Kewadin Casino
Kewadin Casino
3.5

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

3.5
3.5 of 5 bubbles257 reviews
Excellent
52
Very good
66
Average
79
Poor
37
Terrible
23

katy h
1 contribution
1.0 of 5 bubbles
Mar 2024 • Couples
Awful, the place is haunted (we stayed in room 213) we were so freaked out and on edge we left a night early and didn’t get our refund
Written March 8, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi katyhV5579GP. Thank you for your patronage. Your feedback will be reviewed by our Management Team. If you would like to speak with a member of our Management Team, please call Patty at 1-800-Kewadin extension 54913. We do hope to see you again. Have a great day! Dawna
Written March 11, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kc F
1 contribution
2.0 of 5 bubbles
Feb 2024 • Friends
nope. never again. staff thinks their above everyone. lmfao. ive never seen anything like this before. bartenders need a serious check. i did it for 15 years and that training is short bus special at best.
Written February 16, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi kcf2024. We are sorry we were not up to our usual standards. Your feedback will be reviewed by our Management Team. If you would like to speak with a member of our Management Team, please call Dana at 1-800-Kewadin extension 53474. We do hope to see you again. Have a great day! Dawna
Written February 16, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Monti C
Coldwater, MI1 contribution
4.0 of 5 bubbles
Nov 2023 • Family
Great time staying in the hotel and a fun time overall. The cashier in the Deli was extremely rude.
Written November 3, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi montic718. Thank you for your patronage of Kewadin Casinos and your 4-Star rating of Kewadin Casinos - Sault Ste. Marie. We are glad you had a great time staying in Kewadin Sault Hotel and had fun overall. We are sorry our Deli service was not up to our usual standards. Your time, attention and feedback are appreciated. Your feedback will be reviewed by our Management Team. You are encouraged to call and discuss your experience with Dana who is a member of our Management Team at 1-800-Kewadin extension 53474. We hope to see you again soon. Have a great day! Dawna
Written November 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Melinda G
1 contribution
2.0 of 5 bubbles
Oct 2023 • Couples
To start we made 3 reservations, when we got there, they only had 2 of our reservations, I asked if they had another room and I was told no, I went online to their website and it showed rooms available for a Higher price, I showed it to her that they had rooms on their site she said again we have no rooms, so I booked it for the 3rd couple after they just drove 4 hours to get there, I went back to the counter said now do you see a reservation she said yes, so if you didn't have any rooms how did I just get one?

If this hotel was full why was the casino so empty you were lucky to see 100 people, there?

Then rooms are to be ready by 4pm, the 3rd couple showed up room is not ready she checked back with them at 5,6,7 and 8pm still not ready, she told them to pretty much shove it and left going back to St Ignace staying and going to that casino.

The restaurant's Buffet was closed Sunday, and the restaurant was closed Monday and Tuesday also the Sports lounge was closed, the Bistro was the only thing they had open.

Our room had a couch in it, it was so dirty and broken down I told my husband not to sit on it, the tub had a hold in it, the floor was cracked, the sink had no stopper in it, the door was all cracking off at the bottom and the wallpaper was moldy and peeling off up above the tub. The carpet in the room was loose so as you walked you could trip on it and it was very dirty, we kept our shoes on.

We were gambling at around 10:30 pm they came across the intercom and said due to a staff shortage the Bistro was closing at 11pm, normally it is open 24hrs, 7days a week and if you hit a jackpot there would be no one there to pay you? didn't say when you would get paid or what to do if you did hit a jackpot.

I would advise not to go here until they do some updates and some heavy cleaning of the rooms, removing the old dirty furniture!!!!! and get more employees. it used to be very nice but not anymore.

If you have a staffing issue that is not the problem of the customer who paid to stay where there and expected things to be open and things to be clean.
if you cannot supply that put that on your website.

We will no longer go to Kewadin in Sault Saint Marie Mi.
We will go to the one in Saint Ignace Mi. unless we get there,
and it is the same way.

Written October 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi K351HSmelindag. Thank you for your visit. We are sorry we were not up to our usual standards and for the inconvenience that caused you and your group. Your feedback will be reviewed by our Management Team. If you would like to speak with a member of our Management Team, please call Shawn at 1-800-539-2346. We do hope to see you again. Have a great day! Dawna
Written October 19, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

sandy S
Essexville, MI3 contributions
3.0 of 5 bubbles
Sep 2022
My husband I wen to the St. Ignace Casino last year. The cigarette smoke was nasty in there. Dirty ashtrays stink too. We hate cigarette smoke! It really does ruin the experience and our lungs! Please get rid of the smoking in these casinos. You will not lose business. Have a room closed off for smokers or have them smoke outside like other casinos. The large casino room should be for non smokers. The small one should be for smokers if you insist on letting people smoke inside.
Written August 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi E6965QLsandys. Thank you for your patronage. Your feedback will be reviewed by our Management Team. If you would like to speak with a member of our Management Team, please call Steve at 1-800-Kewadin extension 34013. We do hope to see you again soon. Have a great day! Dawna
Written August 7, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rusty N
1 contribution
2.0 of 5 bubbles
Jun 2023 • Friends
My friends and myself loved Kewadin until they brought back smoking, the smell is nasty. Plus when I'm enjoying a machine and someone lights up next to me takes the fun out of playing. Also shows how much they care about their employees health.
Written July 10, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi 280rustyn, Thank you for your patronage. Your feedback will be reviewed by our Management Team. If you would like to speak with a member of our Management Team, please call Shawn at 1-800-Kewadin extension 54771. We do hope to see you again. Have a great day! Dawna
Written July 10, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lulu s
1 contribution
1.0 of 5 bubbles
Apr 2022 • Solo
I will never return. I was stuck due to the bridge closing because of falling ice. Many people waited out at the casino. There were not any rooms available anywhere in St. Ignace. I used the ATM and was charged 9.00. Ridiculous. I then had to take the receipt up to cashier for my money. I asked if I would get my 9.00 back and was laughed at. I ate at the restaurant and the staff was very friendly. I just felt exploited because of the 9.00 service fee. And that is what my review is based on.
Written August 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi tygec, Thank you for your visit. We are glad you enjoyed our friendly staff. This visit must have been months ago as weather is too warm now for Mackinac Bridge to have ice. ATMs in Kewadin Casinos do not belong to Kewadin Casinos. We are sorry our staff did not explain that to you. To request a potential refund, you would need to contact the bank or credit union that owns that particular ATM. Your feedback is appreciated and will be reviewed by our Management Team. If you would like to speak with a member of our Management Team, please call Dan at 906-635-4968. We do hope to see you again. Have a great day! Dawna
Written August 16, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Diane M
2 contributions
1.0 of 5 bubbles
Apr 2022
Went to St. Ignace Kewadin on Saturday, April 23, 2022. Was very disappointed they are allowing smoking in their casino again. Stayed about 15 minutes & had to leave because of the smoke in the air.
Written April 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your visit, rating and review. Your feedback is appreciated and will be reviewed by our Management Team. If you would like to speak with a member of our Management Team, please call Dan at 906-635-4968. We appreciate your time and attention and hope to see you again soon. Have a great day! Jami
Written May 3, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

eastewar87
Saginaw, MI2 contributions
1.0 of 5 bubbles
Mar 2022 • Family
Staff is absolutely HORRIBLE. So rude. Half are on another planet. They don’t know policies, are all on a different page, and honestly just really RUDE.
The deli staff is amazing though. We bring our kids when we want a little get away, and it would be so much more enjoyable with a friendly staff. Unfortunately, after this last visit, we most likely will not come back, and tell our friends not to waste their time either with their kids.
Written March 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi eastewar87, Thank you so much for your patronage and for making your visits a family activity also. We are glad you have enjoyed our friendly deli staff. We are very sorry you have not found our service to be as good otherwise. Your feedback is appreciated and will be reviewed by our Management Team. We encourage you to call and discuss your experience with Dan, who is a member of our Management Team at 906-635-4968. We appreciate your time and attention and do hope to see you and your family again. Have a great day! Dawna
Written April 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Scott C
Alma, MI1 contribution
3.0 of 5 bubbles
Mar 2022 • Family
The chairs for the slot machines are old and torn. They have a few newer machines, but a lot of old ones. They have a few table games. Free pop and coffee. Casino is clean inside, staff was going around wiping machines, because of the Covid virus. Arcade is a joke for teenagers, all old games and the arcade games that do work, you cannot see the screen because the room is so bright inside from the sun shining. Our hotel room was ok. The TV inside our room was small 32” at best. The room was clean, the bed was comfortable. Dream Catchers restaurant was just ok, nothing special about it. The casino is definitely dated, since we last visited 9 years ago. We live near Mt Pleasant and although Soaring Eagle Casino slot machines never pay out for us, the slot machines here have not either so far.
Written March 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi 1HighTower, Thank you for your patronage. We are sorry you were not happy with your pay outs this day. Our machines pay out the same as those machines do at other casinos and are within industry standard, but are random so we never know when or how much a person will win. We hope you signed up for and consistently used our players club card. If so, we expect you will be pleased with the reward offers you receive based on your level of play. Your feedback is appreciated and will be reviewed by our Management Team. If you would like to speak with a member of our Management Team, please call Dan at 906-635-4968. We do hope to see you again soon. Have a great day! Dawna
Written March 30, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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KEWADIN CASINO: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about Kewadin Casino