GO Airlink NYC
GO Airlink NYC
3
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
Tours & experiences
Explore different ways to experience this place.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

3.0
3.0 of 5 bubbles2,901 reviews
Excellent
1,032
Very good
386
Average
212
Poor
216
Terrible
1,055

Paola P
Santarem, PA8 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
We took the shuttle from our hotel in NYC to Newark Airport. Pick up was on time, arrived earlier at the airport. The female driver was very polite and her driving was excellent. I would recommend that, as the price of the bus was not much cheaper and I would have to stroll with baggage untill the departure point at Port Authority.
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

barentru
SeaTac, WA11 contributions
5.0 of 5 bubbles
Jan 2020 • Solo
My husband had to make a quick trip to New York City for his sister’s birthday. The best return flight we could find was from Newark. I discovered Go Airlink NYC on the web and made a reservation online. Because of a problem with the funeral home, we had to reschedule which I did via telephone. There was no problem with reservations either time and the trip went without incident. The driver was courteous and the trip actually went much quicker than advertised, probably because it was late at night with not a lot of the usual NYC traffic. We will definitely use Go Airlink NYC on our next trip to the City. It was a difficult time and it helped to have a problem-free trip from the City to Newark Airport.
Written January 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, Thank you very much for leaving this review. It means the world to us. We work hard to make our service as useful and comfortable for our passengers as possible and comments like yours reaffirm our hard work. Thank you.
Written January 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Christine
1 contribution
5.0 of 5 bubbles
Jan 2020
I had an early morning flight from Newark and used GoAirlink NYC to get there from Manhattan. It was an affordable flat fee - $27. It was pretty easy to book the shuttle (there were some bugs with their mobile website but they were resolved after I refreshed). Keep in mind that for the shared shuttle, they may drop you off way earlier than your flight. This is probably to account for picking up other riders, traffic and/or ample time to get through security during peak times. Overall, I was pretty satisfied with my experience and would use them again.
Written February 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Aussnowboarder
Sydney, Australia341 contributions
5.0 of 5 bubbles
Feb 2020
I used this company recently to get from LGA to a Manhattan hotel and to get from that Hotel to JFK. Both experiences were extremely positive. I was baffled by the negative reviews but in hindsight, I think those people don't understand what a "shared shuttle" is. I use shared shuttles all the time to save money. Go Airlink did that. The shuttles were new and clean. The drivers were extremely helpful and despite having a full shuttle, they made efficient use of stacking the luggage. I got to all my destinations on time. I saved money. Just build in your time buffers (like any sensible traveller would). Thank you Go Airlink for being there for me. Your drivers are hard working, conscientious and presenting a great front for the company.
Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Aussnowboarder, thank you for leaving this absolutely amazing comment. It's always wonderful when we read feedback from passengers who truly understand and appreciate our service. We would love to see you again, hopefully soon!
Written February 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

angelamorrison129
County Antrim, UK24 contributions
1.0 of 5 bubbles
Feb 2020
I had used Go Airlink for myself and recommended my friend also use them for her return transfer from airport to hotel,
She asked me to book the trip,which i gladly did, After doing so i realised i had got it completely wrong and when i tried to Edit booking,it stated that it had been cancelled and that i would receive a full refund, So I immeditely booked the proper return transfer for her and her 3 friends.
Well, it turned out that only half the money was refunded to me$79.14, and i am still awaiting payment since February for the other $79.14,
I have contacted the company by e mail, filled out refund forms,spoke to their online advisor, who assured me the refund would be in my account,and i am still waiting.
What POOR customer service from a company that I had recommended to a lot of my friends here in the UK
Be nice if they were to reply with an explanation and a payout of refund
Written March 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Angela, I'm very sorry to hear that you had such trouble with our customer support and refund process. Can you send me the reservation details at julia@airlinknyc.com so I can check what happened and process the refund for you? Usually, these automatic refunds are painless and take a maximum of 5 business days. I wonder what went wrong. I sincerely hope that resolving this matter will earn us your trust once again. I'm expecting your reply, Julia
Written March 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pilloo M
Mumbai, India505 contributions
5.0 of 5 bubbles
Jan 2020
I used Go Airlink for the first time last month. The shuttle van picked me up from my terminal at JFK and sped me to my residence in really good time. The driver was helpful and the van was very comfortable. I used the service on the very next day to go from my residence to the airport and this time the driver arrived at my doorstep even earlier than the time indicated in the booking. I used it a third time when I returned to La Guardia and once again had a great experience. Undoubtedly great value for money.
Written February 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for the comment, Pilloo! Your comments mean a lot to us. We hope to see you again soon!
Written February 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Brittany T
Baton Rouge, LA200 contributions
5.0 of 5 bubbles
Jan 2020 • Family
I read tons of reviews and agonized about booking with this company. I had a party of 13 going from LaGuardia to midtown. I couldn’t find a single company with excellent reviews that seemed reliable. I booked this and hoped that they would show up since it was a private shuttle.
I booked online and paid in full about 2 weeks before we arrived. Received a reminder/confirmation email the day before.
We landed on time and went to the courtesy phone. The dispatcher told us 10 minutes and where to wait. She also said our driver would call when he arrived.
We waited 20 minutes in the spot we were told. Never received a call but our driver came and found us. He arrived in a very nice and clean 24 passenger shuttle, plenty of space for us all. He loaded our luggage and we were off. Zero problems with the drive and he dropped us right in front of our hotel and helped unload our luggage.
On way back, I received another email confirmation/reminder and pick-up time was set for 9:10.
I received a call from concierge at 8:50 that our driver was there and couldn’t wait very long. Not sure if that came from the hotel or the driver, I understand that front door parking is at a premium in Manhattan. I told them that pick up was scheduled for 9:10 and he could wait until then. We had 13 people among 3 families but we all hustled down.
We were loaded and moving for 9:10. Another very nice shuttle that seated exactly 13.
We arrived at the airport in plenty of time.

So in summary, despite my worst fears-it was perfectly fine. I would book with this company again, especially a private shuttle. Both drivers were polite, helpful and grateful for the tips.
Written January 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alfie Bell
Wolferton, UK95 contributions
1.0 of 5 bubbles
Feb 2020 • Couples
Avoid at all costs. Was waiting over an hour at JFK airport to actually get a driver come pick us up - frustrating when it was pre-booked. Return journey to the airport our driver drove like an absolute maniac; speeding, going through red lights, weaving in amongst traffic and literally putting all our lives at risk. (Other passengers agreed and the driver was total nut job- chatting to himself through the journey).

Presumably the company check this site for feedback so for their sake the licence plate was 35194 LV and we were picked up from St. James Hotel at around 0335 on 24/02/2020. How this driver had a job working with customers in this role is far beyond me...
Written February 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hey Alfie, first, I would like to offer a sincere apology for this awful experience you had. Thank you for providing your booking information as it enabled us to find the exact reservation (under the name Alfie Christopher Scott Bell) and identify the exact driver in question. This has been immediately forwarded to our managers and this driver will be taken off the road, pending investigation. We appreciate your feedback very much. Julia K
Written February 28, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Companion25927587929
1 contribution
5.0 of 5 bubbles
Nov 2023 • Family
Antoine was our driver this morning from the Westin in Manhattan to JFK Airport. He arrived early in a beautiful luxury SUV. We were so happy to see what we’d be riding in since our Yellow Cab experience was just awful when we arrived at JFK and needed to go to the city.

The ride was so comfortable and Antoine such a good driver. He engaged us in great conversation during the trip and although he seemed to take a scenic route through Queens, we arrived to the airport in less time than it took coming from the airport into the city.

Book with this company and ask for Antoine! Don’t be fooled by the advertised per person fare for a taxi as they will add fees that really make the total much more. With Go Airlink NYC the price they quote includes all taxes and fees and the gratuity.
Written November 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for sharing your positive experience with Antoine! We're delighted to hear that he provided you with a comfortable and enjoyable ride to JFK Airport. We appreciate your recommendation, and we look forward to serving you again in the future.
Written November 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Serge
Da Nang, Vietnam107 contributions
1.0 of 5 bubbles
Jun 2022
Arrived to LGA, received a text with link to check in. Did so at 9:21 am
From Welcome center called (per email instructions that do not mention an sms link), spent 10 mins waiting for person, then was left on hold for 15 mins and disconnected.
Called back again, waited, at 10:05 was told it will be another 20 mins till shuttle arrives.
Shuttle arrived at 10:12, driver told me we (3 passengers) have to sit and wait until 4 more passengers show up. No idea how long.
Overall 1 hour and 20 minutes from checking in to leaving the airport
Oh and the link to track a driver does not show any data!

Horrible service. Horrible attitude of all customer service reps. Unacceptable wait times and communication
Written June 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello. Thank you for giving us a feedback. We deeply apologize for any inconvenience this may have caused you. Kindly email us at info@airlinknyc.com for us to further discuss your concern. Stay safe always!
Written June 14, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Showing results 1-10 of 2,001
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing

GO AIRLINK NYC (2024) All You Need to Know BEFORE You Go (with Photos)

All New York City HotelsNew York City Hotel DealsLast Minute Hotels in New York City
All things to do in New York City
Day Trips in New York City
RestaurantsFlightsTravel StoriesCruisesRental Cars