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Certificate of Excellence
Traveler Overview
  • Excellent72%
  • Very good21%
  • Average4%
  • Poor2%
  • Terrible1%
Travelers talk about
About
Contact
504 Kerikeri Road, Kerikeri 0245, New Zealand
Website
+64 9-407 6800
Reviews (141)
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134 results
Traveler rating
98
27
5
3
1
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LanguageEnglish
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98
27
5
3
1
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All reviewsmacadamia butter toffeechocolate factorynext doorchocolate loverscakesfree samplesproduct rangebeautiful chocolatetrufflegelatotaste budsa special tripsweet treatsunique experiencegreat cafelovely staffchocolate products
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1 - 10 of 134 reviews
Reviewed 4 days ago via mobile

The cafe attached to the chocolate factory and shop may look amazing but the coffee was terrible. We asked to get a scoop of ice cream split into two potties for the wee grandchildren and they said it was against their policy. So stupid as...More

Thank Cookster_11
ChocolateNut1, Owner at Makana Confections, responded to this reviewResponded 2 days ago

Thank you for feedback, which is always appreciated even if it is negative. We do have a policy of not breaking down our portion sizes, especially our smallest portions. However two spoons normally resolves that issue. I'm really surprised at the coffee appearing to be...More

Reviewed 1 week ago

You can watch chocolates being made and browse the small shop. The best part has to be the cafe. There is nothing better on a sunny winter day than to sit outside on the patio drinking a cup of hot chocolate and enjoying a lemon...More

Thank Robert D
ChocolateNut1, Owner at Makana Confections, responded to this reviewResponded 1 week ago

Hello Robert and thank you for your excellent review. We hope to have many more sunny days and look forward to seeing you back again soon at Makana. Regards,

Reviewed 2 weeks ago via mobile

This cafe is always comfortable, clean and has yummiest treats and hot chocolates as well as Gelato. Well worth a visit.

Thank kftraveller2016
ChocolateNut1, Owner at Makana Confections, responded to this reviewResponded 1 week ago

Thank you for your excellent review. We're looking forward to seeing you at Makana again.

Reviewed 3 weeks ago

Interesting short stop combining purchase of a variety of tasty innovative chocolate products together with watching live preparation of some of the sale items. The staff appear to thoroughly understand their product niche and offer loyalty options including online. Professional operation worthy of support.

Thank Peter A
Reviewed 6 July 2018

This is a must, the whole experience is amazing, the staff are great, the products are top quality and I come away liking a different one better each time. The cafe is great as well, but it is about the chocolate for me. Highly recommend...More

Thank almostwiseone
Reviewed 9 June 2018 via mobile

Was lovely and friendly, so much better the he Blenheim factory, nearly didn’t come here after such a rude experience in Blenheim, however the staff member couldn’t have been nicer or more friendly. A bit on the pricey side but can’t fault quality.

1  Thank kyladave
Reviewed 1 June 2018

My sister and I went shopping for chocolate gifts and we were delighted at the range and quality. We then went to the cafe for an early lunch: wow! I had the lamb kidneys with a cream and mustard sauce, served with lashings of bacon,...More

Thank londonbedu
ChocolateNut1, Owner at Makana Confections, responded to this reviewResponded 3 June 2018

Thank you enormously for your compliments. I will pass this on to our team in the Chocolate Factory and the Cafe. They collectively work pretty hard to make our customer experience exceptional. I'm delighted you enjoyed it all. On a slightly different note - I...More

Reviewed 30 May 2018

Great Cafe. We stopped off for lunch here and ended up also going next door afterwards to the Makana Chocolate Factory to purchase some chocolate from the factory shop. Staff in the cafe were very friendly. You can eat inside or it's lovely outside under...More

Thank Sue H
ChocolateNut1, Owner at Makana Confections, responded to this reviewResponded 1 June 2018

Hello Sue, we really appreciate your very kind comments and will pass them on to our great team. Hoping to see you again soon. Brian

Reviewed 30 May 2018

Stopped off for a coffee. The coffee at the cafe was to die for... then went into the confectionary area and bought some chocolate... the chocolate did make it home but wow we could not believe how delicious the chocolate was.. we got some truffles...More

Thank narissa2014
ChocolateNut1, Owner at Makana Confections, responded to this reviewResponded 1 June 2018

Hello Narissa, We really appreciate your kind comments and will pass them on to our great team. Everyone at Makana is very proud of our products and customer service and delighted that it is appreciated. Hoping to see you again soon. Brian

Reviewed 20 April 2018 via mobile

Chocolate factories are always worth stopping for and Makana is no exception! Friendly staff, would have loved to stay and watching more making.

Thank Sarah R
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