Island Star Express

Island Star Express, Kalibo: Address, Phone Number, Island Star Express Reviews: 4/5

Island Star Express
4
Bus Services • Ferries
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About
Island Star Express provides a convenient airport transfer service to guests who want to enjoy the world-famous island of Boracay. It offers guests a seamless transfer from Kalibo International Airport and Caticlan Airport to any resort in Boracay.
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4.0
101 reviews
Excellent
61
Very good
13
Average
15
Poor
6
Terrible
6

Varone Lim
5 contributions
Apr 2022 • Friends
From Airport in Caticlan and to our return transfer all arrangements are smooth,well arranged and hassle free. Thank you to the staffs and team island star express. We will recommend you to our family and friends.
Written 6 April 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi yoona025, Thank you for your positive feedback. We are glad to hear that you have experienced a well-arranged and smooth transfer in Caticlan. We look forward to having you onboard again soon! Best regards, Richard Neri
Written 19 April 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Raissa Banosan
82 contributions
Mar 2022
From airport pickup to hotel transfer and vice-versa - their service was efficient and hassle-free. It was perfect because we had a 21-month-old baby in tow. Cheapest by far and also got a discounted rate through Klook.
Written 12 March 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Raissa B, Thank you for your positive feedback and for riding with us with your family. We look forward to having you onboard again in the near future. Best regards, Richard Neri
Written 19 April 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Partha P
1 contribution
Dec 2021 • Family
This is the 2nd time using service from Island star, it’s very smooth and hassle free, they have people in each point airport/port/Caticlan jetty port….and in every step they don’t hesitate to extend any help you need.Highly recommended and also they provide very competitive price.
Written 5 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi ppartha1981, We are glad to have you back! Thank you for another positive feedback. We look forward to having you onboard again soon! Best regards, Richard Neri
Written 19 April 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Artsy W
1 contribution
Nov 2021 • Couples
I totally love the experience provided by Island star express. Smooth and hassle free.. Plus they were able to assist and pick us up despite of flight delay.. awesome job!
Written 31 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear 830artsyw, Thank you for sharing your experience! We are delighted to hear that you had a smooth and hassle-free transfer with Island Star Express. We look forward to having you onboard again soon! Best regards, Richard Neri
Written 21 December 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ann Lovenia A
3 contributions
Oct 2021 • Couples
Poor experience here prior the boat ride. Nobody is assisting us. We asked several times and was told to just sit down. We are a couple who were ahead a huge group but then they were asked to go in first. The reason why we left early is because we have a flight to catch! But Islandstar express doesn’t seem to care or value our time. Such a poor experience.
Written 24 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Ann Lovenia A, We are very sorry to hear about your disappointing experience. Unfortunately, since you have booked a shared transfer, we normally have to group everyone together. Nonetheless, we will definitely look into this to see how we can further improve especially for individuals who want to be at the airport early. If you would like to give more details about your experience, please feel free to send me an e-mail at rneri@islandstarexpress.com. Thank you again for sharing your feedback. With kind regards, Richard Neri
Written 21 December 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jinjin Manila based
1 contribution
Oct 2021
We stayed at a hotel far from the port and spent an extra time at a large van to come to the port. The van collected many clients and we waited for other clients for 30 minutes on the way at the van. The pick-up time is very early to wait for other clients on the way. If you want to stay longer at the resort, not recommended.
Written 18 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Ambassador643704, Thank you for your feedback. We are sorry to hear about your disappointing experience. Unfortunately, as you have booked a Shared transfer, we have to follow a schedule of pick up for guests departing at the same time. We are sorry that you have to wait for other passengers. We highly recommend for your future trips to book a Chartered Transfer instead so that you would not need to wait for other passengers and that you can stay in the resort longer. With kind regards, Richard Neri
Written 21 October 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Cristine joy F
1 contribution
Sep 2021 • Business
It was great a opportunity to meet and be assisted by Island Star Express.They made our travel easy and smooth because they are very hands on regarding the pick up and drop off.They also allow us to have exclusive transfer since we are 12 persons.Their coaster is very commendable especially when they have lots of passengers.Their staff is very accommodating and easy to approach.Highly recommended.Thumbs up 👍👍Thank you Island Star staff especially to Ma'am Jenny for our request.Godbless!
Written 30 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear cristinej0yf, Thank you for your positive review. We are glad to hear that the team was able to provide you with an easy and smooth transfer to Boracay. We hope to have you onboard again in the near future. Best regards, Richard Neri
Written 21 October 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kenny R
1 contribution
Jul 2021 • Solo
I had a very smooth and hassle-free travel because I was assisted with a great service by Island Star Express. From my arrival day up to my departure day, they never failed to amaze me with their very welcoming staffs. Very accommodating and super safe transfers for the new normal set-up.
Written 21 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Kenny R, Thank you for your positive feedback. We are delighted to hear that you find our transfers very accommodating and super safe especially during these times. We look forward to having you onboard again soon! Best regards, Richard Neri Sales Manager
Written 4 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Pat P
2 contributions
Jul 2021 • Family
They made our trip easier. Glad I booked this transfer, everything was so smooth and convenient especially I was with my senior citizen parents. Thank you everyone from Island Star Express Caticlan! Special thanks to Mr. Renan for making sure we won't miss our flight back to Manila, we really appreciate everything.
Written 13 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear I2570LUpatp Thank you for your positive feedback! We are glad to hear that we were able to provide you and your parents a smooth and convenient transfer to Boracay. We look forward to having you onboard again soon! Best regards, Richard Neri Sales Manager
Written 4 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Keith
Mandaluyong, Philippines1 contribution
Mar 2021 • Couples
the staff are very accomodating, friendly and always on time. You guys gave us a hassle-free travel from airport to hotel and vice versa. Will definitely recommend this to family and friends ! keep it up!
Written 18 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear ralphpacibe09 Thank you for your positive feedback! We are delighted to hear that our transfers were on time and that our colleagues were accomodating during your transfer. We look forward to having you onboard again soon! Best regards, Richard Neri Sales Manager
Written 4 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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