Helpful Resources for Restaurants During

COVID-19

Helpful Resources for Restaurants During

COVID-19

We’ve rounded up a few helpful resources for your restaurant during the COVID-19 crisis.
We will continue to update this post as new information becomes available:

We’ve rounded up a few helpful resources for your restaurant during the COVID-19 crisis.
We will continue to update this post as new information becomes available:

Some articles are only available in English. We apologize for any inconvenience.

Some articles are only available in English. We apologize for any inconvenience.

How We Can Help

How We Can Help

It’s a tough time in an already tough industry. But if there’s anything we’ve learned about working with 5 million restaurants around the world, it’s that there’s no one more resilient, determined, and hardworking than a restaurant owner.

This is a time of incredible challenge for restaurants, as COVID-19 impacts the lives (and livelihoods) of millions of people across the globe. We’re aware of the complex implications these events may have on your business, and want you to know: We’re here to help.

Here is what you can do on Tripadvisor to let your customers know how to support you in this difficult time:

It’s a tough time in an already tough industry. But if there’s anything we’ve learned about working with 5 million restaurants around the world, it’s that there’s no one more resilient, determined, and hardworking than a restaurant owner.

This is a time of incredible challenge for restaurants, as COVID-19 impacts the lives (and livelihoods) of millions of people across the globe. We’re aware of the complex implications these events may have on your business, and want you to know: We’re here to help.

Here is what you can do on Tripadvisor to let your customers know how to support you in this difficult time:

We’re here to support you through this crisis. We’ve rounded up a list of helpful resources you can use to keep your business, employees, and community safe and healthy.

  • How your local restaurant association is responding

We’re here to support you through this crisis. We’ve rounded up a list of helpful resources you can use to keep your business, employees, and community safe and healthy.

  • How your local restaurant association is responding

Learn more about the changes to our review guidelines and the extra steps Tripadvisor is taking to ensure the platform is being used responsibly during these unprecedented times.

Learn more about the changes to our review guidelines and the extra steps Tripadvisor is taking to ensure the platform is being used responsibly during these unprecedented times.

Health and Safety

Health and Safety

We’re here to support you through this crisis. We’ve rounded up a list of helpful resources you can use to keep your business, employees, and community safe and healthy.

We’re here to support you through this crisis. We’ve rounded up a list of helpful resources you can use to keep your business, employees, and community safe and healthy.

Use strict handwashing and hygiene protocols to help keep your restaurant safe.

Use strict handwashing and hygiene protocols to help keep your restaurant safe.

Here is a comprehensive overview of how to deep-clean your restaurant from top to bottom.

Here is a comprehensive overview of how to deep-clean your restaurant from top to bottom.

Resources for Operational Changes

Resources for Operational Changes

How Restaurants Are Responding

How Restaurants Are Responding

Restaurants around the world are 
adjusting employee policies.

This includes:
  • Implementing paid sick leave
  • New packaging
  • Updated cleaning and hygiene policies
  • Setting up an emergency relief fund for workers
  • Going delivery-only
  • Spacing out tables for 50% capacity
  • Curbside pre-pay pickup for takeout to reduce human contact
  • Using mobile or cashless payment only

Restaurants around the world are 
adjusting employee policies.

This includes:
  • Implementing paid sick leave
  • New packaging
  • Updated cleaning and hygiene policies
  • Setting up an emergency relief fund for workers
  • Going delivery-only
  • Spacing out tables for 50% capacity
  • Curbside pre-pay pickup for takeout to reduce human contact
  • Using mobile or cashless payment only

Eater profiled this Shanghai bar on the impact of COVID-19 on their business.

Eater profiled this Shanghai bar on the impact of COVID-19 on their business.

More Resources from Tripadvisor

More Resources from Tripadvisor

How to Create a Contactless Menu with Tripadvisor

How to Create a Contactless Menu with TripadvisorStep-by-step instructions on how to create a Contactless Menu for your restaurantCleanliness and safety are top priorities for diners as they look to eat out at restaurants again. In fact, more than a third of consumers (35%) say they will put an emphasis on dining at restaurants that keep customers safe.1 These additional safety precautions can include providing hand sanitizer to customers, disinfecting tables and chairs between guests, frequently sanitizing high contact areas and more. Learn how to add your safety measures to your Tripadvisor listing here.

Menus are one of the most handled items in a restaurant. To help keep your staff and customers safe, Tripadvisor has launched a new way to create Contactless Menus directly from your Management Center. This new feature is free to any restaurant that has added a menu link to its Tripadvisor listing. After logging into the Management Center, follow these simple steps to create your Contactless Menus:

  1. Create your QR code: Hover over "Manage Listing" in the top navigation bar and click "Menu" to upload a link to your online menu. If you’ve previously added your menu, make sure your link is up to date. Once you’ve added your menu link, your QR code will be generated.
  2. Print your QR code: Choose to either print the code yourself or save the image to get stickers or other assets made at your local print shop. Don’t worry, the code is specific to your business and won’t change — even if you update your menu.
  3. Display your QR code: Place your QR code throughout your restaurant so guests can easily scan it with their mobile phone cameras. Make sure to post your code in highly visible areas such as tables, counters, host stands, and windows to allow diners to view your menu at any time.

1. Tripadvisor Consumer Sentiment Survey Wave 3, Qualtrics; 2,190 respondents, U.S., U.K., Australia, Italy, Japan, Singapore; 4/22-4/27

Last Updated: 6 October 2020

How Tripadvisor Review Guidelines are Changing in Response to COVID-19

How Tripadvisor Review Guidelines are Changing in Response to COVID-19During these unprecedented times, we're making sure reviews on our site are accurate, reliable, and representative of your business.

We’re Here to Help

The COVID-19 pandemic is impacting the travel and hospitality sector in immediate and far-reaching ways. We know many business owners are trying to decide how best to navigate these unprecedented challenges, and we share your concerns.

Please read more about the resources we are introducing for owners here.

Why is My Business Still Receiving Reviews?

We know that many restaurants have seen a significant decrease in customers, or have had to close their doors altogether, as a result of the global pandemic. Even if your business has temporarily closed or switched to a delivery-only service, your customers can continue to submit reviews of their guest experience at or with your business, as long as that experience took place within the twelve months prior to submission. You will also be able to submit Management Responses for those reviews — which allow you to share updates about the latest conditions at your restaurant.

We believe now more than ever it is important to provide a platform for customers to share their experiences and for businesses to be able to share their responses about what’s happening on the ground. Reviews and their accompanying responses provide transparency, create a level-playing field for businesses large and small, and can serve as an incredibly powerful marketing tool for restaurateurs who consistently deliver great value and high standards of service.

During this period, we will continue to utilize our 20+ years’ experience in moderating reviews. Our system and moderation processes remain fully operational, even as our teams work remotely.

All review submissions are checked by our review analysis system, and any problematic content is being routed to our team of content specialists for further investigation, as per our normal processes. You can read more about our review analysis system here.

How Review Guidelines are Changing

We are introducing a number of adjustments to our review guidelines and moderation procedures in light of the COVID-19 outbreak. These changes are aimed at ensuring our members use the Tripadvisor platform responsibly:

  • We will remove any content that encourages people to ignore government guidelines or restrictions
  • We will remove any content that discourages people from seeking medical assistance or testing, or promotes dubious medical advice or misinformation
  • We will remove any review that criticizes an individual business for being closed at this time
  • We are banning racially insensitive content that refers to the COVID-19 virus as the ‘Chinese virus’ or ‘Wuhan virus’. Such references are unnecessarily divisive during what is a global pandemic that requires united action from all nations and people, and any reviews or forum posts using such terminology will be removed. Reviews naming the virus must use official World Health Organization terminology (such as Coronavirus, or COVID-19).

In line with our existing posting guidelines, reviews that only describe the delivery itself, rather than the food or business that provided it, will not be allowed. If your business has received such a review, you can report it to our team of content specialists by using the Management Center.

Last Updated: 6 April 2020

How to Create a Contactless Menu with Tripadvisor

How to Create a Contactless Menu with TripadvisorStep-by-step instructions on how to create a Contactless Menu for your restaurantCleanliness and safety are top priorities for diners as they look to eat out at restaurants again. In fact, more than a third of consumers (35%) say they will put an emphasis on dining at restaurants that keep customers safe.1 These additional safety precautions can include providing hand sanitizer to customers, disinfecting tables and chairs between guests, frequently sanitizing high contact areas and more. Learn how to add your safety measures to your Tripadvisor listing here.

Menus are one of the most handled items in a restaurant. To help keep your staff and customers safe, Tripadvisor has launched a new way to create Contactless Menus directly from your Management Center. This new feature is free to any restaurant that has added a menu link to its Tripadvisor listing. After logging into the Management Center, follow these simple steps to create your Contactless Menus:

  1. Create your QR code: Hover over "Manage Listing" in the top navigation bar and click "Menu" to upload a link to your online menu. If you’ve previously added your menu, make sure your link is up to date. Once you’ve added your menu link, your QR code will be generated.
  2. Print your QR code: Choose to either print the code yourself or save the image to get stickers or other assets made at your local print shop. Don’t worry, the code is specific to your business and won’t change — even if you update your menu.
  3. Display your QR code: Place your QR code throughout your restaurant so guests can easily scan it with their mobile phone cameras. Make sure to post your code in highly visible areas such as tables, counters, host stands, and windows to allow diners to view your menu at any time.

1. Tripadvisor Consumer Sentiment Survey Wave 3, Qualtrics; 2,190 respondents, U.S., U.K., Australia, Italy, Japan, Singapore; 4/22-4/27

Last Updated: 6 October 2020

How Tripadvisor Review Guidelines are Changing in Response to COVID-19

How Tripadvisor Review Guidelines are Changing in Response to COVID-19During these unprecedented times, we're making sure reviews on our site are accurate, reliable, and representative of your business.

We’re Here to Help

The COVID-19 pandemic is impacting the travel and hospitality sector in immediate and far-reaching ways. We know many business owners are trying to decide how best to navigate these unprecedented challenges, and we share your concerns.

Please read more about the resources we are introducing for owners here.

Why is My Business Still Receiving Reviews?

We know that many restaurants have seen a significant decrease in customers, or have had to close their doors altogether, as a result of the global pandemic. Even if your business has temporarily closed or switched to a delivery-only service, your customers can continue to submit reviews of their guest experience at or with your business, as long as that experience took place within the twelve months prior to submission. You will also be able to submit Management Responses for those reviews — which allow you to share updates about the latest conditions at your restaurant.

We believe now more than ever it is important to provide a platform for customers to share their experiences and for businesses to be able to share their responses about what’s happening on the ground. Reviews and their accompanying responses provide transparency, create a level-playing field for businesses large and small, and can serve as an incredibly powerful marketing tool for restaurateurs who consistently deliver great value and high standards of service.

During this period, we will continue to utilize our 20+ years’ experience in moderating reviews. Our system and moderation processes remain fully operational, even as our teams work remotely.

All review submissions are checked by our review analysis system, and any problematic content is being routed to our team of content specialists for further investigation, as per our normal processes. You can read more about our review analysis system here.

How Review Guidelines are Changing

We are introducing a number of adjustments to our review guidelines and moderation procedures in light of the COVID-19 outbreak. These changes are aimed at ensuring our members use the Tripadvisor platform responsibly:

  • We will remove any content that encourages people to ignore government guidelines or restrictions
  • We will remove any content that discourages people from seeking medical assistance or testing, or promotes dubious medical advice or misinformation
  • We will remove any review that criticizes an individual business for being closed at this time
  • We are banning racially insensitive content that refers to the COVID-19 virus as the ‘Chinese virus’ or ‘Wuhan virus’. Such references are unnecessarily divisive during what is a global pandemic that requires united action from all nations and people, and any reviews or forum posts using such terminology will be removed. Reviews naming the virus must use official World Health Organization terminology (such as Coronavirus, or COVID-19).

In line with our existing posting guidelines, reviews that only describe the delivery itself, rather than the food or business that provided it, will not be allowed. If your business has received such a review, you can report it to our team of content specialists by using the Management Center.

Last Updated: 6 April 2020

Traveler Resources

Traveler Resources

For up to date information on how Tripadvisor is responding to this crisis, click here.

For up to date information on how Tripadvisor is responding to this crisis, click here.

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