Spa Bali Guam

Spa Bali Guam, Tumon: Hours, Address, Spa Bali Guam Reviews: 4/5

Spa Bali Guam
4
9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM
Sunday
9:00 AM - 9:00 PM
About
Spa Bali Guam, located in the Guam Plaza Resort & Spa, is Guam's only authentic Balinese Spa. Our staff are all Balinese trained masseuses! Offering traditional Balinese massage, Ayurvedic treatments and a full array of spa services including Chocolate massages, warm stone massage, hair cream baths, body scrubs, Ultimate Foot Rituals and much more. Open 7 days a week from 9 am to 9 pm.
Suggested duration
2-3 hours
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4.0
30 reviews
Excellent
15
Very good
5
Average
5
Poor
1
Terrible
4

Jason
3 contributions
Nirwana Massage
Dec 2018 • Solo
I got the Nirwana massage for my wife as a surprise. The price was decent. The spa is conveniently located in the hotel we are staying. From what my wife experienced, it didn’t seem like a professional atmosphere. The masseuse had their phone in the room and was using it while giving the massage; giving a one handed massage with long pauses in between. The walls are fairly thin so to hear a conversation that another employee was having on their phone (which was on speaker) also took away from the relaxation portion of going to a spa.
Written 18 December 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MilesTwoGo
Truth or Consequences, NM515 contributions
Great Luxurious Experience
Jun 2017
We had the couples 90 minute Shiatsu and Hot Stone massage. It was an absolutely great experience! The staff are tremendous and very good at their jobs, always professional and courteous. When you arrive, they seat you and serve lemon water. You are led to your room and there you change into a robe and slippers. They come in and get you settled and begin. After the massage, you are again seated in the lobby and served a delicious hot ginger tea. It was beyond relaxing! Don't plan anything after, you will just want to relax!
Written 19 June 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

hikerdad2
Guam, Mariana Islands1 contribution
Definitely not a Shiatsu massage!
Dec 2016 • Friends
I'm quite disappointed. I paid for 60 minute Shiatsu massage and what I got in return was NOT what I asked for. Staff was friendly, but c'mon....
Written 1 January 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Margaret S
90 contributions
Ok price for an ok experience
Sep 2016 • Solo
The spa is easy to find on the ground floor of the Guam Plaza Hotel. Located conveniently by the Westin, Guam Reef and Outrigger.

The prices are pretty competitive and they offer a few discounts depending on if you are traveling on a tour group, US Military, or students.

I booked a 90 minute massage online, it was easy to book and hassle free upon arrival.

They accept credit cards, but they do not have the option to add your tip to your credit card.

The spa itself is somewhat small for a hotel spa. It's essentially a hallway of rooms.

There is no dressing room, so you go directly from the lobby to a massage room. That's ok in a stand alone spa, but most attached to hotels have a dressing room to change into a robe, lock your things in a locker, shower and relax for a few minutes before the treatment.

The pros:
The Location- in the heart of Tumon you can walk from *almost* any hotel

The Price - competitive and offers discounts

The okays:
The massage- it was a fair massage that left me feeling relaxed

The service- there was an issue that led to me requiring a refund (see the bads sections) the staff while friendly and accommodating was ill equipped to handle that situation.

The facilities- no dressing room or showers, no robe, no locker, the bathroom is not even in the spa. Again, many massage parlors and spas do not have this, however nearly every hotel spa I have visited has had this.

The Bad:
The timing- my massage shortened to 60 minutes without any mention. As I had already paid for 90 minutes, I asked for a refund. The front desk clerk was incredibly helpful but the staff was not equipped to handle a refund. It was poor service to cut a massage 30 minutes short and say nothing about it. Speaking to friends that have patronized this spa as well, this seems to be typical- treatments and massages being cut substantially short with no mention. I brought it up and asked for a refund of the 30 minutes I didn't receive, my friends all said they didn't think to do that.
It's not relaxing to go to a spa and have to be watching the clock. I've had massages end a bit short and taken note, but never asked for a refund. This was blatant. I booked a 90 minute massage and was at the spa for almost exactly 90 minutes, to include tea, filling out paperwork, reading a magazine, a trip to the bathroom, a massage, and discussing the refund for the short massage. My massage was actually under 60 minutes total. The staff was accommodating and refunded me the difference, but it took multiple calls to managers. At one point they just copied down all my credit card info and were going to just keep that lying around until someone who knew how to operate the credit card machine could refund me. Which they estimated would be 5/7 days. Eventually we settled on cash, as I did not want my credit card info floating around.

A fair massage at a competitive rate, but keep an eye on the clock or you'll be paying a much less competitive price for a much shorter massage than expected.
Written 27 September 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

TheTravelingSmoots
Honolulu, HI1 contribution
Best Massage and Spa in Guam
Aug 2016 • Couples
We absolutely LOVE Spa Bali! We visit Guam twice a year and we visit Spa Bali at least 4 times a year (twice per visit). They are professional and gracious, the ambiance is straight out of Bali including Batik robes. The rooms are clean, modern and comfortable. You feel like a guest in someone’s home. They give the best massages and we highly recommend the 90 minute option. After the massage they offer you water and their homemade ginger tea, which is delicious. They also sell great smelling soap! We can't wait to go back!
Written 31 August 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Margaret A
3 contributions
relaxation from beginning to the end
Aug 2016 • Family
As often as I go, I've never had a bad experience. With their friendly staff who are always welcoming, I feel at peace when I'm there. Treatments are awesome and comfortable. A true oasis, why go anywhere else.
Written 29 August 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

lyla l
Miami, FL5 contributions
Best spa on Guam.
Aug 2014
My husband booked a spa package for me here. I was thoroughly impressed with the service and ambiance of spa bali. The hotel has seen better days, but don't let that stop you from going. Highly recommend for Guam.
Written 14 July 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Voluptaska
92 contributions
The best massage I ever had
After searching for massages in Guam for 2 days I finally decided to choose Bali Spa. It's located on the 5th floor of the Holiday Resort Hotel. It's pricey but worth each penny. They also have military discount, so on 2 treatments I saved around $55. Not bad. I ordered nirvana massage and hair treatment. Massage was absolutely amazing. The lady who did massage is very professional. She did it with the right amount of pressure. I came out like brand new. Very friendly hostess. Very quiet and clean rooms with relaxing music on the side. And fresh tropical flowers all over the place. I actually booked another appointment in 2 days. That's how awesome it was. So, I was there for 2,5 hours and left $190 with my military discount. Highly recommend it. Plus they have free pick ups from your hotel.
Written 17 September 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Philippos125
1 contribution
Good massage, but not Shiatsu
Sep 2014 • Solo
TripAdvisor, you let us down on this one. Wanting therapeutic Shiatsu massage for a migraine, and based on the raves here on TA, I went to the Bali Spa. Despite the claims, this is not Shiatsu, it's good Swedish massage and a bit pricey, too.
Written 9 September 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

GuamGoose
Yokosuka, Japan3 contributions
Relaxing!
Aug 2012 • Solo
What a relaxing time! The Masseuse was good and the atmosphere was fantastic! My appointment started on time and everything was very professional. Not too many other Spas in Guam with this level of treatment. Lots of value for the dollar.
Written 16 August 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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