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Review Highlights
Never prepay a shuttle trip

We booked a round trip for total 40usd by email. Reply came confirming both pick up at airport and... read more

Reviewed 13 August 2016
Michael S
,
Hong Kong, China
via mobile
good comming from airport but not going there

We had booked this company after using them last year and had no problems then but not upfront... read more

Reviewed 4 December 2015
ken t
,
Manly, Australia
Read all 16 reviews
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Traveler Overview
  • Excellent12%
  • Very good6%
  • Average12%
  • Poor25%
  • Terrible45%
Oct 16, 2018
“Ignorant driver”
Mar 5, 2018
“Never hire this company”
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Honolulu, Oahu, HI
Website
+1 808-544-0004
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1 - 10 of 16 reviews
Reviewed 17 October 2018 via mobile

Took the shuttle out to the outlets. The driver thought he was in an F1 race car. Spent the entire trip in the left lane of the highway passing everything in site. This while driving a 44 passenger school bus. For the return trip, we...More

Date of experience: October 2018
Thank Christopher W
Reviewed 6 March 2018

We purchased a round ticket from Tisa on the sidewalk of the Aston Waikiki Beach on Paoakalani st. for the four of us to Pearl Harbour and they left us stranded there. The service was provided by Rabi Trans and the driver, who never had...More

Date of experience: March 2018
2  Thank Maria Eugenia C
Reviewed 19 December 2016

We did pre-pay....Big Mistake! We had 3 different shuttles reserved! 1st shuttle from Airport to the Marriott was 2 hours late!!!!!!! Their excuse was lack of communication with the driver..... (Come to find out they really don't have their own drivers they sub-contract out to...More

Date of experience: October 2016
1  Thank 617julie
Reviewed 13 August 2016 via mobile

We booked a round trip for total 40usd by email. Reply came confirming both pick up at airport and return pick up time at hotel. Pick up at airport was 40min late, we then paid the full round trip fare to the driver, received a...More

Date of experience: August 2016
Thank Michael S
Reviewed 21 June 2016

This company known as Waikiki Trans is a scam. They were late to pick us up at the airport and the van had hardly any air conditioning. Never showed up to take us back to the airport. I am seriously considering to report them to...More

Date of experience: June 2016
Thank tomokoo371
Reviewed 4 December 2015

We had booked this company after using them last year and had no problems then but not upfront prepayment we paid cash each trip. unfortunately this year we booked 2 return trips with them and had prepaid as per email request from Mia. They collected...More

Date of experience: November 2015
Thank ken t
Reviewed 23 November 2015

I felt so bad for the poor drivers that we dealt with! It was obviously a common thing that happens for them, complete breakdown of communication from the office. When we arrived at Honolulu airport, luckily I had a copy of an email that said...More

Date of experience: October 2015
Thank Donna H
Reviewed 7 November 2015

We recently used Waikiki Shuttle for a round trip from Honolulu airport to Waikiki Beach. We'd made reservations online, and confirmed them by email well in advance. There was confusion about where to meet the van at the airport, and it typically picks up other...More

Date of experience: September 2015
Thank Suz O
Reviewed 18 October 2015

Booked on line from Australia. The Flight was late. The Customs queue horrendous. The Shuttle was there ready. we would not have blamed them if they were a little late looking after others. But No! they were there. On our return. picked up on time...More

Date of experience: September 2015
Thank Trevor D
Reviewed 15 October 2015 via mobile

We tried to contact Hawaii23 three times before our departure and did not get a reply wether or not they could pick us up, when we contacted go808express they immediately responded and we had no troubles getting a shuttle, it was on time and had...More

Date of experience: September 2015
1  Thank leiffer
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