We Loved It!!!
Parking and Meeting Location: They send you instructions on how to do this. Pretty easy to follow.
Staff: We checked in with one of the staff members and was instructed where to stand/hang out. They’re very busy so be patient. Roll call, waiver signing, etc.
Getting suited up: Wearing thermals and wool socks will greatly improve your experience especially if you get cold easily. I struggled with this a bit. I don’t have claustrophobia, so I think but the snug feeling to keep the water out was tiiight. If you have claustrophobia and cannot overcome it, you might have difficulty. The suits fit me big, these are one a size fits all so you are given what fits best with your body size. You do get a waterproof bag that you can put your stuff in. I used a joto waterproof holder to put my keys in and wore it around my neck under my thermals.
Instructions/Waiting to Get in the Water/Snorkelling/Pictures: our guide was Francesca. She was friendly, helpful not just to us but to other staff members. I could tell she truly enjoyed her job. Her enthusiasm is infectious.
Overall: we enjoyed our experience. There was so much excitement and anxiety going through me that I had to tell myself to enjoy this moment. Truly a wonderful experience.