It was easy to order the Tickets and they also have a quick and friendly email support. I was really looking forward to it because everything went smooth. The Audiotour is really really interesting and the to see the Penitentiary was really impressive.

Highly recommend visiting this attraction! Family with 16 yr old and 13 yr old enjoyed the basic audio tour and also stayed for the additional audio tour stops. Bought the tickets at the gate with no issues. All staff very friendly and helpful. Check the website for directions and info on free parking (we parked for free on north 22nd st). Budget for 2-3 hours. Fyi - it was colder inside the penitentiary than the air temperature when we were there (winter). I was told it's also hotter inside in the summer so judge what you wear accordingly.

We came here for a look around ‘an old prison’ what we got was so much more, we got an experience! We had an amazing time, Matt our guide was fantastic! Extremely passionate and knowledgeable about everything to do with the prison. Every question our group asked, Matt had a detailed answer for. It has to be one of the best guided experiences I’ve done. I would absolutely recommend anyone to go and have the guided tour. We also had the time to do an audio tour, which again was as brilliant, very clear and easy to understand as you walk around. Definitely go and enjoy the history and experience.

Really neat penitentiary full of history. You'll hear and read about life in the prison, including the hospital wing, some good and some bad guards, movies filmed onsite, and even Al Capone. Currently, there are a lot of exhibits on criminal justice reform, which are eye-opening and depressing, but are really well done. Several old cells have art exhibits about prison in them, which are hit or miss depending on your art preferences. The coolest part is the architecture. Most of it looks like crumbling abandoned buildings because... that's what it is. Highly recommended, maybe not great for small kids, but good for older kids.

Was very impressed with this facility. The audio tour is excellent - and free - so don’t skip it. Walking through the prison with the sounds in the tour gave it an eery and authentic feel. You are able to walk through much of it and there are exhibits to learn about the history and also incarceration and prisons today - very eye opening.

This was may favorite site in Philly, it is worth a visit. So much of the prison has not been touched since abandoned in the 70's so very original. The guides are very knowledgeable and the prison is a simple walk form the rocky steps

Coming from the UK I had seen ESP on multiple websites stating a high rated attraction and did not disappoint. Thankfully we went on a day when it was not too busy however it is so interesting. The area covers a lot of ground, so wear comfortable shoes, and I would recommend using the audio guides so if hard of hearing bring your hearing aids. The giftshop was fully stocked and the staff were kind & polite. I'm sad I didn't come in October as I have been told the fright night at Halloween is also fantastic!

Eastern State Penitentiary opened in 1829 and holds a lot of history. You can tour the facility on your own with a audio tour or in a group. We easily ordered our tickets online and did the audio tour. The building is hauntingly beautiful and the history is fascinating. You can walk into some of the cells and you can look into the cell that held the infamous Al Capone! Part of the tour included information about current day prisons. A fascinating way to spend an hour or two!

We only had a couple of hours to fill before leaving and a hotel employee recommended this site. I would highly recommend! The prison has not been “refurbished” but is sustained as is. The audio tour was excellent ( included in ticket price-don’t skip it). I was surprised by the thoughtful commentary and the depth of history. It ends with an award-winning and thought provoking self-guided presentation. I’m not sure what I was expecting but it was well worth the time!