Ana Gabriela Aguirre helped us throughout the entire stay. She was emailing with us weeks before our trip, giving us all the options there are. Even with flight delays and issues, she helped plan all the activities and fit them well into our schedule. We ended up booking jet skiing, sunset sailing, and snorkeling with turtles and cenote excursions. She was easy to reach out to, amazing to talk with and all around a great experience working with her! She is attentive, friendly, responsive, engaged, and truly strives to give guests the best experience possible. Both me and my partner work in the hotel industry and know how it looks like behind the scenes. We are beyond impressed with her dedication and work ethic. Thank you so much Ana!