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Review Highlights
Stranded with no apology

Awesome convenient stops near my home, and great service to New York, when you can get on the bus... read more

Reviewed 12 March 2018
Quakertown, Pennsylvania

I've had horrible experiences with this service in the past, however, the one I had yesterday and... read more

Reviewed 14 May 2018
Priya P
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Traveler Overview
  • Excellent9%
  • Very good9%
  • Average4%
  • Poor4%
  • Terrible74%
Mar 12, 2018
“Stranded with no apology”
May 14, 2018
Suggested duration: < 1 hour
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320 Fair St, Kutztown, PA 19530-1437
+1 610-683-7333
Reviews (21)
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1 - 10 of 21 reviews
Reviewed 14 May 2018

I've had horrible experiences with this service in the past, however, the one I had yesterday and today came out on top. They cancelled a 6:15 PM bus to Hellertown with out notifying anyone. It took over 6 attempts to get through to the dispatcher...More

Thank Priya P
Reviewed 14 May 2018 via mobile

I must concur with other recent comments about how a once great bus service has slipped significantly. They left about 18 people stranded at Hellertown again today. 9:15am bus cancelled. I called and they said nothing they can do and next bus is at 10:15am....More

Thank Mark A
Reviewed 9 May 2018 via mobile

This company doesn’t take reservations so even if you have plans or reservations they might not have space for you on the bus. I had to be in New York at a certain time and they told me there was no space. I was stuck...More

Thank Hannah W
Reviewed 30 April 2018 via mobile

Had planned just to go to NYC once in February but we were not able to complete all of our goals so we went again. We bought our tickets ahead of time and we did arrive in NYC at the port authority ahead of the...More

Thank Otwoma
Reviewed 25 April 2018 via mobile

We’ve taken this bus several times during the past several years without an issue. Looking at the other reviews I guess we’ve been lucky. Our bus was clean and on time. We boarded in Kutztown and there were many available seats. Our bus left at...More

Thank Heb2013
Reviewed 4 April 2018 via mobile

Save your money. Save your time. Save the frustration and Avoid using this company. Four separate paid occasions all with the same result. I have been in line to come home from NYC on a Sunday evening waiting at the gate at 5:30pm for 6:00pm...More

Thank Jason B
Reviewed 22 March 2018

1/19/2018 06:30 boarded bus #577 in kutztown bound for NYC. No heat for the entire ride there. The driver tried to inform the riders while at the wescosville stop that the reason was due to the bus being started in kutztown, and that if it...More

Thank wshaub
Reviewed 18 March 2018

My daughter needed to get to Temple University on Friday for the weekend. She booked her tickets on-line to reduce potential issues. I drove her (20 minutes each way) to the Kutztown Terminal. Arriving 15 ,minutes early, we were greeted by a sign on the...More

Thank pkuhn4655
Reviewed 12 March 2018

Awesome convenient stops near my home, and great service to New York, when you can get on the bus. But yesterday I was at the bus stop at the appointed departure time - there were about 10 of us waiting for half hour. Finally someone...More

Thank JerryW-PA
Reviewed 10 March 2018 via mobile

Just a terrible business, I wish I could choose 0 stars. Busses are extremely old, trashy and break down. This time, the bus vibrates terribly the whole way to nyc untill finally we hear a loud band and we see one to our back wheels...More

Thank _jeffreybiehn
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