Let's start with the tour. I did both the Winterfell and Iron Islands tours and both were equally brilliant. Guided by actual extras from the show, they not only pointed out popular film sites from the show, but the background info on their experiences in helping make the show took the tour to a whole new level. Richard (guide for Iron Islands) and Andrew and Lar (guides for Winterfell) kept us entertained the entire time. They provided insight into the show as well as Irish culture in between stops and helped everyone have the best experience possible. You could easily tell they enjoyed their job guiding us through the Game of Thrones realm. They gave us cloaks, swords and shields for great photos, took photos of us with their cameras as well as our own cameras and even shared the photos they had taken on their own phones with us!
Personally, I had a few problems getting these tours done (through NO fault of the company or it's employees). I had signed up for both tours. The day before I flew from the States, I got an e-mail from Rob the Tour Director saying that my guide for the Saturday Winterfell tour tested positive for Covid. He gave me several options to choose from (including a full refund, but I chose to reverse the tours I had signed up for and go to the Iron Islands on Saturday and Winterfell on Wednesday. The Saturday tour was great as expected and even included the Giant's Causeway as well as the GoT sights. On Wednesday, the weather forecast didn't look good for us (Hurricane Agnes remnants), but the tour van showed up as scheduled and off we went. We got through the morning portion (Castle Ward/ Inch Abbey) without a problem, but by lunch we were informed that due to high winds, Tollymore Forest was closed. Richard told us that Director Rob would refund us for half the cost that we were unable to complete. They took us back to Belfast and I contacted Rob to see if I could catch the Saturday Winterfell tour so I could complete it rather than get my refund. The Winterfell tour out of Belfast was booked full, but he told me a way I could catch their Winterfell tour out of Dublin that same day! Although it took three tries, Rob went out off his way to ensure that I could complete both tours I had booked!
I NEVER expected to see customer service like that ever in my lifetime! Most companies would simply say something like " Sorry, it's out of our control", keep the cash and wave good-bye. Not this company! As great as the tour was, it was the director, the guides and even the drivers that I will remember most! They all went out of their way to give their customers the best experience possible - even at their own expense! I cannot speak highly enough for this company, it's service and the incredible tours that they offer.