Sauna & Wellness resort Thermen Bussloo

Sauna & Wellness resort Thermen Bussloo, Voorst: Hours, Address, Sauna & Wellness resort Thermen Bussloo Reviews: 4/5

Sauna & Wellness resort Thermen Bussloo

Sauna & Wellness resort Thermen Bussloo
4
9:00 AM - 11:00 PM
Monday
9:00 AM - 11:00 PM
Tuesday
9:00 AM - 11:00 PM
Wednesday
9:00 AM - 11:00 PM
Thursday
9:00 AM - 11:00 PM
Friday
9:00 AM - 11:00 PM
Saturday
9:00 AM - 11:00 PM
Sunday
9:00 AM - 11:00 PM
Popular mentions

4.0
812 reviews
Excellent
314
Very good
282
Average
96
Poor
63
Terrible
57

Frank v
Amsterdam, The Netherlands1,980 contributions
Sauna area is amazing hotel room awesome with the jacuzzi!
Aug 2021 • Couples
Stayed there 2 days and enjoyed the saunas and stayed in the hotel for 1 night. Room was clean, good bed and the jacuzzi in the room was top. Diner was nice and the views spectacular.
Service very good one thing was a disappointment they booked a message in the middle of diner time and it couldn’t be changed anymore.
We booked 2 months in advance so that was a disappointment but it was solved at the end . Overall a very nice place and we will return again !
Written 23 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Iwan & Jolly
Amstelveen, The Netherlands6 contributions
Spa loaded with people and so busy, Hotel room not clean and poor quality bed.
Aug 2020
We booked a package with 2-day spa use and a night in their hotel included breakfast and dinner over the weekend. Unluckily, we were so disappointed with their service and especially the hotel room:
- The room was literally dirty on every surface: chairs, cabinets, bedside tables, terrace chair (See photos). We got allergy during night.
- The bed as they said it’s Auping brand but obviously the mattress must be very very old and out of quality because we couldn’t sleep well the whole night with our spines sucked deeply into the bed. We woke up in the morning after just to recognize we had no energy to spend the second day with spa there. The breakfast was quite poor with a certain standard choice, and the juice is limited into only a small bottle for every table but we couldn’t even drink it because there were couple of flies in it. (See photo)
- There’s a light on the ceiling broken, it seemed no one cared to check.
- Upon checking out we were not asked how our stay was but even got shocked with a bill charged of some extra 300 € from another customer’s name.

Minus points at the Spa Section:
- They say less people because of COVID but it was so compact there. We had to wait in a full line under 35 degrees to get in the salt pool and the main sauna zone!
- Couldn’t order a drink at the bar as the staff required us to take a seat first or they will not serve even we were so thirsty. In fact, the area was loaded with people and we couldn’t find a good seat, not yet to mention for COVID we just wanted to have a quick drink at the bar and then move on.
- On their website they say they don't use chloride but we smell chloride in the water, especially in the bubble tubs and it’s really headache.
- When it came to the dinner time, we had to wait for a “life-time’’ to get our food ready as the fact that they got only one guy who prepared the main dish for the whole resort.

We wrote an email to them and after 2 weeks still no answer than we complained with messenger and someone replied they will transfer our complaint to the relationship manager or so. So, couple of days we received their email reply and they asked what we wanted to compensation. We claimed for 70% refund after all the bad experiences at the resort and we also didn’t use the second day for spa and the hotel stay didn’t serve our purpose to relax after a spa day so we think it is reasonable. They came back to us with an email offer of only two free voucher tickets to the spa which doesn’t make any sense to us. Then they called after we said we are going to publish our review. At this point, suddenly a lady started to call us (which should have been done at first hand), we said we accepted at least 50% refund but then they added a meal to the voucher but it was not what we wanted. During the conversation, she seemed to blame back to us why we didn’t complain right away about the room. We suppose this is their job to satisfy customers with their services, not customer to waste their time to complain, not yet to mention after a long day spa we get back to the room and we only want to rest. Also, she mentioned why we didn’t complain upon checking out while their staff failed to not ask how we liked our stay at their resort. This is really under the standard. Why should they ask what we wanted and then seemed like to force us to go back to the service that disappointed us? Not yet to mention for COVID we don’t want to go to a busy place.

Our whole weekend was spoiled. The facility was not as expected, the service was not as standard, AND the way they solve the problems with customer are not acceptable. If you seek for a calm and relaxing weekend, we would recommend absolutely NOT to choose this place!
Written 22 August 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mr. Iwan. Thank you for your review. I have been informed that you have contact with our department Guestrelations. By phone and e-mail. The option for the compensation is still open. With kindly regards, Esmee
Written 26 August 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

William
Brussels, Belgium23 contributions
Nice themen relaxing but do not respect Covid 19 regulation
Aug 2020 • Couples
It’s the second time we are visiting this thermen
It’s really nice to have a weekend out and be relaxed.
But unfortunately they don’t respect rules of covid 19
Of course there is indication in sauna And reminders that people should keep distance.
But as we noticed in the showers nobody keeps them distance also what’s really disturbing in restaurant no one of waiters wearing mask.Dressing room as well all people on each other it’s unbelievable to see like nothing happened and COvid never Existed over here.
So to book next time ....I don’t think I will do.
Written 14 August 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Wgastpari, How unfortuanately to hear that you have experienced it that way. We think it is very important that the corona measures are guaranteed in our resort. We will pay extra attention to this and check that our guests adhere to this. In the Netherlands, it is not mandatory to wear mouth masks in restaurants for the service, which is why our catering staff do not wear this. We would like to get in touch with you to hear your story and details, because we think it is important that our guests feel safe and can relax carefree. Can you send an email to info@thermenbussloo.nl with more information? Sincerely, Lila Thermen Bussloo
Written 19 August 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ian Stevens
Deventer, The Netherlands107 contributions
I'm a fan now
Aug 2020
It was my first experience in a dutch sauna and I just have to say that it was a wonderful experience. Everything was clean, there was nice variety to the pools, saunas and grounds. The 3 course menu for lunch was really nice. And of course it's a great feeling to just be naked in the warm sun :) I'll be back again.
Written 10 August 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Ianstagib, How nice that your first experience was so positive! We hope to see you again soon. ^ Lila
Written 13 August 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Charlie M
14 contributions
relax and enjoy
Mar 2020
I came here with my daughter for a treat while visiting Holland ,it is an amazing place so many different saunas to experience and the salt water pool in the cave is a lovely experience . Very well designed and maintained for a great day of relaxation and to lie down with the infra red lights while looking out over the lake just breath taking.
The entry price is such good value and for a little bit its worth having the 25 minute massage. Lunch is good with plenty of healthy choices if possibly a little pricey,ideally bring your own robe and towel to save paying extra for them.All in all a great experience i will difinitely be back
Written 9 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Beste Charlie, Dankjewel voor je prachtige recensie, fijn dat je zo genoten hebt bij ons. Graag tot de volgende keer bij Thermen Bussloo. ^Jeffrey
Written 11 March 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Brian123581321
Maastricht, The Netherlands82 contributions
5 Star Experience
Jun 2019
Great variety of HQ offerings in the SPA - the saltwater float in the cave was unique and wonderful. Room was superb - large, classy, beautiful view, quiet .. The food in the Spa was ok but not up to the quality of the rest .. could be just the place we chose - the are many. Brekky in the hotel was 1st Class
Written 14 November 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sandra
1 contribution
Total relaxation & new experience
Oct 2019 • Couples
Haven't previously been to a naked spa/ sauna place before, have to admit I was nervous at first. However, once there you become just one more & nobody cares of your nakedness. Its quite a big place where you can easily spend all day. Very helpfull staff, clean. Interesting shows inside some saunas. Would come back.
Written 29 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nicolas
1 contribution
Lovely place - towels not included
Sep 2019 • Solo
It looks great and is a typical retreat. For the price you pay though, no towel is included so either bring your own or rent ....
Written 13 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

BJJ
The Hague, The Netherlands192 contributions
great sauna's and relaxing areas!
Aug 2019
very clean, spacious and relaxing, nothing more to say! I would definitely come back to this place!!
Written 21 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Erwin van der Laan
Utrecht, The Netherlands1,028 contributions
big complex, high amount of different saunas, can be really busy
Aug 2018 • Couples
This is the biggest sauna/spa complex I have ever been to. Been here twice over the course of a couple years. Despite/thanks to its size, not too many facilities are too close to one another. It's all strategically put in place. There is a lot to chose from, there is a decent sunbathing area and all saunas are good and well maintained; the overall quality of this complex is very high. Only thing was: it is not easy to find a place to smoke, if you are a smoker. It's not (well) indicated.
I can only recommend it if you are in the neighborhood. But beware: it can be really busy, especially during the weekends.
Written 18 July 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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