Our company has been in business for 23 years and It is our mission and joy to do what we can to make everyone's experience a positive one We unfortunately cannot always do so. There are many factors that were not addressed in your complaint that contributed to the unfortunate events of the day. And while bad circumstances cannot be bought off; you were reimbursed $100 towards the fine that was incurred due to improper operation of the vessel. While rare situations like this one do occur.. Our length in business and Google ratings speak for themselves.