Process was easy from booking to the beginning the actual activity. I had the honour of being instructed pretty much 1 on 1 by brother Ahmad from Egypt - an absolute gem of a human being, so personable and patient with me as a beginner. He ensured that I was safe, and always notified me to look at exciting marine life (whatever was available in the cloudy sandy seas off the Palm in Dubai). We must have descended approximately 8-10 meters below sea level and it was the experience of a lifetime. I will be sure to use this service again and hopefully have him as instructor again when going to the clearer waters of Fujairah. He even took great shots and videos using a gopro which were then promptly sent over via WeTransfer. Great experience, reasonable price, easy to find, great instruction. 11/10 all round rating. Thank you all.