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Norwegian Epic

270 reviews
 All photos (3,064)3,064
Full view
Traveler (1,116)
Common Areas (1,587)
Dining and Bars (874)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 4,100   |   Crew: 1,724
Passengers to crew: 2.38:1
Passengers to space: 37.1:1
Launched: 2010   

Decks

  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
  • Deck 9
  • Deck 10
Additional decks
Deck 5 layout
 
Amenities
Epic Theater
i-Connect Internet Café
Photo Studio
Atrium Café & Bar
Shore Excursions
Cruise Consultant
Taste Restaurant
Le Bistro French Restaurant
Biscayne B Meeting Room
Restroom
Click Photo Gallery
Guest Services
Atrium
The Collection Art Gallery
Biscayne A Meeting Room
Restroom

Cabins

Balcony
Cabin size: 151 - 192 sq. ft.
Connected rooms: 151
Accessible rooms: 16
Maximum passengers: 4
Number of cabins: 1951
Traveler rating
  • 68
  • 42
  • 56
  • 46
  • 58
Time of year
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Pathfinder10877 wrote a review Nov 2022
1 contribution
Departed from Barcelona, Spain on Oct. 23rd. Looking forward to a Greek & Italian cruse. Our luggage was lost by the cruise line & never made it aboard the ship Epic. Made immediate contact with Guest Services when our luggage didn't arrive by mid-afternoon. Was told we needed to wait until 8:00 p.m. as it takes time to get everything delivered to the cabins. Luggage never arrived during the entire cruise. I had 2 tops & one pair of capri's along with my traveling outfit for the entire 11 day cruise rotating every three day. They checked with other travelers, checked with bus driver from airport & lost & found at the port. Nothing! Wasn't offered one cent of compensation from NCL & now dealing with travel insurance company Aon who doesn't want to pay as well - wants me to file a claim with my homeowners & if I did, would be losing money as I have a $500 deductible. Very emotional & stressful situation & no one wants to take responsibility. Poor customer service!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Xavier W wrote a review Nov 2022
1 contribution
Service was just okay and not up to NCL standards, however, food was cold and at times looked sick because it was left on the Buffett too long. Soup was burnt and Executive Chef could care less when brought to his attention. NCL usually has good dining options, however, I'd stay away from the epic until they may a few changes.On a positive note if you like specialty dining then you should be okay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Elaine N wrote a review Nov 2022
26 contributions5 helpful votes
This was number 13 for me on various cruise lines. Now I believe in the power of 13. The staff are overwhelmed. When the food at the buffet is better than the restaurants need I say more. But, really whoever designed the cabins should be made to spend a year there as punishment. Don't call them cabins, call them pods. The oddest design ever--with the door opening into the "bathroom" area. Shower on one side, towlet on the other--a curtain between bathroom area and rest of cabin. No privacy! We missed two important ports and the reason why kept changing with little or no information. My husband had to see doctor and was given three perscriptions-two he didn't need. Total $500. So stay well. They try everything to seperate you from your money. I will never sail with NCL nor a mega ship ever again!
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Anne H wrote a review Nov 2022
Mustoe, Virginia91 contributions10 helpful votes
We booked this trip in December 2021 for Sept 2022. After they had me pay the trip in full in May 2022, NCL sent an email saying the cruise was canceled. The email said it could take up to 6 weeks to get reimbursed my $6,000! To make matters worse, I already booked my flights and had $3,000 spent on the airfare. About two weeks later a NCL Rep called me and sold me another cruise the following month on a different ship but similar itinerary. She said I had to once again pay IN FULL because we were less than 6 months from the sail date. I explained to her I already had $9000 outstanding on the original trip and I really did not want to have to put out any more money upfront. The second trip is going to be less expensive. I asked if there was any way they could just credit the money they owed me towards this trip and send me the difference. She said NO. So I put out the additional $4,000. Luckily, the refund came sooner than they expected. Meanwhile, about 60 days prior to our sail date I started researching the excursions and cruise. The online reviews for the ship were so terrible I got nervous and called the Cruise Coordinator. She assured me they were exaggerated. I told her my husband was disabled and would have difficulty standing in long lines and the balcony room looked tiny. It had a sink near the bed??? I asked her about the Haven Suites I heard about online. She first quoted me $5,600 which was more than the balcony but affordable. After we talked a little longer and I agreed to upgrade, she said she misquoted and it was actually $7,800! I reluctantly agreed after feeling certain the alternative was not a good option. When I got the email confirmation of the trip she actually charged me $8,400. I emailed her back immediately and asked why she told me $7,800 and then charged me $8,400. She called instead of replying in writing and said it was to cover the additional taxes and gratuity. No apology for misleading me. Again, like several other issues up to this point, I felt forced to agree. I watched multiple Vlogs about the Haven. The previous Guests gave me more guidance then NCL did. There was no contact from the Haven Concierge prior so I called them. While asking if we would have bottle water provided, they said no you don’t have the drink package. I said yes, I have the Free at Sea promotions. That’s when she realized that when the coordinator had upgraded me to the Haven she actually dropped off all of my FAS items. She said no problem, we can add that back now. You’ll just have to pay the extra $500 for taxes and gratuity to cover the FASitems. I was furious. I asked for a Manager..no Manager was on duty. I was told to call back. I called my cruise coordinator and she said oh yes this has been happening quite a bit when people upgrade from their original booking to the haven or other suite the Free at Sea items are falling off. She said every time that has happened the guests were forced to pay the taxes and gratuity. I said that’s unacceptable as she had already jacked up my price from $5,600 to $7,800 and the $8,400 and there was no way I was going to pay an extra $500. She said if I did not pay it then the system would recognize an outstanding bill was due and would cancel my entire cruise. I felt extremely manipulated and powerless. I was very upset. I told her I wanted her to send over in writing the revisions and I would review it before I made any additional payments. She said I was raising my voice and she hung up on me. I called back to the Haven concierge and was put on hold endlessly. After two hours and having spoken to a total of four different people, somebody finally agreed to waive that additional $500. The Haven suites are beautiful and the staff was great except our Butler. He was dismissive and never even told us about our ability to use the personal on-ship phone that was directly linked to him. The phone is supposed to be used for us if we’re anywhere on the ship and need his assistance at any time 24 hours a day. Clearly he did not tell us about the phone usage or purpose because he did not want to be bothered. I only knew about it from reviews I had read from other Haven guests. He would pass us in the hall and not even make eye contact or say hello. After about seven days on the trip I finally complained to concierge about him. He started acknowledging my presence but that was the extend of it. Very strange and disappointing. Compared to the service provided most on the ship, the Haven was an absolute must. My complaint is the NCL culture as a whole. They have inconsistent, unnecessary “rules” and they don’t budge on them. For example, even with the basic FAS drink package they would not provide us with free bottle every day in our Haven suite. However there was free infused water in the Haven gym that we could use to refill our water bottles with?!?! One of the fellow guest had an extra specialty restaurant left on their room and she offered to treat me instead of her husband going with her. When we arrived we were told by the hostess that the specialty dining was not transferable to any other guest. We asked if we could get the food to go and order for two people. She said yes but we had to have our Butler called to place the order. And directed us to go back up to the Haven suites and ask the butler to make the order for us. We insisted that we were not going to go all the way back up to level 17, find the butler, and then have the butler order when we were standing right there and could order off the menu. She called the concierge in the Haven and they agreed to let us order there. But they insisted that the food would have to be delivered to us in our room. We were not allowed to carry it away. Basically we had to go wait in the room for an unknown amount of time until the food arrived. It was sushi and we really didn’t want it sitting out and wanted to eat it as soon as it arrived. Just these types of inconsistent nonsensical rules affected how we felt about our experience. I feel like every cruise line I’ve ever traveled on including multiple trips on carnival cruise line the staff always found a way to be accommodating and enhance our experience. They never found ways to say no and be difficult unnecessarily. I don’t think I would travel on Norwegian cruise lines again because they clearly don’t put the guests needs above their own. They also nickel and dime everything even for the Haven guests. Another recommendation after talking to multiple other guests who had the misfortune of agreeing to that airfare deal, book your own airfare. They had the most ridiculous connections and long layovers. NCL has done a great job with the Haven suites but it lacks the luxury service expected. Their constant system issues, bait and switch, hidden cost and failure to make things right were very disheartening. They are rated very low compared to the other cruise lines and now I understand why.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John S wrote a review Oct 2022
West Kelowna, Canada20 contributions3 helpful votes
Went on the cruise and premium dinners we paid for were screwed up 2 of our 10 day cruise; wine never came until dinner done and once only one meal and second dinner for my wife after mine was cold. Paid for premium seating in shows and found out we were in back with open seating; lost record of what we paid for. Never able to get seating in Beatle pub music nights or comedy club any nights. Bahama and Cayman stops were NOT any city in the country but a sand bar cruise ship made for passengers/tourists and only able to see one as water too rough. Wife disabled but no pre-boarding or early departure despite disability. They just refused to help and made her stand. Photos we wanted were never found, they lost them. We bought champagne speciality; strawberries in chocolate special and jumbo shrimp romance speciality all months before cruise. They stuck them all in our cabin at one time the first night without asking when we were wanting them. This was for our entire cruise, shrimp went foul etc. No brains to think this through. After hours in line for concierge/complaint person he finally was able to confirm the dinner screw ups; and all the other things. Nothing was done on the ship. After we were home and many many times sending emails they offered us a $500 credit for our next cruise with them. Do I really want to try them again? Asked them to extend the 2 years to use it due to Covid 19 and Canadians not travelling most of the 2020-2021 years. THEY REFUSED. We just booked another Caribbean cruise with them and once more pointed out the 2 years expired in 2021 and we were not able to travel over 1 1/2 of these two years for Covid. Once more they refuse to extend this despite it was all their screw ups. Luckily my family trip for 15 people and our 50th cruise around the pacific are NOT yet booked. I'll take another cruise line. PS: Royal Caribbean Cruises on hearing this offered to honour a $500 ship board credit to treat us for the bad cruise Norwegian gave us. In short; other cruise lines will help out for Norwegian screw ups and I suggest people start going anywhere but on a Norwegian cruise line. Even my travel agent on seeing the Royal Caribbean offer is sending her clients anywhere but on Norwegian.
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