the whole restaurant works together regardless of what task they're working on that day.

After that, Fillhart uses reviews to emphasize observing and proactive hospitality skills. Says Fillhart, “It’s a training opportunity for our staff to talk about looking at issues from the customer’s vantage point and seeing what we can do to respond to what the customer wrote. It helps us teach them that a roving eye will always save you and other good practices about being aware and responsive.”

Reviews are a great way to get customer feedback, which can be used to train and motivate your staff. There are many ways to encourage guests to leave a review, but one of the most effective is simply training your staff to ask them at the end of their meal. Teaching them to do this is also a great way to encourage them to engage and connect with their guests.

If you ask Fillhart, the key to her program is hands-on experience. “We use: See it. Do it. Teach it,” says Fillhart. “If they see how you want it done, and then they begin to do it, the next thing you want to do is give them the opportunity to teach it. Because if they can teach it, they know it, they own it, it’s theirs.”

If you are working on training the best staff, Fillhart recommends emphasizing for them to: “Always be proactive with a customer, because they just want to know that you see them and they’re valuable.” For owners, she recommends having processes in place for staff to be successful: “[That way], you know they will be able to be successful — so that you can be successful.”

Last Updated: 16 August 2019

How Word-of-Mouth Brings This Restaurant More Traffic

How Word-of-Mouth Brings This Restaurant More Traffic

Santorini by Georgios, located in Miami Beach, Florida, knows a thing or two about delighting guests. For owner Georgios Vogiatzis and manager Claudia Angurell, balancing costs while creating an unforgettable experience is all in a day’s work. See how they use Tripadvisor to market their business, manage their reputation, and keep a full house.

Welcome to Santorini by Georgios, Miami, FL

Nestled on a warm and sunny beach in Miami, Florida sits a little piece of the Greek islands. Serving up seafood and surf with traditional Greek flavors is a specialty of Santorini by Georgios that is coveted by locals and travelers alike.

For Santorini by Georgios, everything is about satisfying the customer. What Santorini has discovered is that customers tend to drive more traffic when their individual experience is made a priority.

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