My wife and I experienced NASA for the first time! It was amazing! We of course had to get some souvenirs, so we stopped by the Space Trader Gift Shop. My wife swiftly fell in love with a really nice shirt and as one could imagine, it came home with us. Unfortunately, a few weeks later, her new, favorite shirt became a “new shade of gray” while getting some highlights put it at the local beauty shop. She was REALLY bummed about it! Of course, I swiftly went into action to “fix” the problem. I found the Space Trader Gift Shop website and was hopeful that I could simply order her another one. Well, turned out the shirt I needed was not available on their website, so that left me with calling customer service and hoping for the best. I have two words for you… Yolanda Carmona! From the moment she picked up, she put me at ease and sprang into action. She was emphatic and knowledgeable. She verified and secured the exact product I needed and took extra measures to ensure that the correct product would ship to me. She made me a Superhero with my wife, and peace has officially returned to the Galaxy! I cannot thank her enough! I am super grateful she picked up! Way-to-go Yolanda, the Gift Shop, NASA! She might have actually restored my faith in the belief of exceptional people, caring about others and their work enough to provide “Excellent Customer Service.”