We are from Singapore and were initially booked to do a full day Private Wine Tour to Hunter Valley from Sydney on 5Dec. However when NSW government imposed a 3 days self isolation after arrival from 28Nov due to the Omicron variant, I contacted James, whom I have been corresponding for our tour to inform him that we have to make some adjustments to our itinerary. Our family decided to self-isolate in a cottage in Hunter Valley and asked if James could arrange for airport meet and greet and sent us to our accommodation in Hunter Valley. We were very pleased that he could arrange for that. He even suggested that he could ask the driver to stop by along the way to get some food for us. He gave us a link to a shop where we can pick the food items that we wanted and he helped to place the orders for us.
On the day of our arrival, our driver/guide Greg came to pick us up at the airport. I also received a message from Rebecca of Cloud-9 who informed me that our driver was already near the airport and he could pick us up once we were done with our arrival PCR test. I contacted Greg when our tests were done and he was at the meeting point in no time to pick us and send us to our accommodation in Lovedale, Hunter Valley. As we were not allowed to leave the car, Greg stopped by at the shop to pick up the food items that I have ordered through James. Greg was very thoughtful to suggest that he could help us to pick up some Rose, white/red wines too, so that we can enjoy our stay/isolation with the wines and food. That was a brilliant idea. Greg came to pick us up after we completed our 3 days self-isolation to start our wineries tour/tastings. We visited 3 wineries and a distillery and also did chocolate tasting. Greg Is a fun guy, and our family of four had a great time with him. Thanks for a great and memorable day : ).
I must say that the team in Cloud 9 - James, Greg and Rebecca are a fun and responsible bunch to work with. I will definitely recommend anyone from overseas who are looking for a private tour to work with them!