The whole trip was fantastic from beginning to end. You start at the HQ office. They have a clean bathroom there you can use. You are given a complimentary locker to stow your belongings such as hats and purses, which are not allowed on the helicopter. After weighing in (don’t worry they are discreet), you are assigned a seating position on the helicopter (for weight balancing), a quick safety briefing, and board the shuttle van for a couple minute ride to the airport. Our pilot Max was very competent, personable and knowledgeable. We booked the canyon landing tour which included a stop on private property overlooking a gorgeous canyon. We saw all sorts of waterfalls, Waimea Canyon, Na Pili coast, the north coast and an ancient crater at the rainiest spot on earth. None of us had been in a helicopter before, but ours was a smooth flight and we felt safe the entire time. Do not hesitate to book this tour; you’ll be glad you did!