Why would anyone charge a credit card 3 days before check in and if roads are so bad due to a storm, why would you make someone pay for a room they never stayed in? Shame on you!
Thank you. I am working with Visa and my bank and also the Better Business Bureau. The Chamber of Commerce told me there have been complaints recently about this hotel. Thanks for answering.
Get an answer from Hotel Ketchum staff and past guests.