A company's comedy of errors but not so amusing at all ! A month before, I reserved and paid for 3 people in our group. A few days later, I notified them that I want to add a 4th person and was told that I can pay for the 4th person on day of tour. Due to a medical emergency, the 4th person was not able to come and 4 days before the tour I notified Cebu Tours to cancel the 4th person. This cancellation was confirmed by the office. Unbeknown to me, she sent a message asking about the 4th person's name which I did not see right away as I was on other day tours. The day before the actual tour day, I received a message that because I did not provide the 4th person's name within 48 hrs. of the tour, I should pay the full Tour fees of 3,500 pesos for that person and I was asked to pay the driver upon pick up ! REALLY !!!
First of all, I cancelled the 4th person on a timely basis ( 4 days prior). Secondly, if the information re: 4th person was so urgently important to charge me the extra , they could have texted me ( I had provided them with both my local cell # and international cell #, Hotel info. etc.).
Then, the driver was an hour late to pick us up at our hotel without notification or phone call from the driver or the company. We were ready by 5:00 a.m. but were picked up at 6:00 am and therefore ,missed our scheduled ferry boat for Bohol and arrived late. When we got to the Bohol ferry dock, we were met by a courteous but sort of nervous driver who was not really scheduled to pick us up and then told us that we may miss a few stops of the tour itinerary because we arrived late ( not our fault ,of course). It didn't appear then that we would join any tour group or bigger tour van. We had a driver but not a tour guide !
The final straw of our horrible day was when the driver told our group of 3 that the company did not give him the money to pay for our Lomboc cruise lunch (part of the tour package we pre-paid for ) and can we please pay the cost ourselves ? Now, that definitely was not acceptable!!!
We missed the Python place and another Church in the schedule. Even though we drove up to the Chocolate Hills, we didn't see anything because of the foggy weather. The curse of being late ??
I cannot believe that a Tour company in a major tourist area can be unprofessional and unorganized. Needless to say, I was very upset and the circumstances had really ruined my day early on.
I would not recommend this tour company at all for any future reference. The only reason I gave 1 star is because our Bohol driver was nice enough and really, the fiasco was not his fault.