Tripadvisor For Restaurants

Learn how to bring in more hungry diners to your restaurant with resources, best practices, and tips for getting the most out of Tripadvisor.

How Restaurants Can Respond to COVID-19

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Tripadvisor Menu Connect: The Complete Setup Guide

Tripadvisor Menu Connect: The Complete Setup GuideWant to save time, reach customers, and fill more tables? Read on to learn more about how Menu Connect can help you get discovered by diners where they are searching the most.

Reaching potential customers has always been a top priority for restauranteurs, but it’s more imperative now than ever before. For hungry diners searching for their next meal, having access to an up-to-date menu is key to their decision. In fact, 93% of consumers check menus online before they choose a restaurant.1

Diners use countless websites to search and discover new restaurants, but being able to accurately maintain your menu and business details across all of them can be tedious and time consuming. That’s why we’ve developed Menu Connect — to help you easily manage your menu and important business information all in one place and automatically update it for you across the web. To learn more about how you take advantage of everything Menu Connect has to offer, click here.

Already signed up? Read on for more information about how to get started and set your business up for success with Menu Connect.

Step 1: Confirm your business details

Right after purchase, you’ll be asked to confirm basic details about your business including your restaurant name, address and phone number. If you need to make any changes, simply click into the textbox to edit the information directly. It’s important to make sure these details are accurate as we use them to find your business on other platforms and ensure all your information is updated everywhere diners search. Pro Tip: You can update your business details at any time. Simply log into your Management Center and select the "Edit" button in the Business Details section located right under your restaurant name and bubble rating.

Step 2: Upload your menu

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How to Create a Contactless Menu with Tripadvisor

How to Create a Contactless Menu with TripadvisorStep-by-step instructions on how to create a Contactless Menu for your restaurantCleanliness and safety are top priorities for diners as they look to eat out at restaurants again. In fact, more than a third of consumers (35%) say they will put an emphasis on dining at restaurants that keep customers safe.1 These additional safety precautions can include providing hand sanitizer to customers, disinfecting tables and chairs between guests, frequently sanitizing high contact areas and more. Learn how to add your safety measures to your Tripadvisor listing here.

Menus are one of the most handled items in a restaurant. To help keep your staff and customers safe, Tripadvisor has launched a new way to create Contactless Menus directly from your Management Center. This new feature is free to any restaurant that has added a menu link to its Tripadvisor listing. After logging into the Management Center, follow these simple steps to create your Contactless Menus:

  1. Create your QR code: Hover over "Manage Listing" in the top navigation bar and click "Menu" to upload a link to your online menu. If you’ve previously added your menu, make sure your link is up to date. Once you’ve added your menu link, your QR code will be generated.
  2. Print your QR code: Choose to either print the code yourself or save the image to get stickers or other assets made at your local print shop. Don’t worry, the code is specific to your business and won’t change — even if you update your menu.
  3. Display your QR code: Place your QR code throughout your restaurant so guests can easily scan it with their mobile phone cameras. Make sure to post your code in highly visible areas such as tables, counters, host stands, and windows to allow diners to view your menu at any time.

1. Tripadvisor Consumer Sentiment Survey Wave 3, Qualtrics; 2,190 respondents, U.S., U.K., Australia, Italy, Japan, Singapore; 4/22-4/27

Last Updated: 6 October 2020

How Tripadvisor Review Guidelines are Changing in Response to COVID-19

How Tripadvisor Review Guidelines are Changing in Response to COVID-19During these unprecedented times, we're making sure reviews on our site are accurate, reliable, and representative of your business.

We’re Here to Help

The COVID-19 pandemic is impacting the travel and hospitality sector in immediate and far-reaching ways. We know many business owners are trying to decide how best to navigate these unprecedented challenges, and we share your concerns.

Please read more about the resources we are introducing for owners here.

Why is My Business Still Receiving Reviews?

We know that many restaurants have seen a significant decrease in customers, or have had to close their doors altogether, as a result of the global pandemic. Even if your business has temporarily closed or switched to a delivery-only service, your customers can continue to submit reviews of their guest experience at or with your business, as long as that experience took place within the twelve months prior to submission. You will also be able to submit Management Responses for those reviews — which allow you to share updates about the latest conditions at your restaurant.

We believe now more than ever it is important to provide a platform for customers to share their experiences and for businesses to be able to share their responses about what’s happening on the ground. Reviews and their accompanying responses provide transparency, create a level-playing field for businesses large and small, and can serve as an incredibly powerful marketing tool for restaurateurs who consistently deliver great value and high standards of service.

During this period, we will continue to utilize our 20+ years’ experience in moderating reviews. Our system and moderation processes remain fully operational, even as our teams work remotely.

All review submissions are checked by our review analysis system, and any problematic content is being routed to our team of content specialists for further investigation, as per our normal processes. You can read more about our review analysis system here.

How Review Guidelines are Changing

We are introducing a number of adjustments to our review guidelines and moderation procedures in light of the COVID-19 outbreak. These changes are aimed at ensuring our members use the Tripadvisor platform responsibly:

  • We will remove any content that encourages people to ignore government guidelines or restrictions
  • We will remove any content that discourages people from seeking medical assistance or testing, or promotes dubious medical advice or misinformation
  • We will remove any review that criticizes an individual business for being closed at this time
  • We are banning racially insensitive content that refers to the COVID-19 virus as the ‘Chinese virus’ or ‘Wuhan virus’. Such references are unnecessarily divisive during what is a global pandemic that requires united action from all nations and people, and any reviews or forum posts using such terminology will be removed. Reviews naming the virus must use official World Health Organization terminology (such as Coronavirus, or COVID-19).

In line with our existing posting guidelines, reviews that only describe the delivery itself, rather than the food or business that provided it, will not be allowed. If your business has received such a review, you can report it to our team of content specialists by using the Management Center.

Last Updated: 6 April 2020

The Ultimate Guide to Responding to Restaurant Reviews

The Ultimate Guide to Responding to Restaurant ReviewsWhether you have one or a few hundred, reviews play an important role in your business and your ranking on Tripadvisor. Download this free eBook to learn all you possibly need to know about reviews on Tripadvisor.

Learn the Ins and Outs of Responding to Restaurant Reviews

Did you know that reviews play a major role in where customers choose to eat? Or that a manager’s response could change a guest’s perception of a restaurant? We’ve interviewed countless owners and compiled some of our favorite best practices and real-world inspiration for positive reviews, negative reviews, and everything in between.

Knowing how to respond to reviews is a great way to build trust, rapport, and loyalty with your customers. It is also a great tool for showing your guests what your hospitality is all about.

In this comprehensive eBook, we will show you:

  • How to effectively respond to reviews
  • How to create management responses that show guests you care
  • How to build a strong online reputation
Read the bio.Last Updated: 6 March 2020

How to Choose Your Featured Photos

How to Choose Your Featured Photos Available for Tripadvisor Premium subscribers, Featured Photos allows you to customize your listing and your search results to showcase the best of your restaurant....

Getting Started with Tripadvisor Restaurants

Getting Started with Tripadvisor Restaurants New to Tripadvisor? This getting started guide will walk you through everything you need to know to get up and running in no time at all....

The Ultimate Guide to Responding to Restaurant Reviews

The Ultimate Guide to Responding to Restaurant ReviewsWhether you have one or a few hundred, reviews play an important role in your business and your ranking on Tripadvisor. Download this free eBook to learn all you possibly need to know about reviews on Tripadvisor.

Learn the Ins and Outs of Responding to Restaurant Reviews

Did you know that reviews play a major role in where customers choose to eat? Or that a manager’s response could change a guest’s perception of a restaurant? We’ve interviewed countless owners and compiled some of our favorite best practices and real-world inspiration for positive reviews, negative reviews, and everything in between.

Knowing how to respond to reviews is a great way to build trust, rapport, and loyalty with your customers. It is also a great tool for showing your guests what your hospitality is all about.

In this comprehensive eBook, we will show you:

  • How to effectively respond to reviews
  • How to create management responses that show guests you care
  • How to build a strong online reputation
Read the bio.Last Updated: 6 March 2020

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