Such a great day visiting Zakopane, Matthew was a brilliant guide, cheerful and helpful. Our driver (sorry forgot his name) was lovely. Everything ran relatively smooth, we were given a message a few weeks before to tell us that the thermal spa was closed for October however they were going to take us to a different spa called Balin. Communication was great, we got a message at around 12pm the day before our trip with very clear instructions on where and when to meet for pick up. We got picked up at 0845 just on the corner near to our hotel, the mini bus was nice and had air con. We got sent an itinerary plan for the day and Matthew gave a great guide at each stop, we got let down slightly due to the weather it was quite foggy so as a group we made the decision not to take the train to the mountain as we wouldn't have been able to see anything except fog and mist. Instead we got some extra time in Zakopane centre, we enjoyed some nice lunch at a sports bar (fussy kids wanted burgers) but there was lots of nice polish restaurants and the scenery was beautiful. The Balin thermal spa was lovely, again Matthew explained everything very well and sent the information through WhatsApp to keep us right, we spent 2.5 hours at the spa, our kids loved the slides whilst we relaxed in the jacuzzi pool...bliss!! We were back at our hotel for 8pm. We would definitely recommend this trip to others.
