I thought the staff Mr. Ruksar had attitude issues till I met the Managing Director. I realized the staff was a follower of the Managing director, Mr. Sherief. They promise you some hotel but write in fine prints, that they may change the hotel at their discretion. Obviously at the time of COVID-19. It is very easy for someone to give an excuse that the hotel your family member was supposed to stay in, has more positive cases, so we had to shift them to another. The hotel they moved to was so old, the AC's would stop working in the middle of the night, water dripping from it. Food is so low quality that you cannot break the bread.
they give you 2 bottles of water. Call for tea and they bring 1 tea bag after 5 hours. When I went to meet the so-called managing director of the company. I've never met anyone so irresponsible and insensitive to someone's situation. When we complain to their associates that water is dripping on the mattress from AC's even though its just throwing AIR, they sent a voice message saying put a bucket it will solve the problem. When I took all these concerns to Mr. Sherief, his solution was to go for an upgrade. Pay extra and go for an upgrade. Why did you book in a labour class category. What is that? How do we know that there are classes while booking the Hotels. You say 3 star City Park amazing hotel, we go and check all is ok, then you change it without informing us.
A 3 star City Park hotel and it was changed without notice. We accepted it but to get basic service the solution was to upgrade and pay. Keep paying till they can also squeeze everything out of you to fill their pockets. Mr. Managing Director, you thought I will not write a review about you, that I forgot about the incident.??
Next time you will be more responsible personally and not take your customer's for granted.