Hearts & Stars Day Spa
Hearts & Stars Day Spa
4.5
About
The flagship salon from the acclaimed Hearts & Stars beauty brand, Hearts & Stars Salon provides the latest styles and services for hair, skin, nails and weddings – all in a beautiful environment. Come in, relax, and "beautify local". The salon is located at Queens’ MarketPlace in the Waikoloa Beach Resort on the legendary Kohala Coast.
Suggest edits to improve what we show.
Improve this listing

Top ways to experience nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


4.5
4.5 of 5 bubbles30 reviews
Excellent
22
Very good
3
Average
0
Poor
2
Terrible
3

bamagirl68
alexandria, virginia47 contributions
5.0 of 5 bubbles
Jan 2019 • Solo
First of all, I called last minute and the lovely lady at the reception desk got me in for a massage that afternoon. I would have been grateful just for that. However, the massage! OMG! Haley knows what she is doing. I have chronic back pain and have gotten a lot of massages over the years. Haley started out easy and I thought, “Ok, spa massages are about relaxation, not pain management”. However, I didn’t realize that she was just getting a feel for where the problems were. She really knows anatomy and how to relax a muscle without causing a lot of pain. She found every tight area and I walked out of there a new woman. I only wish that I could take her back to Virginia with me!
Written January 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mufallikim
Deming, NM9 contributions
1.0 of 5 bubbles
Oct 2018 • Friends
We got to our appointment on time, were greeted WITHOUT A SMILE and had to wait @10 minutes before they took us to the chairs to soak. 10 more minutes later, when the nail tech sat down and started working on me, she didnt look at me, smile, or acknowledge me. I figured she was having a bad day, so I tried to be very friendly, asked her her name, complementing her several times on her nice lower leg and foot massage. It all went downhill when she kept stopping and getting up to answer the phone and handle other clients coming through the door. I like a simple manicure, and I asked for her to please trim my cuticles thorougly as they really needed some extra care. She continued to get pulled away several more times to answer the phone, etc. Suddenly she was done with manicure, which I felt she rushed. I tipped her 30 % on an $86 mani pedi! When I got home, I realized she had not trimmed most of my cuticals, nor had she pushed them back. The dead cuticle was thick as ever and still stuck to my nail bed. When I called to have them take care of it, they said it is against state law to trim the cuticle and there is nothing they can do. Then they said they cant trim the live cuticle, which I did not want anyway. The nail tech argued with me and said she had pushed the cuticles back and "cleaned them up". Why then, was the dead cuticle not trimmed and still stuck to my nail beds? Finally she offered to have me come back, which I declined. What a waste of $100!! I will go to the $30 place next time and I have already scheduled to have someone else take care of my cuticles tomorrow at my expense. I WONT EVER BE BACK to Hearts and Stars. It was an extremely disappointing experience. Their customer service stinks.
Written October 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kona4mee
Vallejo, CA12 contributions
5.0 of 5 bubbles
Oct 2018 • Solo
When you walk in , the day spa is an open area where to the right are the 3 chairs for pedicures and to the left are the chairs for hair stylists.
The room smelled like lavender so it gave me that relaxing feeling when I sat on the chair !
Mary did my pedicure and did an excellent job . I got a sugar with lavender seeds scrub . My feet felt so soft afterwards. She gave my legs and feet a wonderful relaxing massage ! Thank you Mary !
Pricing is higher than I usually pay back home but it was worth it !
Written October 20, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

clmar659
Windermere, FL8 contributions
5.0 of 5 bubbles
Aug 2018 • Family
We had an amazing experience. 4 ladies, manicures and pedicures. They have 4 people so we could do 2 manis and 2 pedis then swap! Owner checked in the whole time. Really enjoyed!
Written August 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

vegewalk
Lakeside, CA59 contributions
5.0 of 5 bubbles
Jul 2018 • Family
I would suggest an appointment if you'd like side by side mani pedis. We waited until the last minute to call and wasn't able to get our preferred time because they were booked. We had fun and the women did a great job on our fingers and toes.
Written July 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're so glad you enjoyed your experience and services. Mahalo for the kind review!
Written July 23, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jos N
Amsterdam, The Netherlands54 contributions
1.0 of 5 bubbles
Apr 2018 • Solo
Price discuss in advance did not correspond to actual price (much higher!) Personnel is ok.
I will not return to this business.
Written April 26, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

alohagirl101
Waikoloa, HI1 contribution
2.0 of 5 bubbles
Dec 2017 • Solo
My sisters and I have been going there for the past years for services . I bought my audited a facial gift certificate with the gratuity included last year for her birthday and when she went for the service to pay he told her the gratuity wasn’t included. Just trying to make an extra buck!!??? Seriously how rude! Another time I tried to make an appointment and he was rude on the phone saying “we normally take a deposit when making appointments so if you need to cancel please call ASAP “. When I’ve been there many other times and they never took a deposit when making an appointment .
Written January 10, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha, we are very sorry your gift certificate purchase did not work as planned. We offer a few types of gift certificates and I'm not sure from your note which one you purchased. To ensure that a gift certificate covers the tip, you would have needed to pay for the full price of the service (not a sale price) plus sales tax (GET) and tip. In this event, the gift certificate certainly would have covered the tip as our facial prices have not increased. However, our discounted gift certificates (that we offer around the holiday season) do not include tips; this is stated in the terms that are printed on those gift certificates. In terms of deposits, we typically request deposits from parties of 3 or more people, individuals booking several appointments at once, or people who have a history of missing or cancelling appointments at the last minute, to help ensure that these bookings are cancelled 24 hours in advance if need be. If you have further questions we would be happy to discuss your situation. Please do not hesitate to contact us. Mahalo!
Written January 12, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

draegonzo
Santa Fe, NM7 contributions
5.0 of 5 bubbles
Jan 2018 • Solo
Theresa for nails, Kim for hair, Jason for an amazing businesses
Love this place loyal client for 2 years
Go and experience the best salon on big island!
Written January 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

draegonzo
Santa Fe, NM7 contributions
5.0 of 5 bubbles
Apr 2017 • Solo
As always another great day
Thank you Dawn and Theresa for always making me feel special
Love u guys
Written April 7, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Greg K
New York City, NY3 contributions
5.0 of 5 bubbles
Jul 2016 • Business
I recently had my first haircut by Jason, the proprietor of Hearts & Stars. The Spa is lovely, simple and clean, with a very attentive staff. I have very difficult hair to cut, and Jason did an excellent job. He is friendly, and filled with "aloha." Everyone who has seen me, said "Great haircut!" When on island, this will definitely become my new place to get a haircut.
Written July 20, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-10 of 30
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing

HEARTS & STARS DAY SPA: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about Hearts & Stars Day Spa

Hearts & Stars Day Spa is open:
  • Sun - Sun 9:00 AM - 9:15 AM