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Parque Aquopolis Cartaya

270 Reviews
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Parque Aquopolis Cartaya

270 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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brizzolboysmum wrote a review Jul 2020
United Kingdom303 contributions
We had a lovely day out here but I had made an effort to manage everyone’s expectations in advance...... We travelled from El Rompido, we had a hire car so was easy for us. Car park visible from the road is free. As we walked to the entrance we could see more parking beyond a barrier, but I assume you have to pay for this. We had purchased the tickets online, the day before, which was much cheaper. We had used a discount coupon which we were given when shopping in the Spar in El Rompido. The tickets were emailed (ended up in junk mail) and the email stated the tickets needed to be printed - we didn’t have access to a printer and we were somewhat confused by the insistence on hard copies given everything else around here is reliant on QR codes and online ordering, presumably due to covid. We decided to head up there anyway. All seemed promising as the man on the gate did not object when I presented my phone so the tickets could be scanned off the screen. However, the scanner didn’t accept the tickets so we had to go off to the information office to try and sort the problem. I was expecting to then be told we needed a hard copy, but no, I had managed to buy tickets online for the Aquopolis in SEVILLE rather than Cartaya! Fortunately for me after a quick phone call they agreed to honour our purchase anyway, apparently it happens quite a lot. But be warned that the discount coupons from the Spar in El Rompido take you to the booking site for a different water park!!!! We paid €75.38 for the online advance tickets for five over 1.40m, we had also pre-purchased our seating and parasol for €10 but unfortunately Cartaya was not able to honour this as they don’t sell their equivalent online. We decided to purchase this anyway, €8 for two loungers, a small table and a parasol. This purchase gave us a discount on the locker hire for €2, I think lockers are normally €5 to hire. This park is small with fairly minimal attractions and none are big thrills. There are two areas for young children which look quite good but we didn’t investigate, a mini golf (although I didn’t see anyone using it so not sure it was open) and quite a large pleasant area with the paid seating. The slides are fun but fairly tame for older children or those who have been to other water parks. (We visited Aqualand in Cadiz about five years ago and Bahia Park in Algeciras two years ago where the slides are a lot better.) Only the Black Hole requires a float so it’s really not worth the additional cost of renting one, just queue at the bottom to use one of the park ones. The waves didn’t come on very often in the beach pool and again they were pretty tame. We didn’t experience any of the issues that other reviewers had with officious staff though, children weren’t allowed their goggles but they wore their rash vests throughout our visit with no comment. The park was very quiet and relaxed, very little queuing so you can make the most of the slides on offer. I don’t know if it’s normally busier and Covid has kept the tourists away? It felt like they were taking sensible precautions, disinfecting the park floats after every use, sanitiser everywhere, markings on the floor, masks needed when in the shop, purchasing food etc We took our own sandwiches and drinks but also purchased chips, waffle and ice cream, mini donuts (more like churros) in chocolate sauce. All fairly decent. We had a relaxing time in the sunshine and our children (15, 13, 11) had fun on the slides but I had warned them repeatedly to expect a small park and with very limited “thrills”. My three stars reflect these limitations rather than how well the park itself is executed. - Staff were all very friendly and helpful (particularly the lady in the information office over the ticket fiasco), we speak Spanish but some staff could speak a little English. My only criticism is that towards the end of the day I was queuing for a slide with my son and there was a large group of teenage boys waiting behind us. They were very chatty with the lifeguard and seemed to know her. They were not observing social distancing and following the very clear floor markings. I felt they were getting uncomfortably close to us (one decided to shake his head vigorously, like a crazy dog, and the water from his hair ended up all over us) and the lifeguard took a while before reminding them to keep their distance from us. I spend a proportion of both my working and home life reprimanding teenage boys - I do like to be relieved of this task when I’m on holiday and I think she should have been more assertive with them as soon as they arrived in the queue!
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Date of experience: July 2020
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Maria L wrote a review Aug 2018
Scarborough, United Kingdom96 contributions12 helpful votes
Our second visit to Aquopolis Cartaya 2 years after the first... We had a good day out- agree with other reviewers about the whistle blowing staff- gets a little annoying and it was a reminder to remove every piece of jewellery including our wedding rings! I had accidentally booked for the wrong date however they allowed me to pay the difference- so for 5 of us it was €95... not that cheap really- considering it was Monday- an off-peak day! They also didn’t mind that I couldn’t print my tickets- FYI- it’s significantly cheaper online. Queues to get in weren’t too bad. Sun loungers available for hire- if you can find any!!! PROS- not too big; you can bring your own food; rides ok; queues for rides not excessive; lockers €4.90 (+€3 deposit) Ana in Information really friendly and helpful; ultimately we had an enjoyable day CONS- rides are small in number- 11 in total although 3 of those are for children younger than mine... NO LAZY RIVER! Something I had forgotten about in the 2 years since our last trip. They offer a double float for hire for €10- we didn’t go for it- it means you don’t have to queue for a float but the €10 float is ONLY FOR ONE RIDE!!! (the Black Hole) The wave pool- Mmmmmm. 5 mins of waves every hour or so isn’t great considering other water parks we’ve visited (like blizzard beach/typhoon lagoon/Aqualand/aquashow are a little more generous.
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Date of experience: August 2018
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1952LLL wrote a review Aug 2018
48 contributions9 helpful votes
Visited last week with 3 teenage boys. They were entertained from opening time(12pm) to closing (7pm) Food was ok bit expensive. Staff didn't speak much English but we got by. The lifeguards seem to get everyone moving out of the water quickly to reduce queues. Maximum wait was about 10 mins. Will be going again
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Date of experience: August 2018
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helenhA3949UD wrote a review Jul 2017
Yate, United Kingdom123 contributions25 helpful votes
We visited here last summer. Unfortunately my review was removed. However, there is no speculation in what I have written, it is first hand experience and the wholehearted truth. We went with high expectations. It was a disappointment from the start. As well as the high entry cost, the tubes need to be hired for some rides. Also, the small pool for younger children had a very slippery floor (FACT). I know that pools can be slippery, but my 6 year old was walking slowly in the shallow water and slipped and fell on his head causing a significant head injury requiring medical attention (FACT). The Doctor was very good, but spoke no English (FACT). Translation cards for basic information gathering would be beneficial I.e. Are you allergic to anything, do you feel dizzy or sick (SUGGESTION). Whilst receiving treatment, 7 other children slipped on the same area (FACT, DIRECTLY OBSERVED). The lifeguards spoke no English either (FACT). My son & I were told to remove our t-shirts whilst in the junior pool. I understand the need for big slides as they may pose a risk, but no-one could tell me why I needed to remove mine whilst spectating (FACT). What promised to be a lovely family day out turned into a real disappointment (ABSOLUTE FACT).
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Date of experience: August 2016
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James M wrote a review Jun 2017
Strabane, United Kingdom1 contribution
Went here with my young family on what was supposed to be a high point of our family holiday. On arrival at the park the boys were understandably excited to see the slides and pools, that was the high point of our experience. The first attraction we went to my oldest son was told to remove his goggles as they were against regulations for anyone to wear goggles on slides, they are only permitted for swimming we were told. As it was for children only my youngest son wouldn't take part as we weren't allowed to take him to the top of the slides. So we moved on. The next pool we went to had a few larger slides. Again no goggles so my oldest son only went down a few times before he said that the water was hurting his eyes and he only wanted to swim. My middle child still isn't swimming properly and has down syndrome but wanted to go down the slides. When he got to the top of the slide he was told to take his arm bands off as they were against regulations. Being the thrill seeker he is he agreed but sunk like a stone when he hit the bottom. So we moved on. Next was the wave pool. All was well as we were only swimming and arm bands were allowed. Although if we wanted to swim we could have stayed in the hotel and the waves wouldn't start for another half an hour. So we moved on. Next was a simple pool with a Jacuzzi beside it. Again no problem for swimming but no goggles in the Jacuzzi as it is an attraction. After a conversation with lifeguards as to the reasoning behind this, it was almost time for the waves, so 8ļlwe moved on. So back into the wave pool no problems. That is until the waves were about to start. This transforms the pool into an attraction which means no goggles. So we moved on. Straight back to reception to ask for our money back. As I booked online they will have to refund the money to the card it was booked on. I still don't know if I'll get this or not. So I had to call a taxi to come back to the park to collect us. €25 each way by the way money which is lost. My advice, stay at you hotel and throw your kids in the pool, much more enjoyable.
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Date of experience: June 2017
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