Star Line Mackinac Island Ferry

Star Line Mackinac Island Ferry, Mackinaw City: Hours, Address, Star Line Mackinac Island Ferry Reviews: 4.5/5

Star Line Mackinac Island Ferry

Star Line Mackinac Island Ferry
4.5
7:30 AM - 9:00 PM
Monday
7:30 AM - 9:00 PM
Tuesday
7:30 AM - 9:00 PM
Wednesday
7:30 AM - 9:00 PM
Thursday
7:30 AM - 9:00 PM
Friday
7:30 AM - 10:30 PM
Saturday
7:30 AM - 10:30 PM
Sunday
7:30 AM - 9:00 PM
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Popular mentions

4.5
1,588 reviews
Excellent
1,065
Very good
315
Average
92
Poor
48
Terrible
68

theresago2
Green Bay, WI13 contributions
great ride
Jun 2021
the ride over to the island was nice and quick. There were two decks to choose from for seating; top, enclosed lower, and there was also a open air area on the lower deck.
Written 15 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Rikki J
2 contributions
Star class service
Jun 2021 • Couples
Quick star class service from Macinaw City to Mackinac Island. The staff were friendly and the seats were comfortable
Written 13 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Krystyna D
2 contributions
Adventure
Jun 2021
Great customer service, fast ride across to the island and schedule is great wish they had more times for the under the bridge rides.
Written 11 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Meredith
7 contributions
Poor customer service
Jun 2021 • Couples
Ticket counter help was not helpful. We went two days in a row. It was our fault that we didn't know about the multi-day pass; however, they do offer a significant veterans discount of which we were not aware; the website makes no mention of it that we saw, and there was no signage at the ticket counter about it. So we missed out on that too. They also sold us "tickets" for admission to the Grand Hotel at $10 apiece; we walked right onto the porch at the Grand Hotel and into the hotel itself and were never asked for tickets. So we spent a great deal more than we needed to. Very frustrating. Will be taking Shepler's next time, for sure.
Written 4 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Randy F
Pinckney, MI791 contributions
Fast
Jun 2021 • Family
The boats were very clean. The loading and unloading processes were very fast. Staff was very helpful. We have no complaints, highly recommended.
Written 3 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Erin R
Ann Arbor, Michigan, United States5 contributions
Service OK, parking costs a lot and facilities need an update.
May 2021
The porters in Mackinac City did an excellent job of getting us and our extensive luggage on the boat when we arrived ~ 15 minutes before departure.

Boat ride there and back was very smooth, due in now small part to excellent crew as well as calm waters.

Staff on our return trip was also very friendly and helpful. No complaints.

My only issues with Star Line is since taking over from Arnold the ticket prices and parking costs have increased significantly. If you don't arrive with an extra 30-45 minutes to park further away and take a shuttle back you are paying a lot to park your car.

Also, the restrooms in Mackinac City are way overdue for repair or, better, a full remodel. Many of the stalls in the women's room do not lock, the counter is always wet and dirty looking (and still Arnold green) and the hand dryer was broken.
Written 21 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hello! Thank you for taking the time to review us. We are so happy to hear our staff was friendly and got you on the boat safely! I will most certainly take your concerns to our leadership team. Star Line does offer the most wide range of parking options including FREE parking up to 5 nights. We also encourage all over night guests to arrive at least 30 minutes prior to departure time if there is a specific time you are looking at catching the ferry otherwise, our ferries run often and you can catch the next departure. We hope to see you again soon! Have a wonderful day!
Written 24 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Randy P
14 contributions
A Must Trip to Mackinac Island
May 2021
The trip to Mackinac Island was about 20 minutes and worth the price. Staff was friendly, the boat was nice and the ride was fun with great views.
Written 9 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Keith W
2 contributions
Don’t use Starline!!!
Apr 2021 • Business
DO NOT TAKE STARLINE!!!

They decided to leave 3 minutes early tans their next ferry doesn’t leave for two hours. I was sitting on the dock with no boat at 10.28 think the boat was running late but it had already left. Then the very overweight man on the dock called me a liar. I have prove I bought my tickets at 10:26!!!!!!!! They suck don’t use them!!!!
Written 22 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hello keithwJ3764MP, we remember this incident from just the other day as you spoke to several of our staff. According to our records/logs for that particular vessel, we actually left the dock at 11:34 am, which I think you are referring to because our next vessel was at 1:30 PM, as our schedule states. If in fact you did purchase tickets at 10:26 AM, then our next departure would have been at 11:30 AM as stated on our schedule ( only one hour later not two). Our dock staff cleared the store and well as the dock which is standard practice to make sure that no one was left behind and there was no one around. We encourage all passengers to be at the dock at least 15 minutes prior to leaving so that you have plenty of time to use the restroom, purchase your tickets and grab a snack or two from our store. Our Office Operations Manager would be happy to talk to you again if you would like to contact our office, 800-638-9892.
Written 25 April 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Katrina L
Dallas, TX1 contribution
Everything is closed
Jan 2021
We drove 4 hours and called a few times to ask questions. The fairy was about $90 for 2 adults and 1 child. We got to the island and everything was CLOSED except for a restaurant with two tables and a grocery store.Just FYI if your going it will be for nothing, We literally got back on the ferry 5 minutes later and returned. Website didn't display anything, no one said anything on the phone call or when we were there. We heard nothing but bad chatter on the boat ride back that it was a waste of money from other people too.
Written 4 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hello, we are sorry you didn't enjoy the island. There are many travelers that enjoy Mackinac Island in it's resting state with less tourists and plenty of outdoor activities to partake in. While most shops and attractions are closed during the winter, there is still plenty to take in.
Written 11 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sandra E
4 contributions
Great Ferry Ride
Sep 2020
Enjoyed the ferry ride under the Mackinaw Bridge and over to the island. Was on time and very safe. Sat on the the top tier and was able to snap some beautiful photos.
Written 14 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Showing results 1-10 of 1,582
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing