Destiny USA
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About
Destiny USA is a 2.4 million square foot tourist destination in Syracuse, NY that includes a strong mix of luxury outlet tenants, restaurants and entertainment. New brands are continuing to open to create a unique and dynamic consumer shopping experience. A stunning three-story glass atrium provides perfect weather year round. Oxford Economics has projected an annual visitation rate of over 29 million visitors from throughout the U.S. and Canada. Destiny USA is expected to be the second most visited shopping center in the country, according to Travel and Leisure magazine. It is the largest LEED Gold certified retail commercial building in the world.
Suggested duration
More than 3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
1,295 reviews
Excellent
651
Very good
418
Average
136
Poor
59
Terrible
31

Glenn F
Middletown, NY443 contributions
Family
This mall is huge! Lots of stores from national chains to local businesses. The mall was clean and safe...nice shopping experience.
Written 28 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nolie
Kingston, Canada15 contributions
Mall was dead. The lighting was not great in many spots, very dark. Signage lacked making it harder to navigate the mall. No deals. We came down from Canada and found pricing even in American dollars to be overpriced. Did not buy anything during our visit.
Written 30 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Steve6786768
ottawa58 contributions
Wow! Place was dead. Lots of closed shops and no bargains. Bet you it won’t survive another 2 years, more choice and better prices online.
Written 25 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Stacey P
Toronto, Canada122 contributions
Solo
The mall is underwhelming and overhyped. Most stores close by 7pm which is very early. It is a bit confusing to navigate, signage is somehow unclear and noneof the electronic directories worked. I would not return nor recommend going out of your way to visit the mall. As well it the walkway that is supposed to take you to the hotel next door, takes you to a part of the parking lot and you still have to walk outdoors
Written 23 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Robin S
3 contributions
One of the best dining experiences that me and my hubby have had . I would recommend going to the 110 Grill at the Destiny USA Mall. Devonte was wonderful and went above and beyond to deliver an exceptional dining experience. The food is so good. My hubby and I will definitely dine here again next time we are in Syracuse❤️
Written 13 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Katie D
1 contribution
Friends
When I was young, Carousel mall (the predecessor of Destiny) was a fun place to go. It was still a large mall, it was clean, and it was safe. Today, the expanded Destiny USA is a sad fossil of what once was a staple in Syracuse. First of all, its sheer square footage makes it impossible to navigate or to get through in a day if you have some shopping to do. Your feet will be hurting after visiting three stores because of how far apart they are from each other. Second, safety is an obvious issue. A place this expansive is too big to employ enough people to keep it safe. I only went on this trip because I had something specific to get, but I always avoid the mall now as a general rule for this reason. Third, stores are leaving. Many popular stores for young women are left out altogether (like Madewell and Anthropologie). The store selection overall is uninteresting and unhelpful. There is also not a single cute cafe to visit for lunch - the closest thing is Panera. Instead of modernizing, making the mall aesthetically pleasing, making it lighter with more natural light, and adding modern stores, the expansion has worsened the mall in almost every way. It is a dark, dingy, dirty, unsafe excuse for a shopping center. When I want to shop, I literally drive an hour and a half to Eastview Mall in Victor (near Rochester). It is a lovely, nicely sized, bright, safe mall with great stores as well as a nice cafe and restaurants.
Written 26 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

mesofly
Toronto, Canada70 contributions
We went to the third floor just to browse. We were amazed by the huge entertainment area from movie theaters, ax throwing, bowling, pool tables etc. I think that was our evening in a nutshell. Amazing evening after shopping.
Written 2 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Rebecca J
3 contributions
You can see animals, climb ropes, escape rooms, museums and my favorite virtual reality; all in one place. You can then stop into the Cheese cake factory for some good food and the best cheesecake ever! I did not think going down for two days we would spend it in the mall, but we did! Great experience.
Written 20 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kimmylu
Goshen, NY6 contributions
Couples
Was on a date here having dinner when we had to run out of the restaurant because there were active shooters in the mall. There was suddenly hundreds of people screaming and running into the restaurant we were in and we had to just get up and run as fast as we could. People were throwing chairs and panicking. Very scary experience. Apparently this happens a lot. Not safe. I left behind my jacket and my 2 liter water bottle. I grabbed my boyfriends hand and we just started running and didn’t stop running until we were hiding behind a truck in the parking lot.
Written 6 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

MJA M
1 contribution
Family
I don't go to the mall much anymore. I went there last night and the mall was generally filthy, the family bathrooms had people actively smoking marijuana in them when I tried to change my 2-year-old's diaper, there was an inner city crowd scattered through the mall that made it clearly not family-friendly like it used to be. I see a lot of broken tiles in the floor, marijuana smoke coming from the back doors of Billy beez to the hallways behind the mall stores. I was there two Black Fridays ago and was locked up in a basement store because there was an active shooter firing on people in the food court. Blame it on the city of Syracuse, or blame it on management of the mall I don't care what, the mall is not what it used to be and it's going downhill fast. It is a shame.
Written 21 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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DESTINY USA (Syracuse) - All You Need to Know BEFORE You Go

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