From the Israel side I would rate this 2 stars. From the Jordanian side I’d rate this 5 stars. Luckily we’re in Jordan most of the time! In Israel we were left at the border with minimal instruction and we had to figure it out on our own. Here are instructions for future travelers with this tour group!
Once you arrive at the border to go from Israel to Jordan, you will enter the offices they instruct you to go into. From there there are two lines: the one to the right is for Israeli citizens only, and the one to the left is where you go to pay your Israeli exit fee and also exchange currency to Jordanian Dinar (I suggest NOT to exchange here since there will be another opportunity to exchange from the Jordan side; for example the exchange rate here would get you 88% whereas the exchange rate on the Jordan side will give you 96% so it’s your call; the tour guide pays the fees first to the Jordanian government and then he collects the fees on the bus from the travelers after you guys have started the tour). After you pay your fee with credit card or cash, make a 180 and you will see two machines just like the ones you saw arriving at the Tel Aviv airport. Scan your passport face down and you will receive a border ticket. With the receipt from the border exit fee, border ticket from the passport machine and your actual passport you can proceed to the guy at the kiosk that verifies your documents. From there you are done!
Now comes the actual tour part. Absolutely no complaints. The tour guide was amazing, food was all buffet style and also amazing, Petra was amazing, and the two extra stops were amazing too. The Bedouin style hotel was incredible and a unique experience. You get more buffet dinner and breakfast and then lounge in a big hall where they play live music and serve hot (very) sweet tea. Return to the Jordanian border was seamless.
The return back to the Israeli side was actually surprisingly quick. All of our tour group made it back across quickly without any hitches. We arrive to find no bus waiting for us. We called and they said the bus was already there. Then we searched all across the compound and the bus was not there. We would call again and no answer. The bus arrived maybe 30-45 minutes later. Some proper communication on the Israeli side would’ve been nice!